how to influence your clients through a multichannel strategy

How to influence your clients

through a multichannel strategy

Sebastián Mañana Partner at AXIS CORPORATE

Travel & Tourism Head

@axiscorporate

Cruises Summit 2013

How to influence your clients

through a multichannel strategy

Sebastián Mañana Partner at AXIS CORPORATE

Travel & Tourism Head

@axiscorporate

Learn and influence

Traveler profile is the key factor

Be present!

Learn and influence

Be present!

Learn and influence

Be present!

Learn and influence

Be present!

Learn and influence

Be present!

Learn and influence

Agile, secure and aligned

Customer Experience

Communication channel

Customer Experience

Small details count!

Customer Experience

A mistake is an opportunity

Customer Experience

Use technology to sell more

Continue learning

Up-selling and Cross-selling

Continue learning

Keep in contact with customers

Customer engagement

Loyalty Program

Customer engagement

You are around the world

Customer engagement

Customer influence cycle

Be present

Have a good

reputation

Influence on

the process of

choice

Continue

learning

Offer great

Customer

Experience

Get customer

engagement

An engaged

customer means

new clients

Learn from

your clients

THANK YOU!

Axis Corporate provides professional management-

consulting services focused on driving transformation that

helps companies achieve flexibility and excellence in

their business, whether in local or international markets.

www.axiscorporate.com

Sebastián Mañana

Partner

smanana@axiscorporate.com

Tel. 902 547 444

Barcelona · Madrid · Shanghai · São Paulo · London · Boston · Frankfurt