findability day 2016 - enterprise search and findability survey 2016
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mattiasellison
Findwise
Enterprise Search & Findability Survey 2016
Findability Day, Stockholm
FINDABILITYTRENDS
STRATEGY IN FOCUS
www.findwise.com/Enterprise-Search-Findability-Report-2016
Increasing business expectations
High dependency on findability
>50%
Increasing user expectations
>>‘Difficult' or 'very difficult' for users to find information<<
>>‘Dissatisfied' or 'very dissatisfied' with existing search application(s)<<
>40%
1/3
Limited resources/staff
>>More than 1 FTE in Search Programme/Team<<
Main obstacles to improving findability
1. Lack of management attention
2. Lack of search resources/staff
3. Lack of data/information ownership
4. Poor information quality
5. Lack of search ownership and mandate
Search and Findability strategy
The purpose is typically to define:
• The desired findability state
• Guidelines and activities for how to get there
Strategy and budget
With strategy
Without strategy
>>Dedicated budget for improving findability<<
Strategy and Search Programme
With strategy
Without strategy
With strategy
Without strategy
>>More than 1 FTE in Search Programme<<
>>Cross-organisational responsible for search and findability<<
Strategy effects 2012-2016
With strategy
Without strategy
With strategy
Without strategy
>>‘Easy' or 'very easy' for users to find information<<
>>‘Satisfied' or 'very satisfied' with existing search application(s)<<
Growing interest in strategy
>>Have a strategy for improving findability<<
Strategy model - From current to desired state
CURRENT STATE
DESIREDSTATE
Challenges and scope
Vision and effects
Think BIG
Think BIG – Start small
Strategy model - Fill the gaps
CURRENT STATE
DESIREDSTATE
Challengesand scope
Success factors and activities
Visionand effects
Business
Users
Information
Technology
Organisation
mattias.ellison@findwise.com
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