How to manage staff performance

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What a day, over 1,000 people through the door.www.beinspired09.co.uk

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<ul><li> 1. How to manage staff performance Jane Michel and Becky Boston</li></ul> <p> 2. Walking the tight rope </p> <ul><li>Speed </li></ul> <ul><li>Preparation</li></ul> <ul><li>Focus </li></ul> <ul><li>Balance </li></ul> <ul><li>Awareness </li></ul> <ul><li>Safety </li></ul> <p> 3. Speed </p> <ul><li><ul><li>Consistent behaviour </li></ul></li></ul> <ul><li><ul><li>Available solutions </li></ul></li></ul> <ul><li><ul><li>Expectations clear/defined </li></ul></li></ul> <ul><li><ul><li>Extent of poor performance </li></ul></li></ul> <ul><li><ul><li>Changing circumstances</li></ul></li></ul> <ul><li><ul><li>Consequences of inaction </li></ul></li></ul> <ul><li><ul><li>Evidence available </li></ul></li></ul> <p> 4. Preparation </p> <ul><li>Investigate and gather evidence </li></ul> <ul><li>Focus on specific behaviour </li></ul> <ul><li>Process; be aware of disciplinary procedures. </li></ul> <ul><li>Focus on one or two areas of change </li></ul> <ul><li>Practise if necessary </li></ul> <p> 5. Focus </p> <ul><li>On specific behaviour </li></ul> <ul><li>Dont get distracted </li></ul> <ul><li>Process </li></ul> <ul><li>What is the gap? </li></ul> <p> 6. Balance </p> <ul><li>Regular feedback </li></ul> <ul><li>Positive v negatives </li></ul> <ul><li>Do not punish </li></ul> <ul><li>Do not assume </li></ul> <ul><li>Relate adult to adult </li></ul> <ul><li>Question </li></ul> <ul><li>Listen </li></ul> <p> 7. Awareness </p> <ul><li>Legislation </li></ul> <ul><li>Common sense </li></ul> <ul><li>Mediation </li></ul> <ul><li>Unlimited liability </li></ul> <ul><li>without prejudice </li></ul> <p> 8. Safety </p> <ul><li>Check understanding </li></ul> <ul><li>Clear process </li></ul> <ul><li>Accurate note taking </li></ul> <ul><li>Companion </li></ul> <ul><li>Appeal procedure </li></ul> <p> 9. Questions Ready?</p>