human services directories, what they can do - himss australia 2014 presentation

The Power of Health Consumer Apps

Project Manager - Laurie Hawkins

Victorian Human Services Directory (HSD) Cloud and Mobility

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Victorian Human Services Directory (HSD) What is it ?

Covers the Breadth and Depth of Human and Health Services across Victorian

Yellowpages (Services}

Single Source of Truth for E-Health across Victoria (and Australia)

Over 300 different Service Types:

Contains:-

• 1,950 General Practices,

• 1,250 Pharmacies,

• 215 Hospitals (Public/Private)

• 11,500 organisations,

• 27,000 practitioners

• 6,800 GP's

Victorian Human Services Directory (HSD) What is it ?

Each listing has data including:

• Contact details

• location

• opening hours

• languages spoken

• billing arrangements

• supported types of communication

• practitioner details (voluntary model)

• Etc.

Self Authorship

Content Management processes

Victorian Human Services Directory (HSD)Structure

Agency: An Agency is an entity that operates one or more Sites. An Agency can have the same name as the site. An agency can be a sole practitioner.Site: A Site is the physical location or an address where services are provided.Service: A Service is a single or multiple list of services offered at a site.Practitioner: A Practitioner/s is a service professional who provides relevant services at the site (Note: This is optional)

Application Programming Interface (API) - Public and Authenticated

Health Provider Identifier – Organisations/Individuals (HPI-O/I’s) (National)

National Authentication Service Health, Certificates (NASH) (Capacity to do)

Endpoint Locator Service (ELS) (National)

National HSD – Search Screen by Jurisdiction

Geo-Coding of Address - using the International Standard

Foundation piece of E-Health Infrastructure

Leading to an International Standard created on the Victorian HSD

Victorian Human Services Directory (HSD) Built in - Functionality

National Health Services Directory (NHSD)

In 2011 the VHSD became the foundation for the National Health Services Directory

The NHSD covers all Australian jurisdictions with services across the public and private sector.

Implemented by Healthdirect Australia on behalf of all Australian Governments

National Health Services Directory (NHSD)Management Tools

Access to the directory is available through an increasing variety of websites, mobile environments and applications

Victorian Human Services Directory (HSD) Stakeholders and Consumers

Clinical/GP/Community Applications

Discharge Summaries/Pathology

Reports, etc.HPI-I/O’s, Endpoint

Locator Service, Telehealth,

Templating Service

Services Information, e.g.

opening hours, etc.

Content Providers, Healthand Human Practitioners

PECHR/E-Referral

GP After Hours, NURSE-ON-CALL

Telehealth

NHSD

Public Health Portals

“The database is such a useful resource for me, I would use it 3 or 4 times a week. So it is really in my best interests that it is as up to date as possible”.Ian Ferretter, Quitline Manager - Tobacco Control Unit, Cancer Council Victoria

“Thanks again for your help Ted. For what it's worth, I think the HSD is a wonderful initiative and hope the other states plan to follow suit (if they haven't already)”.Email Glenn Tassie, (Website Developer)

"You've done a terrific job with the HSD and I particularly appreciate the foresight gone into what has been developed to enable systems such as ours to leverage off it in a mutually beneficial way" Elli Wellings, PACT Project Manager, Victoria Police

Thank you very much for your prompt and very detailed response to my queries. I am truly impressed with this directory and we will make good use of every day.Senior Project Officer, FaHCSIA Victoria

 I have been using your health site quite a bit and have told heaps of people about it - it has been invaluable and extremely accurate! Kristin Bailey, Health consumer, (17.02.14)

Victorian Human Services Directory (HSD) Positive Comments

(API’s) – Power to the Consumers

Victorian Human Services Directory (HSD) mHealth Application Explosion

Health and Fitness Apps

Victorian Human Services Directory (HSD) The ArthritisMap – 1000’s of Services

Health Planning Tool (HPT)Heat Map (Thematic) – What do they show ?

Geographic Bar Charts – Magnitude of Data

Data – Measure of Confidence

Note – Blue indicators on columns

Data – Reliability Measure

Note – only one region has unreliable data (Blue Dotted Outline)

Health Planning Tool (HPT)

Common cloud infrastructure and shared technology baseCentralised data governance and managementNational data standards and definitions can be introduced

Data publishing platformCan support 100s of Nationally and Locally significant datasetsReduced data duplicationConfigurable interface for different target audiences

Health system wide collaborationReusable Data Themes supporting different audiences Sharing of data, resources, skills and knowledge across

different organisations (National/International Basis) – RESEARCH !!!!!

Local, Regional, National and International Collaboration Evidence Base Health Policies

Building Healthy CommunitiesMore fully integrating datasets with cross-sector planning, such

as Census, Education, Health Services, Utilities, Transport, etc.

Potential

Cloud

Mobility

Big DataData Analytics

Gov - Open Data

E-Health – Integration

Cross Sector Collaboration

Secure Messaging

EMR ?Research

Websites

• Victorian Human Services Directory (HSD)

• Better Health Channel - Public Face of the HSD

• National Health Services Directory

• Better Health Channel - Award Winning Mobile App, 2012 and 2013, Australia

• Award Winning ArthritisMap - Consumer Access

• Medicare Locals Health Planning Tool