how to manage staff performance
Post on 18-May-2015
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How to manage staff performance
Jane Michel and Becky Boston
Walking the tight rope
• Speed
• Preparation
• Focus
• Balance
• Awareness
• Safety
Speed
• Consistent behaviour
• Available solutions
• Expectations clear/defined
• Extent of poor performance
• Changing circumstances
• Consequences of inaction
• Evidence available
Preparation
• Investigate and gather evidence
• Focus on specific behaviour
• Process; be aware of disciplinary procedures.
• Focus on one or two areas of change
• Practise if necessary
Focus
• On specific behaviour
• Don’t get distracted
• Process
• What is the gap?
Balance
• Regular feedback
• Positive v negatives
• Do not punish
• Do not assume
• Relate adult to adult
• Question
• Listen
Awareness
• Legislation
• Common sense
• Mediation
• Unlimited liability
• “without prejudice”
Safety
• Check understanding
• Clear process
• Accurate note taking
• Companion
• Appeal procedure
Questions
Ready?
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