how to handle in room check-in

In Room Check-in

Objective

To give the best service to the guest specially for

VIP guest.

In Room Check-in

• Arrival at the Aston Marina Ancol Hotel

• Escorting to the Room

• Room Orientation

Welcome the guest

• Guest Relations will meet the guest at the porch and escort the guest to the reception.

“Welcome to the Aston Marina Ancol Hotel Mr. Frank my colleague Mr. Daniel will take care of your bags. If you would follow me my name is Wenny, we will have your check in formalities done in your room.”

Escorting to the Room

• Welcome to Aston Marina Ancol Hotel.• Would this be your first trip to Jakarta.• We have your room located on the 21st floor

you will have a beautiful view of the Ocean from there.

• We have a restaurant “Cumi-cumi Restaurant”, lounge “Cium-cium Lounge”, cake shop “Cicip-cicip”. The location at the Lobby level.

And also we have a swimming pool “Cebur-cebur” at the M1 level.

In Room Check in• In the room “Mr. Frank, this is the registration card. You will stay in our hotel for 2 nights (from 08 January – 10 January 2010), and the type of room is 1 residence deluxe with the room rate Rp. 918.390 nett inclusive breakfast for two person. ” “Mr. Frank if I could bother you for your passport, a business card and the Credit Card that you will be settling your stay bills with.” “I would be blocking an amount of IDR 1.000.000 on your card which is equal to your room night charges for the stay and for others deposit.”

“I have taken the liberty of making two room keys for you Mr. Frank. Please do let me know if you need any more.”

• Room Orientation

“Is there anything I could assist you with?” “Thank you for choosing the Aston. Have a pleasant stay with us.”

Room Orientation

• Room orientation needs to be done in a systematic manner.

• It needs to be done in a single direction, clockwise or anti clockwise.

• Need to show the Mini bar, the in room safe and the Emergency Exit plan.