engagement through learning and development – a practical case study

EngagingManagers

Through L&D

A Middle East CaseStudy

Hans HorlingsBSc, MBA

What Are Key Managerial Responsibilities?

Deliver ResultsControlling CostDevelop TeamLeadershipRole ModelCoach / MentorFace of The CompanyAligning Efforts withCorporate Strategy.RESPONSIBILITIES

Q: ManagerResponsibilities?

What tends to be the mostimportant deliverable youare looking for from your

Q:“Driving Results…”

1. TOP DOWN

2. RELATED TO MONEY

3. LIMITED RESOURCES

“Driving Results”Common Approach

COST

RESULTSover

Costs of ONLY Driving Results

Impact of ONLY Driving Results

DisengagementDissatisfactionLack of Pride in WorkReduced LoyaltyIncreased StressEmployee TurnoverReduced QualityInnovation RestrictedLower Customer ServiceEthics Relaxed / IgnoredLax Time ManagementReduced Brand / Reputation.

Business Dynamic / Culture

Impact of ONLY Driving Results

Are any ofthese items inline with yourcorporate

Values,

Q: What Are YourCorporate Values?

Non - Alignment

Employee DisengagementEmployee DissatisfactionLack of Pride in WorkReduced LoyaltyIncreased StressEmployee TurnoverReduced QualityInnovation RestrictedLower Customer ServiceEthics Relaxed / IgnoredLax Time ManagementReduced Brand / Reputation.

Long Term Impact

Reduced InnovationReduced Effectiveness / EfficiencyReduced Engagement – More

Alternative Approach

Create a ‘Win-Win-Win’ Initiative

Win!Win!Win!

Drives Change (organizational development)Delivers Results (passive revenue)Grows & Develops Managers

HR/OD/L&D - Win!Business - Win!Managers - Win!

iIMPACT = ‘Win-Win-Win’ Approach

iIMPACT-program

iIMPACT Program Characteristics

Our Experience

Overview:WhoWhatHowKey’s to SuccessResults

iIMPACT Program Characteristics

Medium / Large Organizations

Leaders In Their Respective Industries

Tunnel-Vision Focus On Driving Results

Extremely Demanding Environments

No Appetite For Training At The Target Delegate Level.

iIMPACT Program Characteristics

Organizations

iIMPACT Program participants

Middle Management:Top PerformersHigh Potentials

iIMPACT Program building blocks

Group WorkshopsIndividual CoachingProject / InitiativePresentation / PitchOnline Progress Monitoring.

iIMPACT™ Engagement

How? – Key Steps

Management Master-ClassBlue Mindset EssentialsPresenting Your Case

Strategic Thinking &Planning Theories AppliedLeading Change ProjectsCreative Thinking &Innovation

iIMPACT Key’s to success

Inter-Departmental

Pre- Planned Scheduled4-12 months

Internal / ExternalAccountability

Workshop, Projects &Coaching

Clear Deliverables

Follow through toImplementation

iIMPACT Key’s to success #1

Personal Project Choice / InitiativeGrass-Roots / Bottom-up

iIMPACT Key’s to success #2

High Expectationsfrom the TOP!

Accountability

Measure It!- Progress / Monitoring- ROI / Payback- % Implemented

iIMPACT Key’s to success #3

iIMPACT Key Outcomes

Passive Revenue up to $20,000,000

Customer Service, Quality, SOP’s, CostReduction, New Opportunities, ContinuousImprovement Focus

80% projects implemented

Personal Growth – deep engagement

Clear Talent / Commitment Identification

Fostering Grass Roots Recognition Cultureleading to engagement / new dynamic.

Longer Term Impact

Change Initiatives - bottom-up

Program Duplication- Annual Cohorts- Supervisory Program- Graduate Program / Emiratization

Focus on innovation/improvement

Managers = “Internal Consultant”

“ENGAGED WORKFORCE”Results driven

Aligned withyourcorporateValues, Visionand Mission!Key Outcomes - Engagement

EngagementHappy Work EnvironmentChallengingLoyaltyTeam DrivenStronger RelationshipsHigh QualityInnovative & FlexibleCustomer FocusedClear & TransparentEfficientEmployer of ChoiceFUN!

Employee DisengagementEmployee DissatisfactionLack of Pride in WorkReduced LoyaltyIncreased StressMental HealthEmployee TurnoverReduced QualityInnovation RestrictedCustomer ServiceEthics Relaxed / IgnoredLax Time ManagementReputation

Alignment…

Managers- recognition- development- career opportunities

HR/OD/L&D- driving change, real impact, talent

Business- passive revenue- alignment, new dynamic, engagementWin-Win-Win

Keys… iIMPACT

Summary win-win-win approach

Workshops + Coaching + ProjectsFinal presentations to leadershipBottom-Up & Top-DownHigh ExpectationsAccountability

Questions?Questions?

Success is in Reach…

THANK YOU!