enterprise search case study: global people search at seb

Global People Search at SEB

2

AGENDA

- SEB AND BACKGROUND

- BUSINESS DRIVERS

- PEOPLE SEARCH

- IT SOLUTION

- FUTURE

3

History of Search

Active work since beginning of 2010 Several projects

• Nordic financial services group

• Founded 1856

• 17000 employees

• 4000000 customers

• 20 countries

Facts

• 2011• Connections

Profile

Wiki

Blog

Communities and more…

Social Intranet

4

Finding people

Esto

nia

Latv

ia

Lithu

ania

5

Finding people

Several different sources only in Sweden

CMG

Outlook

HR

True Lite

More applications in other countries

Functionality and data differ

• One single interface for people and competence

• One source

• High usability

Hard to find people and competence

High cost of maintenance

Situation Vision

6

What did we do?

One source – HR via Connections seedlist

Usability WS

Requirements

Design

Agile development - Scrum

Live Beta version

Feedback from users via Connections forum

Requirements

Project GPS

7

IT Solution

Connections

profile

Seedlist

File x2

RSS/Seedlist connector

Process layer

Index

GUI

HR Online

Global

+

GER

8

9

Delivery

10

Type ahead

11

Diacritic search

12

Number search

13

Internal address and more…

14

Function, skill and department

15

16

Future

Features

Features

Presence

Functional numbers

i.e. Backoffice or reception

Tech

Increased use will require more redundant installation

Source

Integration of more HR data such as skills, education and former employment

17

Learnings

Too sweden focused

Agile development works

Photo!

Relevance tuning takes time

One source needs one process

18