#emotionatwork shared at boots finance youniversity week nov '15

#EmotionAtWork#FinanceYOUniversity

#EmotionAtWork

Is #EmotionAtWork credible?

If so, why? If not, why not?

#EmotionAtWork

#EmotionAtWork

enrich

save

#EmotionAtWork

Uncredible?

#EmotionAtWork

Why?

#EmotionAtWork

What makes a credible finance person?

Authenticity? Control?

Respect?

#EmotionAtWork

What makes a credible finance person?

Makes decisionsWeighs riskAnalytical

Effective Communicato

rSense of Control

Conviction

Courage

#EmotionAtWork

Emotion + Finance = Uncredible?

Emotion + Work= Uncredible?

#EmotionAtWork

Why?

#EmotionAtWork

Adler, P.S. 2001, "Market, hierarchy, and trust: The knowledge economy and the future of capitalism", Organization science, vol. 12, no. 2, pp. 215-234.

Danziger, S., Levav, J. & Avnaim-Pesso, L. 2011, "Extraneous factors in judicial decisions", Proceedings of the National Academy of Sciences of the United States of America, vol. 108, no. 17, pp. 6889-6892.

De Bondt, W., Mayoral, R.M. & Vallelado, E. 2013, "Behavioral decision-making in finance: An overview and assessment of selected research", Spanish Journal of Finance and Accounting/Revista Española de Financiación y Contabilidad, vol. 42, no. 157, pp. 99-118.

Merkle, C. 2007, "Emotion and finance-an interdisciplinary approach to the impact of emotions on financial decision making", Available at SSRN 1097131, .

Emotions are present in financial

decision making

#EmotionAtWorkEmotion is present

in interactio

nGoffman, E. 1981, Forms of talk, University of Pennsylvania Press.

Goffman, E. 1967, "Interaction ritual. New York", Pantheon, vol. 91, pp. 229-233. Goffman, E. 1959, "The presentation of self in everyday life",

Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100.

Perakyla, A. & Sorjonen, M. 2012, Emotion in interaction, Oxford University Press, USA.

#EmotionAtWork

Emotion is present in individuals

Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7. Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan. Gross, J.J. 2013, "Emotion regulation: taking stock and moving forward.", Emotion, vol. 13, no. 3, pp. 359. Gross, J.J. 1998, "The emerging field of emotion regulation: an integrative review.", Review of general psychology, vol. 2, no. 3, pp. 271. Gross, J.J. & Muñoz, R.F. 1995, "Emotion regulation and mental health", Clinical psychology: Science and practice, vol. 2, no. 2, pp. 151-164. Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100. Little, L.M., Kluemper, D., Nelson, D.L. & Gooty, J. 2012, "Development and validation of the Interpersonal Emotion Management Scale", Journal of Occupational

and Organizational Psychology, vol. 85, no. 2, pp. 407-420. Matsumoto, D., Yoo, S.H. & Fontaine, J. 2008, "Mapping expressive differences around the world the relationship between emotional display rules and

individualism versus collectivism", Journal of cross-cultural psychology, vol. 39, no. 1, pp. 55-74. Matsumoto, Y. 1988, "Reexamination of the universality of face: Politeness phenomena in Japanese", Journal of pragmatics, vol. 12, no. 4, pp. 403-426.

#EmotionAtWork

Breath

#EmotionAtWork

Uncredible?

How?

#EmotionAtWork

There are ways to manage #EmotionAtWork

#EmotionAtWork

#EmotionAtWork

#EmotionAtWork

Emotion is something we explore and discuss

#EmotionAtWork

More than a shift from

Uncredible to Credible

#EmotionAtWork

INcredible

#EmotionAtWork

Thank you - for now

#EmotionAtWork

1) how you feel about what was said?

2) What emotion(s) did you experience over the 5 minutes

3) What are you thinking or feeling now?

#EmotionAtWork

Triggers

#EmotionAtWork

Real

Imagined

Relived

#EmotionAtWork

Obstruction to a goal

#EmotionAtWork

Something offensive

#EmotionAtWork

Feeling morally superior

#EmotionAtWork

Threat of harm

#EmotionAtWork

Sudden and unexpected

#EmotionAtWork

Loss of something valued/valuable

#EmotionAtWork

Something pleasurable

#EmotionAtWorkUniversal Triggers

Happiness - something pleasurableSadness - loss of something we value

Surprise - something sudden an unexpected

Fear - threat of harmContempt - feeling morally superior

Disgust - something offensiveAnger - obstruction to a goal

Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7. Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan.

#EmotionAtWorkHands up if you are

happy for me to press play?

#EmotionAtWork

Individual Differences

What triggers us What emotion

How it is experienced

#EmotionAtWork

Why?Knowing triggers

helps identify emotion(s)

Context mattersIncreased awareness

Better outcomes

#EmotionAtWork

There are ways to manage #EmotionAtWork

Add citations here

#FinanceYOUniversity

#EmotionAtWork

Situation selection/modificati

on

#EmotionAtWork

Attentional Deployment

#EmotionAtWork

Cognitive change or reframe

#EmotionAtWork

Response modulation

#EmotionAtWork

Display Rules

Allowable contributions

Add citations here Add citations here

#EmotionAtWork

1) to provoke thought for the business on how it thinks and approaches the topic of

#EmotionAtWork

2) to provoke thought in you about how you think, feel and approach the topic of #EmotionAtWork

3) to be helpful and give some insights, tools and resources that you and the business can use for the

future

#EmotionAtWork

#EmotionAtWork

Power Potential

#EmotionAtWork

#EmotionAtWorkIt is going to

happen

#EmotionAtWork

#EmotionAtWork

The choice is yours

#EmotionAtWork

Emotion is something we explore and discuss

#EmotionAtWork

More than a shift from

Uncredible to Credible

#EmotionAtWork

INcredible

Adler, P.S. 2001, "Market, hierarchy, and trust: The knowledge economy and the future of capitalism", Organization science, vol. 12, no. 2, pp. 215-234.

Danziger, S., Levav, J. & Avnaim-Pesso, L. 2011, "Extraneous factors in judicial decisions", Proceedings of the National Academy of Sciences of the United States of America, vol. 108, no. 17, pp. 6889-6892.

De Bondt, W., Mayoral, R.M. & Vallelado, E. 2013, "Behavioral decision-making in finance: An overview and assessment of selected research", Spanish Journal of Finance and Accounting/Revista Española de Financiación y Contabilidad, vol. 42, no. 157, pp. 99-118.

Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7.

Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan.

Goffman, E. 1981, Forms of talk, University of Pennsylvania Press.

Goffman, E. 1967, "Interaction ritual. New York", Pantheon, vol. 91, pp. 229-233.

Goffman, E. 1959, "The presentation of self in everyday life", .

Gross, J.J. 2013, "Emotion regulation: taking stock and moving forward.", Emotion, vol. 13, no. 3, pp. 359.

Gross, J.J. 1998, "The emerging field of emotion regulation: an integrative review.", Review of general psychology, vol. 2, no. 3, pp. 271.

Gross, J.J. & Muñoz, R.F. 1995, "Emotion regulation and mental health", Clinical psychology: Science and practice, vol. 2, no. 2, pp. 151-164.

Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100.

Little, L.M., Kluemper, D., Nelson, D.L. & Gooty, J. 2012, "Development and validation of the Interpersonal Emotion Management Scale", Journal of Occupational and Organizational Psychology, vol. 85, no. 2, pp. 407-420.

Matsumoto, D., Yoo, S.H. & Fontaine, J. 2008, "Mapping expressive differences around the world the relationship between emotional display rules and individualism versus collectivism", Journal of cross-cultural psychology, vol. 39, no. 1, pp. 55-74.

Matsumoto, Y. 1988, "Reexamination of the universality of face: Politeness phenomena in Japanese", Journal of pragmatics, vol. 12, no. 4, pp. 403-426.

Merkle, C. 2007, "Emotion and finance-an interdisciplinary approach to the impact of emotions on financial decision making", Available at SSRN 1097131, .

Perakyla, A. & Sorjonen, M. 2012, Emotion in interaction, Oxford University Press, USA.

Safdar, S., Friedlmeier, W., Matsumoto, D., Yoo, S.H., Kwantes, C.T., Kakai, H. & Shigemasu, E. 2009, "Variations of emotional display rules within and across cultures: A comparison between Canada, USA, and Japan.", Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, vol. 41, no. 1, pp. 1.

Thiel, C.E., Connelly, S. & Griffith, J.A. 2012, "Leadership and emotion management for complex tasks: Different emotions, different strategies", The Leadership Quarterly, vol. 23, no. 3, pp. 517-533.