human centered design

Design Challenge:

How can we design a product and or service in partnership with a local organization to increase their social impact?

this challenge will be redefined according to each project

:Timeline

participateobserve

interview

draw your job

:We are- HEAR

November 4th

Who to talk to

How to gain empathy

How to capture stories

compare

observe

putting yourself in someone’s shoes enables you to get beyond what people say to what they think and feel

interview

Open SpecificGo BroadProbe Deep

draw your job

:gain insight through reflection

*note- drawing in a group setting might change the results due to peer pressure and feeling the need to meet expectations.

:Where we’re going

November 4th November 20th December 11th

CREATE

-Making sense of data

-Identifying Patterns

-Defi ning Opportunities

-Creating Solutions

DELIVER

-Identify Required

Resources

-Create Implemen-

tation Plan

-Scope out Finan-

cial Sustainability

participateobserve

interview

draw your jobdraw your job

:Where we’re going

November 4th November 20th December 11th

build a team

opportunity identifi cation

synthesizebrainstorm

prototype

synthesize

Identify Patterns: This process can be messy and difficult at times, but ultimately very rewarding.

Gather your notes, photos, any artifacts, interviews, mind maps and research. Put them on the WALL.

Extract Key Insights- What are the unexpected things that make you sit up and pay attention? Select Key Information Aggregate Big Thoughts Work at Same Level

Find Themes- What are the commonalities, differences and relationships between pieces of information? Look for categories and buckets Consider the relationship between categories Group and Re-Group Get input from the team

Build a TeamRecruit a Team

-select a diverse group of participants(benefactors and organizers. Gauge interest and respect time.)

-establish a SPACE to work

-create deadlines

Opportunity Identification

Opportunity Identification-Re articulation of a problem or need in a generative, future facing way.

-An opportunity is not a solution. Rather it suggests more than one solution. It defines a space of possibility in which to generate solutions.

-Ask yourself,

HOW MIGHT WE...?

BrainstormBrainstormDefer Judgement

Encourage Wild Ideas

Build on the ideas of others

Stay focused on topic

Be visual

One conversation at a time

Go for quantity.

Prototype

Prototype

BuIlD TO THInK

ROuGH, RAPID, RIGHT

AnSWER quESTIOnS

GET FEEDBACK

ITERATE

participateobserve

interview

draw your jobdraw your job

:Where we’re going

November 4th November 20th December 11th

build a team

opportunity identifi cation

synthesizesynthesizebrainstorm

prototype

DELIVER

-Identify Required Resources

-Create Implementation Plan

-Scope out Financial Sustainability

November 4th November 20th December 11th

CREATE

-Making sense of data

-Identifying Patterns

-Defi ning Opportunities

-Creating Solutions

DELIVER

-Identify Required

Resources

-Create Implemen-

tation Plan

-Scope out Finan-

cial Sustainability

participateobserve

interview

draw your job

build a team

opportunity identifi cation

synthesizebrainstorm

prototype

HEAR

Who to talk to

How to gain empathy

How to capture stories