Implementation

of MIS in

DefinitionManagement Information

Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organisation.

MIS Assists

In Performing Tasks

Processing Of Information

Collation Of Business Data

About MIS

An integrated user machine system

For providing information

To support decision making

MIS Utilizes

Computer hardware

and software

Decision making model

A database

Applications of MIS

Strategy support

• Provides financial statements & reports

Data processing

• Allows collation of vast amount of business data

About ICICI

VISION:

To be the leading provider of financial services in India and a major global bank.

About ICICI

Started In 1994 As A Subsidiary Of ICICI Limited, An Indian Financial Institution

In The Year 2000, Become The First Indian Company And The First Bank From Non-japan Asia To Be Listed On The NYSE

Chanda Kochhar – MD & CEO

PRESENT SCENARIOIndia's second-largest bank with total assets of Rs. 3,600 billion

2,500 Branches

6,000 ATMS

Presence in 19 countries

Products & Services

Personal Banking - Deposits, Loans, Cards, Demat Services, Wealth Management, Investment, Insurance

NRI Banking - Money Transfer, Bank Accounts, Investments, Loan, Insurance

Business Banking - Corporate Net Banking, Cash Management, Trade Services, FX Online

MIS IN ICICI BANK

Daily updating

of transacti

ons

Makes whole

process much more

quick, simple and

reliable

Convenient, round-

the-clock banking services

COMPUTING RESOURCESSoftware Resources• Application Software - Microsoft Office, Adobe Reader, NOD32 Anti-Virus

• System Software - Operating System, Windows 2003 server for mainframes

Hardware Resources • Computer• Printer & Scanner• Networking Card• Currency & Coin counters

TRANSACTION PROCESSING SYSTEM

PAYROLL TPS

CUSTOMER IDENTIFICATION

EMPLOYEE RECORDS

REALTIME BANKING

ADVICES

e-CRMBenefits of e-CRM to Banks

Relationship with the customers Transaction security Website to market products or services Use of e-mail for business communication

Benefits of e-CRM to Customers Increase speed of processing and transaction Improved service Quality Improved Trust Customers interaction

Some e-CRM initiatives of ICICI Bank

Mobile ATM’s

Bulk Deposits

ATM’s for visually challenged

Services offered

ELECTRONIC

CLEARING SYSTEM

(N.E.F.T.)

REAL TIME

GROSS SETTLEM

ENT (R.T.G.S.)

ORGANISATION

TRANSACTION

PROCESSING SYSTEM

ELECTRONIC CLEARING SERVICE (ECS CREDIT)Facilitates paperless

transaction through an offline system

ECS Credit at all ECS designated locations

Debit and CreditDetailed MIS is provided

to the customer

National Electronic Fund Transfer (NEFT)

Efficient, secure, economical money transfer

"NEFT Application Form“Debit and Credit

Real Time Gross Settlement (RTGS)

Minimizes the credit riskFunds settled on a near real time basis

O.T.P.SIntegrates TPS in Payment

Gateway options"Payment Gateway" designed

to accommodate the increasing demand by e-commerce companies

Customized and User friendly

Select ItemsSelect Mode of PaymentRedirection to TPBEntry of credit card detailsTransmission to the bankBank sends info to TPBResult forwarded to EBSConfirmation received

Conclusion

Improved Operation

al Effectiven

ess

Internal Effective

ness

Effective Knowledge Sharing

Lead over

Competitors

Suggestions For Improvement

Upgrade continuouslyImprove process efficiencyMore emphasis on securityIntegrate MIS with ERP and EISWeb-based CMS can be exploredImprove network

Timely training

Aditya Rai Zain Waris Swapnil G. Saravade Nikhil Sakhare Ashish Sawant Swapnil Rane