global collaboration keynote sudmann

GlobalCollabora)on!

LarsSudmannmail@lars-sudmann.com@LarsSudmann!

Audiences „Global Led“

Global Leader

Leadership Lecturer

Organizational Advisor

Morethan200millionpeopleworkinglobal&remoteteams

Source: Manpower

Whyshouldwecareaboutthe‘global&remote’environment?

1: Keys to high performance 2: The how of global work

Global & virtual teams can outperform co-located teams

Source: Siebdrat, Hoegl, Ernst 2009

…but…

…but…

Howdoesit

feeltoworklikethis?

Likethis?

Flickr/jerrybunkers

Ormorelikethis?

90%ofvirtualteammemberscomplaininthebeginningaboutinsufficientpossibilitytobuildrela)onshipsandtrust*

*Source:e.g.RW3studyreporthDp://rw-3.com/VTSReportv7.pdf

Remotework:at)mesamajorchange

“Where is everybody?”

“I am not part of a team any more…”

“I don’t get used to it”

“I have learned to master this”

“Great, my new assignment”

J

L

Time in remote position

Indi

vidu

al’s

En

gage

men

t

“Now I know how to do this”

1: Keys to high performance 2: The how of global work

#1

Flickr/thms.nl

“I have a nightmare”

Paint a positive vision of the future

“Seeingtheposi)veinanega)vesitua)onisn’tnaïve……it’sleadership!”

Anonymous

“I have a plan”

://www.flickr.com/photos/bernhardtsoccer

://www.flickr.com/photos/bernhardtsoccer

What? Why? (How?)

Commander’sIntent

Ifwedonothingelseduringtomorrow’smission,wemust________________________.Thesingle,most-importantthingthatwemustdotomorrowis_____________________.

Thesingle,most-importantthingthatwemustachieveforthistaskis_____________________.

Storyboard your project communication

Intro What?

#1 #2

Why?

Summary & Call to action

Do the PechaKucha -check

#2Over-share

Sharehowyouwillcommunicatewitheachother

Name Preferred 911 Feedback Conflict NoNo in Comms

Team Communication Matrix

#3CulturalAwareness

Low “assertiveness”

East-Style West-

Style

South- Style

North-Style

High “responsiveness”

High “assertiveness”

Low “responsiveness”

Cf. W. Hall: “Encompassing Culture”

Culture Compass

#4

www.flickr.com/SeanMacEntee

“Ondaysyouhavenotbeenfired……youcanthinkofyourselfashavingbeenpraised.”

Entrepreneur

https://

5:1

hbr.org/2013/03/the-ideal-praise-to-criticism/

#4Praise2+:Cri)cism1

#5Givingenergizingfeedback

1)  Be specific

2)  Share the impact on YOU (“I…”)

3)  Give potential ideas/solutions

Giving Feedback

NeverassumeFactsarefriendly

1 Keys to Global High Performance

#1 Vision communication

#2 Over-share

#3 Cultural Awareness

#4 Praise-to-criticism 2-1

#5 Energizing feedback

1: Keys to high performance 2: The “How” of global work

Explore

Degree of virtual work? 0-20% 21-40% 41-60% 61-80% 81-90% 90+%

Degree of x-regional work? 0-20% 21-40% 41-60% 61-80% 81-90% 90+%

Foundations

2x2 matrix tech in place / mindset in

place

‘RemoteMindset’

‘Leveragingtechnology’

Focusneeded

Techoverload

Under-u)lized

Fullremotepower

# 6 Proactive

Interaction

Virtual Coffees

Include all

#7 Reflect on your virtual Image

“ShewastypingalltheOmewhileonthephone–hedoesnotcare!”

“’Dothat!’asemailtext

Howrudeofhim!”

“Didyouseethatfunnypictureinthebackground?Washeinhiskid’sroom?”

“Howbanal-heresurelyissomebodywhocannotblog…andevenspellingmistakes….hahaha”

E-Mail Phone

Video Blog

BlindSpots

Knowntoothers

Notknowntoothers

Knowntoself

Notknowntoself

Johari-Window in Virtual Interaction

Basedon:Luft / Ingham "The Johari window”

#8 Global Success

Performance

•  Contributions •  Full utilization of

skills and abilities •  Opportunity for

development

•  Results •  Reputation •  Credibility •  Savvy •  Style

•  Visibility to executive leadership

•  Visibility to broad networks

•  Crucible roles •  Sponsorship

Passive Face Time Bias

Cf. Elsbach & Cable 2012

“Passive Face-time” Strategies

Frequency&Timing

(e.g.communicatefrequently&atdifferenthours)

Availability&Responsiveness(e.g.beeasilyreachable&

respondfast)

Face-to-FaceMee)ngFocus

(e.g.whentravelingmeetasmanypeopleF2Faspossible)

ContentCommunica)on

(e.g.regularlysharetheworkdone&givecontext)

#9 Leverage

Audio & Video

Know Your Technology by Heart

Radio

#10 Engaging Virtual

Meetings

Visualize Everything

Topic Time Who? NextStep Untilwhen?

Co-Create

1: Keys to high performance 2: The “How” of global work

1 Keys to Global High Performance

#1 Vision communication

#2 Over-share

#3 Cultural Awareness

#4 Praise-to-criticism 2-1

#5 Energizing feedback

#6 Proactive Interaction

#7 Check the Virtual Image

#8 Manage Global Success

#9 Powerful Audio & Video

#10 Engaging Meetings

2 The How of Remote Work

HappyBirthdayRobert

GlobalCollabora)on!

LarsSudmannmail@lars-sudmann.com@LarsSudmann!