e company profile design sales project management installation training technical support
TRANSCRIPT
e
COMPANY PROFILE
Design Sales Project Management Installation Training Technical Support
THE COMPANYIntroduction
Within this presentation you will be introduced to a taster of what Whitco has to offer. After a brief introduction into our company history, you will be able to see the range of services that we offer.
For your reference we have included details of our companies accreditations and partnerships which enable us to provide a consistent quality of service unrivalled in our industry.
We are pleased to supply additional information regarding our services, or customer references upon request and look forward to prospect of working together, whether as a one off project or on an on-going basis.
I trust that you will find this presentation informative.
Jeff Whitaker
Jeffrey C WhitakerManaging Director
THE COMPANYAbout Whitco
Founded and led by catering specialist Jeff Whitaker, we have become one of the most respected names in the business. Our customers value us for our broad expertise, wide portfolio and above all, our dedication to ensuring every project runs smoothly from beginning to end.
We supply specialist kitchen solutions to all types of catering trade customers, from small and bespoke to extensive kitchens for major public and private institutions: academia, healthcare, MOD and HM Prisons; along with varied blue chip companies, hotels, leisure and banqueting facilities.
Our sales people are expert advisors, who will help you reach a decision you’ll be satisfied with for many years to come. Beyond the sales, our services support you at every stage, from initial design to installation, training and technical support. Our approach is thorough, conscientious and summed up by our mission statement, "To provide the most professional service to all our clients, regardless of size and location."
experienceflexibility
partnershipIndependence
value for money
THE COMPANY
experienceflexibility
partnershipIndependence
value for money
Our Guiding Principles
• We are passionate about helping our clients to be more successful.• We develop to meet the evolving needs of our marketplace.• We build long-term partnerships with our clients, people and contacts.• We are a private and financially stable business.• We foster a strong culture around high performance and enjoyment.• At Whitco we do everything with integrity.
Our Vision
To be the company that best understands catering equipment, the services required by our industry and the self-fulfillment needs of catering professionals.
Our Core Values
Trust, Respect, Belief, and Integrity.
We believe that everything we do, everything we say as a company is infused with these values, both internally and externally.
Our Mission Statement
‘Your Satisfaction – Our Priority’
CUSTOMER FOCUSEDSOLUTION ORIENTATED
FORWARD THINKINGENTREPERNEUREALRELIABLE
HONEST TRANSPARANTSKILLEDCOMPETITIVE
THE COMPANY
THE DIRECTORS
Jeffrey C WhitakerOwner – Managing Director
Vita WhitakerOwner – Operations Director
Jeff attended Kingston Upon Hull Nautical College, which kick started his career in catering when he joined the Merchant Navy’s catering core. He progressed onto running public houses and restaurants working both back and front of house, until he decided to join Hobart (UK) Ltd as a sales representative in 1978. He left Hobart after a hugely successful period in 1986 to set up a new equipment sales division of a thriving service company called USS Ltd. In 1995, Jeff decided to start his own business and formed Whitco Catering & Bakery Equipment Ltd, which today employs 27, operates nationwide and turns over approximately 5m.
Jeff is a true entrepreneur, his key strengths are customer service, sales, product & industry knowledge and all elements associated with kitchen design and its operation.
Vita started working as a QA for VH Brothers, an international fresh produce importer, her main client was Marks & Spencers. She left to pursue her creative skills and embarked on a career in graphic and product design, working with Carlsberg, Mothercare, and British Home Stores. After a period working for Avon Cosmetics in Product Development, and maternity leave, she assisted with the formation of Whitco ion 1995.
Vita’s key strengths are HR Management, Strategic Development, Kitchen Design, Technical Knowledge and Industry liaison. She is dedicated to training and has helped develop the skills of the Whitco team, as well as her own, currently studying part-time at Sheffield Hallam, the course is called International Hospitality Management and Design Consultancy (MSc), she will graduate in 2012.
Vita recently joined the board of Directors for CEDA, responsible for Education. In her ‘spare’ time she is a very proactive fund raiser, committed to helping the homeless and children’s charities, and involves the Whitco team as well as taking on many sponsored events herself.
THE DIRECTORS
Tony ButlerSales Director
Denise HalsonFinance & HR Director
Tony left school and joined Corsair Manufacturing in1979 as an Apprentice Engineer, whilst attending Oxford College for Further Education to complete his City and Guilds. During his period he gained excellent knowledge and experience from R&D, Design, Estimating and Sales, he progressed his career from Design Engineer to National Sales Manager; he left in 2005 to join Electrolux Professional as Government Sales Manager, where he successfully grew the public sector business. Tony joined Whitco in 2008, as Sales Director, here he manages and supports the Field Sales Managers and the sales department. Today, he still works predominately with Public sector clients, but has the additional responsibilities associated with being part of Whitco’s senior management team. Key strengths: Customer Relations, Account Management, and Industry knowledge, he supports LACA, HCA and NACC, and away from the desk he’s not a bad putter!!!
On leaving school Denise started Accountancy work with Equity and Law Assurance, which gave her a broad set of skills and the confidence to start her own accountancy company later on. During this time she worked as a financial accountant for many varied small to medium sized enterprises.
Denise joined Whitco 11 years ago as Finance Manager; today her role spans across many important areas of the organisation, to include Financial Audits, HR, Health and Safety and Contractual issues as well as sharing the strategic and management responsibilities of the senior management team.
Denise creates our internal ‘bespoke’ systems (both manual and computerised), and ensures that the company ISO, IIP and CHAS accreditations are maintained and audited annually , she keeps us abreast of new company legislation.
THE TEAM
team“Together Everyone Achieves More”
14 of the team have been with us an average of 10 years12 of the team have been with us an average of 3 years
Since 2002
THE TEAM
J eff WhitakerManaging Director
Vita WhitakerOperations Director
Denise HalsonFinance & HR Director
Tony ButlerSales Director
Carmela WebbOffice Manager PA to MD
Francesca Bulger*Senior Administrator(Maternity leave)
Daryll SwainsonWarehouse Manager
Ross GoddardService Manager
Alex LongSenior Installations Technician
David WelbournChief Engineer
Maintenance & Breakdowns
Isabella AnelloReg. Sales Manager
Alistair CharlesReg. Sales Manager
Chris GoodeReg. Sales Manager
Mike KendalNational Acc. Manager
Peter MayneKitchen Designer
Kim StratfordContracts & Service Admin
Ben SayersInstalls & Service Admin
J osh WalkerJ unior Design
Lynda WestleyPA to T ButlerSales Admin
Marek J eziakWarehouse & Installations
Aga J eziakP/T Office Admin
Les MarsdenMaintenance & BDs Tech
Refrigeration PartnersAmbiserve & Greencold
Steve KingMulti Skill Tech
Chris BaxterMulti Skill Tech
Gary CowanInstallation Tech
Dan MatthewsInstallation Tech
Rafik AlamiAccounts Department
THE PHILOSOPHY
What makes us different
The essence of what makes us stand out is commitment and attention to detail. We start by devoting more time at the beginning to help clients find what’s best for them.
Then, we’ll be on hand throughout the project to make sure it runs smoothly, resolving any issues so that all stays on schedule, and ensuring the end result delivers everything we promised.
After hand over, we’ll continue the support with staff training and technical support, clients can rely on us to be there whenever they need.
Many customers have come to regard Whitco as an invaluable extension to their own organisations, always helpful, reliable and 100% committed.
THE SERVICEOur Services
Our services are comprehensive, and offer as much or as little support as required. Most of our customers choose to have our help throughout the whole process, from initial consultation and design, to supply, installation and then ongoing training and preventative maintenance throughout the guarantee period and thereafter.
Supply
We’re happy to supply a single appliance or an entire kitchen, and we’ll take the time to discover what you want to achieve, and make sure the equipment we supply precisely meets your need.
Whitco is proud to be a preferred partner of the world’s leading manufacturers and recommend machines that are innovative, well-designed and robustly made.
We design and fabricate our own brand of high quality stainless steel cupboards, tables and sinks that blend seamlessly with the commercial products in your kitchen.
THE SERVICEDesign
The design stage is critical and where our expertise really shines through. Our consultation establishes clients needs and expectations demonstrated via mood boards, graphics and 3D visuals these are followed by detailed technical drawings. Taking the time at this stage avoids making many revisions, produces the most efficient, cost-effective layout, regardless of whether it’s a new-build or a renovation.
We design around menus, food production or à la carte. Specified equipment is designed into the most ergonomically and practical layout, with the aim to increase productivity from the workflows.
If you’ve been inspired by manufacturers’ catalogues or the trade press, we can closely match your aspirations with your needs. Equally important, we’ll help you select the best equipment to meet budget, and business yield.
Naturally, we’ll work closely with you and your team of contractors, from the design to the handover of the completed project and beyond.
THE SERVICEInstallation
Installation is a critical phase, we take a structured, disciplined approach that achieves the highest standards of fit and finish, always meeting deadlines.
We retain complete control by not sub-contracting any of our work. Your equipment is installed by our own dedicated team of expert engineers and managed by a qualified and experienced Project Manager and Senior Installations Engineer.
Our normal plan of action is to meet with all the contractors, assess site together, check the availability and suitability of your utilities, prepare a bill of materials and program of works, and then with your approval commence work.
Having installed thousands of kitchens, we have established a fast, efficient way of working that minimises disruption and results in a superb finished product, which exceeds customer expectation.
THE SERVICEInstallation
THE SERVICETraining
Once you have a carefully designed, beautifully installed kitchen we offer a training program for you and your staff, appropriate to the equipment and tailored to your menus and skill levels. We’ll take you through specific cooking processes and if you have particularly complex equipment or specialised needs, arrange for the manufacturer’s chefs to provide extra guidance.
Training is undertaken both on site and in our own innovative test kitchen.
It’s a service many other catering equipment companies do not provide.
Whitco, believes that in order for the client to be entirely satisfied with the equipment chosen, they have to see the benefits that it makes to their organisation instantly.
We are always ready to go the extra mile for our customers.
THE SERVICEService and Support
We have our own fully qualified service engineers ready to provide a variety of services, from installation, ‘settling in’ inspections and training support, to contract scheduled maintenance.
Reactive & Maintenance
Our reactive service team, deal daily with all types of emergency servicecalls, these range from business critical situations, i.e. machine breakdowns, to gas leaks. The call handling team will allocate the call to a trained engineer, who will attend site and carry out the repair. Our engineers are not only manufacture trained, they also hold Gas Safe, Electrical and Refrigerant handling qualifications.
To back up our engineers in the field, we have a large stock of spare parts, which are held in our stores as well as on each vehicle. After each repair, a work sheet will be handed to site, explaining what repairs have been carried out and any recommendations the technician may have. After the repair has successfully been carried out, site will also receive a confirmation email, briefly explaining what actions were taken.
THE CLIENTSReferences and Testimonials
We have many clients that will be very pleased to offer a reference relevant to your business, please do not hesitate to ask us for information, below is a snap shot…
Type Company Name
Bakery Duston Village Bakery - Northampton
Butcher H Johnsons & Sons (Thrapston) Ltd - Thrapston
Butcher W M Elliot & Son Ltd - Northants
Care Home Boniface House Care Home - Northants
Care Home Ecton Brook House - Northampton
Care Home Elder Homes Group - Various
Care Home Gold Care Group Limited - Various
Care Home Nottingham City Council - Cherry Trees Day Centre
Care Home Obelisk House Care Home - Northampton
Care Home Raunds Lodge Nursing Home - Northants
Care Home Ridgeway House Care Home - Towcester
Care Home The Evelyn Wright Care Home - Daventry
Care Home Imtech Aqua Maintenance Ltd - Various Care Home
Care Home P Y Crossley T/A Clanfield Res Care Home - Islip
Coffee Shop Cookies of Oakham
Community The Royal British Legion - Various
Community The Salvation Army - Various
Confectionary Petit Fours - Patisserie Shop Birmingham
Education Abbey Meadows School - Cambs
Education Anglia Ruskin University
Education Cambridge Centre for Sixthform Studies - Cambridge
Education Cambridgeshire Catering & Cleaning Services - Various
Education Ecton Brook House - Northampton
Education Hinwick Hall College of Further Education - Northants
Education Kimbolton School - Kimbolton
Education Kings College - Cambridge
Education Little Ealing Primary - London
Education Manor School - Northants
Education Moulton College - Northampton
Education Oakham School - Oakham
Education Oundle School - Oundle
Education Oxfordshire County Council - Various
Education Polam Oaks School
Education Potterspury Lodge School *
Education Queensway School
Education Rugby High School for Girls - Rugby
Education Southfield School for Girls - Kettering
Education Sunley Management Centre - Northampton
Education The Sixth Form College Colchester
Type Company Name
Education The Thomas Deacon Academy - Kettering
Education University of Cambridge
Education University of Essex
Education University of Northampton
Education Uppingham School - Uppingham
Education Westminster College - Cambs
Education Wrenn School
Farm Shop Church Farm Shop & Restaurant
Farm Shop The Farm Shop Lyne Ltd - Middlesex
Food Factory Amy's Kitchen UK Limited - Corby
Food Factory Cereform Ltd - Corby
Food Factory Laurens Patisserie - Newark
Food Factory Orchard House Foods Limited - Corby
Food Factory The Soupery - Leicestershire
Food Factory Uniq Prepared Foods Ltd - Northants
Hospital Cambs & Peterborough NHS
Hospital Christchurch Court
Hospital BMI The Manor Hospital - Various
Hotel Arundel House Hotels (Cambridge) Ltd
Hotel Hilton Hotel - Various
Hotel Holiday Inn - Various
Hotel Kilworth House Hotel
Hotel Peel Hotels PLC - The Bull Hotel - Peterborough
Hotel The Crown Hotel - Stamford
Hotel The George Hotel - Stamford
Hotel The Old Bridge Hotel - Huntingdon
Hotel Ravenwood Hall Country Hotel & Restaurant - Suffolk
Hotel The Crown Hotel - Bilderstone
MOD RAF Benson
MOD RAF Lakenheath
NHS Isebrook Hospital Northants Healthcare NHS Trust
Prison HMP Addiewell
Prison HMP Aylesbury
Prison HMP Brixworth
Prison HMP Bronzefield
Prison HMP Bronzefield
Prison HMP Buckley Hall
Prison HMP Bullingdon
clients
Type Company NameRestaurant Corby Masonic ComplexRestaurant Doubletree by Hilton CambridgeRestaurant Eat@23 - BrackleyRestaurant Muchhi Cheps Ltd - NorthamptonRestaurant Pizza Town - St NeotsRestaurant Spaghetti Johns Ltd - BedfordRestaurant Thai Corner Restaurant - Siam Thai Restaurant - ReadingRestaurant The Spicery - NorthantsRestaurant The Studio at Cranford Hall - KetteringRestaurant The Stuffed Olive - NorthamptonRetail Cherwood Nurseries - BedfordshireRetail Kiddicare - PeterboroughRetail Pearsons (Enfield) Ltd - VariousRetail Simply Oak - HertsSchool Ashcroft High School - OxfordshireSchool Hampton Hargate Primary School - PeterboroughSchool Maplefields School - CorbyStaff Canteen ABB Limited - CambridgeStaff Canteen Alpla Uk Ltd - Milton KeynesStaff Canteen Altro Flooring - StevenageStaff Canteen Aquascutum Ltd - CorbyStaff Canteen Belkin Ltd - RushdenStaff Canteen CABI International - OxfordshireStaff Canteen Carlsberg Brewery - NorthamptonStaff Canteen Dodson & Horrell Limited - NorthantsStaff Canteen Faccenda Group Limited - Oxfordshire Staff Canteen Mars Chocolate UK - SloughStaff Canteen Matalan - CorbyStaff Canteen Mercedez Benz - BrackleyStaff Canteen Monsoon Accessorize Ltd - WellingboroughStaff Canteen NCC - Fire & Rescue Headquarters - Various NorthantsStaff Canteen Oxford University Press - OxfordStaff Canteen Smurfit Kappa - NorthamptonStaff Canteen TDG Sainsbury Distribution Centre - StaffordshireStaff Canteen Vaillant Group - DerbyStaff Canteen Wincanton Britvic NDC - LutterworthStaff Canteen Wincanton, H J Heinz NDC - WiganTemple Ramgarhia Sikh Gurdwara - LondonTraining Centre MET UK Ltd - CorbyVillage Hall Brackley Methodist Church
Type Company Name
Prison HMP Coltishall
Prison HMP Erlestoke
Prison HMP Forest Bank
Prison HMP Highdown
Prison HMP Lincoln
Prison HMP Littlehey
Prison HMP Liverpool
Prison HMP Lowden Grange
Prison HMP Maidstone
Prison HMP Moorland
Prison HMP Peterborough
Prison HMP Stocken
Prison HMP Wellingborough
Pub Restaurant Overstone Arms - Kettering
Pub Restaurant Periwig - Stamford
Pub Restaurant Smiths Bar - Bourne
Pub Restaurant The Abington Public House - Northampton
Pub Restaurant The Chequered Skipper - AshtonPub Restaurant The Exeter Arms - Stamford
Pub Restaurant The Four Pears - Northampton
Pub Restaurant The Pheasant Public House - Cambs
Pub Restaurant The Plough Inn - Bolnhurst
Pub Restaurant The Prince Rupert - Neward
Pub Restaurant The Saddle - Kimbolton
Pub Restaurant The Tobie Norris - Stamford
Pub Restaurant The White Hart - Ufford
R&D Kitchen TMI Foods Ltd - Northampton
Recreation Bedford Golf Club - Bedford
Recreation Grafham Water Centre (Cambridgeshire County Council)
Recreation Rockingham Forest Trust - Rockingham Castle
Recreation Stanwick Lakes - Northants
Recreation The Bedford Golf Club - Bedford
Recreation Wheatley Golf Club - Oxford
Recreation Wicksteed Park - Kettering
Restaurant Aubergine Restaurant - London
Restaurant Bella Sicilia - Northampton
Restaurant Buddies NYC Ltd - Northants
Restaurant Burger King - Various
clients
THE ENVIRONMENTTo reduce our impact on the environment
Current actions - BusinessAvoiding unnecessary packaging wherever possible Buying Fair-trade / Rainforest Alliance tea and coffee and sugarUsing an energy efficient water boiler for our tea and coffeeRecycling 100% of our office wasteRecycling IT and peripheralsUse recycled paper and envelopes Using telephone conferencing to cut down on travel and using the train rather than cars where possibleSwitching lights off in rooms we aren’t using during the daySwitching off lights, computers and all electrical equipment as we leave the office at the end of the dayMonitor the quantity of paper sent for recycling, reuse as much scrap paper as possible
Current actions – Project Design & SpecificationSpecify energy efficient equipment Specify energy efficient ventilation, extraction and air-conditioning systemsIncorporate waste management systemsDesign ergonomic flowsUse suppliers that have strict environmental policies
HEAD OFFICEModern, well equipped offices, including a demo kitchen, warehousing for stock and a workshop, spanning a total area in excess of 6000m².
Whitco Catering & Bakery Equipment Ltd Cottingham Way Thrapston Northants NN14 4PLTel +44 (0) 1832 735007 Fax 01832 Fax +44 (0) 1832 734433 Email [email protected] Web www.whitcoltd.com
Accreditations in the service industry are often essential for portraying the quality of a service providers work. By working closely with the most recognised governing bodies we can ensure that our work continues to be carried out to the highest level.
ACCREDITATIONS
Whitco are members of the following trade and industry associations:
ASSOCIATIONS & MEMBERSHIPS
“Every day at the Hope Centre, we support approximately 80 homeless and socially excluded people. These people need our help for many reasons, some have alcohol and drug problems, others have suffered family breakdowns and have nowhere to turn, some are elderly or have mental health issues and are unable to cope, some sleep on the streets and most have been homeless at some time in their lives.
Our client group includes:People who are street homelessSofa surfers (staying on friends floors and sofas)Vulnerably housed (hostels or temporary accommodation)People with alcohol and /or drug -related issuesPeople with physical and mental health issuesPeople who are generally down on their luckRefugees and asylum seekersElderly people experiencing poverty”
http://www.northamptonhopecentre.org.uk/index.html
CHARITIES
www.springboarduk.net
For over 20 years, Springboard have been helping young, unemployed and disadvantaged people into careers in hospitality, leisure and tourism as well as being the industry’s natural partner in improving its image, attracting new talent and addressing skills shortages
Whitco supports the two following charities