How to manage staff performance

Jane Michel and Becky Boston

Walking the tight rope

• Speed

• Preparation

• Focus

• Balance

• Awareness

• Safety

Speed

• Consistent behaviour

• Available solutions

• Expectations clear/defined

• Extent of poor performance

• Changing circumstances

• Consequences of inaction

• Evidence available

Preparation

• Investigate and gather evidence

• Focus on specific behaviour

• Process; be aware of disciplinary procedures.

• Focus on one or two areas of change

• Practise if necessary

Focus

• On specific behaviour

• Don’t get distracted

• Process

• What is the gap?

Balance

• Regular feedback

• Positive v negatives

• Do not punish

• Do not assume

• Relate adult to adult

• Question

• Listen

Awareness

• Legislation

• Common sense

• Mediation

• Unlimited liability

• “without prejudice”

Safety

• Check understanding

• Clear process

• Accurate note taking

• Companion

• Appeal procedure

Questions

Ready?