gamechangers cx ... reimagining your brand and customer experience
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Peter Fisk @GeniusWorks IE Business School
+genius
GAMECHANGERS CX reimagining your brand and customer’s experience
Winning in the
A new breed of DISRUPTIVE INNOVATORS
Reimagine the CUSTOMER
EXPERIENCES
Ready to CHANGE
THE WORLD CUSTOMER’S EXPERIENCE
DISRUPTIVE INNOVATORS
ZIGZAG ZEITGEIST
CHANGE THE WORLD
+genius
GAMECHANGERS CX reimagining your brand and customer’s experience
Winning in the
ZIGZAG ZEITGEIST
+genius
GAMECHANGERS CX reimagining your brand and customer’s experience
Winning in the
A new breed of DISRUPTIVE INNOVATORS DISRUPTIVE INNOVATORS
ZIGZAG ZEITGEIST
+genius
GAMECHANGERS CX reimagining your brand and customer’s experience
es
1. 23 & Me 2. Aravind 3. Epocrates 4. Genentech 5. Intuitive Surgical 6. Narayana H 7. Organova 8. PatientsLikeMe 9. Scanadu 10. Second Sight
1. Amazon 2. Aussie Farmers 3. Etsy 4. Fab 5. Greenbox 6. Le Pain Q 7. Positive Luxury 8. Trader Joe’s 9. ZaoZao 10. Zilok
1. Apple 2. Beauty’in 3. Godrej 4. Lego 5. Method 6. Natura 7. Nike+ 8. Oculus Rift 9. Pebble 10. Renova
1. Alibaba 2. ARM 3. Bharti Airtel 4. Giff Gaff 5. Google X 6. Rackspace 7. Raspberry Pi 8. Samsung 9. Tencent QQ 10. Xiaomi
1. Aeromobil 2. Air Asia 3. AirBNB 4. Emirates 5. Kulula 6. Moveo 7. Pipistrel 8. RedBus 9. Virgin Galactic 10. Zipcars
1. 3DHubs 2. Corning 3. DP World 4. Dyson 5. Embraer 6. Local Motors 7. Space X 8. Syngenta 9. Tata 10. Tesla
1. Aeroshots 2. Gram-Danone 3. Graze 4. Isis Organic 5. Juan Valdez 6. LA Organic 7. Moa Beer 8. Nespresso 9. Yeni Reki 10. Zespri
1. Ashmei 2. Beats 3. Desigual 4. Gilan 5. Indetix 6. Patagonia 7. Rapha 8. Shang Xai 9. Threadless 10. Tom’s
1. Alior Sync 2. La Caixa 3. Fidor 4. First National 5. Itan Unibanco 6. Moven 7. M-Pesa 8. Square 9. Umpqau 10. Zidisha
1. Al Jazeera 2. Coursera 3. Future 4. Pixar 5. Pledge Music 6. Red Bull 7. Rovio 8. Spotify 9. Ushahida 10. Wordpress
futureproduct futurefashion futurefood futurestore
futurehealth futuretech futuremakers futurebank
futuretravel
N/S American brands European brands African/Arab brands Asian/Oceania brands
futuremedia
1. Ashoka 2. AzuriTech 3. Graal Bio 4. IBM 5. IDEO 6. Kickstarter 7. Li & Fung 8. Live Nation 9. Salesforce 10. Y Combinator
1. FC Barcelona 2. Bitcoin 3. Bhutan 4. The Elders 5. Lovemarks 6. Oregon Project 7. ParkRun 8. WWF 9. Zoe Suggs 10. You
futureservice futurebrands
© Peter Fisk 2015 peterfisk@peterfisk.com
The world’s most disruptive innovators today …
Winning in the
A new breed of DISRUPTIVE INNOVATORS
Reimagine the CUSTOMER
EXPERIENCES CUSTOMER’S EXPERIENCE
DISRUPTIVE INNOVATORS
ZIGZAG ZEITGEIST
GAMECHANGERS CX reimagining your brand and customer’s experience
© Peter Fisk 2015 More details in the new “Gamechangers” book +genius
Customer Business
Rethink purpose
Winning in the
A new breed of DISRUPTIVE INNOVATORS
Reimagine the CUSTOMER
EXPERIENCES
Ready to CHANGE
THE WORLD CUSTOMER’S EXPERIENCE
DISRUPTIVE INNOVATORS
ZIGZAG ZEITGEIST
CHANGE THE WORLD
+genius
GAMECHANGERS CX reimagining your brand and customer’s experience
Vision Canvas
Strategy Canvas
Growth Canvas
Disruption Canvas
Brand Canvas
Engagement Canvas
Proposition Canvas
Relationship Canvas
Insights Canvas
Co-creation Canvas
Innovation Canvas
Business Canvas
Leadership Canvas
Sustainability Canvas
Culture Canvas
Performance Canvas
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+genius
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