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Implementation
of MIS in
DefinitionManagement Information
Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organisation.
MIS Assists
In Performing Tasks
Processing Of Information
Collation Of Business Data
About MIS
An integrated user machine system
For providing information
To support decision making
MIS Utilizes
Computer hardware
and software
Decision making model
A database
Applications of MIS
Strategy support
• Provides financial statements & reports
Data processing
• Allows collation of vast amount of business data
About ICICI
VISION:
To be the leading provider of financial services in India and a major global bank.
About ICICI
Started In 1994 As A Subsidiary Of ICICI Limited, An Indian Financial Institution
In The Year 2000, Become The First Indian Company And The First Bank From Non-japan Asia To Be Listed On The NYSE
Chanda Kochhar – MD & CEO
PRESENT SCENARIOIndia's second-largest bank with total assets of Rs. 3,600 billion
2,500 Branches
6,000 ATMS
Presence in 19 countries
Products & Services
Personal Banking - Deposits, Loans, Cards, Demat Services, Wealth Management, Investment, Insurance
NRI Banking - Money Transfer, Bank Accounts, Investments, Loan, Insurance
Business Banking - Corporate Net Banking, Cash Management, Trade Services, FX Online
MIS IN ICICI BANK
Daily updating
of transacti
ons
Makes whole
process much more
quick, simple and
reliable
Convenient, round-
the-clock banking services
COMPUTING RESOURCESSoftware Resources• Application Software - Microsoft Office, Adobe Reader, NOD32 Anti-Virus
• System Software - Operating System, Windows 2003 server for mainframes
Hardware Resources • Computer• Printer & Scanner• Networking Card• Currency & Coin counters
TRANSACTION PROCESSING SYSTEM
PAYROLL TPS
CUSTOMER IDENTIFICATION
EMPLOYEE RECORDS
REALTIME BANKING
ADVICES
e-CRMBenefits of e-CRM to Banks
Relationship with the customers Transaction security Website to market products or services Use of e-mail for business communication
Benefits of e-CRM to Customers Increase speed of processing and transaction Improved service Quality Improved Trust Customers interaction
Some e-CRM initiatives of ICICI Bank
Mobile ATM’s
Bulk Deposits
ATM’s for visually challenged
Services offered
ELECTRONIC
CLEARING SYSTEM
(N.E.F.T.)
REAL TIME
GROSS SETTLEM
ENT (R.T.G.S.)
ORGANISATION
TRANSACTION
PROCESSING SYSTEM
ELECTRONIC CLEARING SERVICE (ECS CREDIT)Facilitates paperless
transaction through an offline system
ECS Credit at all ECS designated locations
Debit and CreditDetailed MIS is provided
to the customer
National Electronic Fund Transfer (NEFT)
Efficient, secure, economical money transfer
"NEFT Application Form“Debit and Credit
Real Time Gross Settlement (RTGS)
Minimizes the credit riskFunds settled on a near real time basis
O.T.P.SIntegrates TPS in Payment
Gateway options"Payment Gateway" designed
to accommodate the increasing demand by e-commerce companies
Customized and User friendly
Select ItemsSelect Mode of PaymentRedirection to TPBEntry of credit card detailsTransmission to the bankBank sends info to TPBResult forwarded to EBSConfirmation received
Conclusion
Improved Operation
al Effectiven
ess
Internal Effective
ness
Effective Knowledge Sharing
Lead over
Competitors
Suggestions For Improvement
Upgrade continuouslyImprove process efficiencyMore emphasis on securityIntegrate MIS with ERP and EISWeb-based CMS can be exploredImprove network
Timely training
Aditya Rai Zain Waris Swapnil G. Saravade Nikhil Sakhare Ashish Sawant Swapnil Rane
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