installation support training

Installation Support Training

ObjectivesAt the end of this lesson, trainees are expected to:

Identify the steps in installing Office 2010 for OOBE/ FPP/ ESD

Identify the common issues on why customers can’t install Office 2010

Office 2010 Applications Word 2010 Excel 2010 PowerPoint 2010 OneNote 2010 Outlook 2010 Publisher 2010 Access 2010

TYPES of Installation Methods

1. Full Version Installationa. Out of Box Experience (OOBE)

2. Office Anytime Upgrade Installation

Full Version Installation

OOBEIf you have purchased Office 2010 with a new PC, your first step of setup is likely to be through the Out of Box Experience (OOBE). The Microsoft Office 2010 item in the Start Menu launches OOBE directly.

FPP | ESDIf you have an original installation CD, start setup.exe from your installation source, the first step is to enter your product key. The installation process is similar to that of the OOBE process after PK entry.

Step 1. Click on Start Logo All Programs Microsoft Office 2010

Full Version OOBE Installation

OOBE Note: Clicking Activate starts setup for Office 2010 using the Single Image installation source files staged to your computer by the OEM. This is the recommended next step if you already have an Office 2010 product key, such as from the purchase of a boxed Office 2010 product, or a product key card sold at retail.  Note: If you use this option to install another suite of Office 2010, Office Starter 2010 is removed from your computer. If you need to keep Office Starter 2010 to run beside your other Office 2010 suite, start Setup.exe directly from your Office installation source folder or disc.  If you have not yet purchased Office 2010, you can click Purchase. This takes you to a web page with options for purchasing Office 2010 for your PC. This is useful for someone who has purchased a new PC with Office Starter 2010, but has decided to install a different edition. The purchase page offers a choice of retailers, including the Microsoft Store, based on your region. The specific purchase offers and steps vary by retailer.

Step 2.If Activate is selected…

…customer will be prompted to enter the Product key

Step 3.

Customer will need to accept the Terms and Agreement and click on Continue

Step 4A: Install Now

If INSTALL is selected, all the applications will be installed

Step 4B: Customize

If CUSTOMIZE is selected, customer will be given options to select the applications he want to install

Programs not included in your suite are indicated with the “(Trial)” designation, and will be installed by default as a 60-day trial.

Step 4C: Upgrade InstallIn an upgrade installation, you will also have an Upgrade tab in the Customize interface. As with Office 2007 setup, this is where you can choose whether any previous version programs are retained.Note: If you use the default upgrade option it is possible that previous version Office products will be replaced by trial-licensed Office 2010 products. If you want to avoid this, customize the installation, select the Remove only the following applications option, and uncheck the previous version programs you wish to keep.

64bit Architecture The Platform tab is shown only when you run

setup in a 64-bit version of Microsoft Windows. This tab has been added to show your options for installing an alternate architecture.

In the example on the next slide, setup was run on a PC with no previous version of Office installed. In this case, you have the option of installing either 32-bit or 64-bit Office 2010, so the instructions to change to 64-bit Office 2010 are provided.

64bit Architecture

Office Anytime Upgrade Installation

Look for Microsoft office Anytime Upgrade and click on it

For PCs already installed with Microsoft Office 2010, they may upgrade to a higher version of the Office Suite via the Office Anytime Upgrade Icon

Step 1. Click Icon

Step 2. Click Enter Product Key

If Option 1 is selected, customer will be given comparisons of the suites.

If Option 2 is selected, customer will have to enter the product key

Option 1

Option 2

Step 3. Enter Product Key

Step 4. Verify Activation

Installation ErrorsArea Description

Invalid Key Issue Errors indicating an invalid key can be caused by a problem with the key, a problem inputting the key, or a problem with installed activation components. Check for key issues first. If the key seems to be valid, perform troubleshooting for a damaged OSPP configuration.

Connection Issue Some error codes indicate a connectivity problem. Verify Internet connectivity before resorting to activation-specific troubleshooting. Note that some error messages can appear to be related to connectivity, but are only encountered in a volume license configuration. See the next area.

Volume License Issue If the error message is listed in Windows or Office 2010 Activation content as being related to volume license, KMS or MAK, find out if the customer is using a retail or OEM-provided key. If not, consider redirecting the customer to the right support contacts for this configuration. Troubleshooting for volume license activation is somewhat different from retail activation.

Outlook 2010 Configuration Log into your Gmail account an go to

your settings page. Under the Forwarding and POP/IMAP tab make sure POP is enabled.  You can choose to enable POP access for all new mail that arrives from now on, or for all mail in your Gmail account.  On the second option, we suggest you chose keep Gmail’s copy in the Inbox so you can still access your emails on the Gmail server.

GMAIL Screenshot

Automatic Setup Step 1

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Manual Setup Step 1

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Thank You!