efolder preloading
Post on 21-Jan-2018
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What is preloading?
Preloading:
• Create your initial preload data set
• Upload that data set into our cloud
• Add incremental backups
Test your upload speed here:
Details here: “How long will my initial backup take?”
Amount of dataNumber of filesUpload speed of connectionLatency (delay) of connection
Which eFolder products can use preloading?
eFolder BDR for Replibit
eFolder BDR for ShadowProtect
eFolder Backup for Files
eFolder BDR for Acronis
eFolder BDR for AppAssure
eFolder Backup for Veeam
What are my preloading options?
Method #1:
Internet preloading
• SFTP is a protocol that
enables files to be
transferred between hosts
using a secure connection.
• eFolder provides you with
an SFTP account and a
private directory in our
cloud.
• You upload your preload
data set from your own
hard drive at a site with a
fast internet connection
using your favorite SFTP
client.
• Once the upload has
finished, contact eFolder
and the data will be
consumed into our cloud
Method #2:
USB hard drives
or NAS devices
• We provide you with
a storage device that
suits your needs,
including free round
trip shipping (UPS
Ground shipping to
you, UPS 2nd day air
shipping back to
eFolder).
• For a fee, you can
speed up this process
by choosing 2nd day
or UPS Overnight
Method #1:
Internet preloading
• SFTP is a protocol that
enables files to be
transferred between hosts
using a secure connection.
• eFolder provides you with
an SFTP account and a
private directory in our
cloud.
• You upload your preload
data set from your own
hard drive at a site with a
fast internet connection
using your favorite SFTP
client.
• Once the upload has
finished, contact eFolder
and the data will be
consumed into our cloud
Method #2:
USB hard drives
or NAS devices
• We provide you with
a storage device that
suits your needs,
including free round
trip shipping (UPS
Ground shipping to
you, UPS 2nd day air
shipping back to
eFolder).
• For a fee, you can
speed up this process
by choosing 2nd day
or UPS Overnight
How long does SFTP upload take?
•To avoid bottlenecks, use a
computer with a modern CPU and a
minimal processing load when you
run the SFTP client and transfers.
•Use an SFTP client that has
connection buffer optimization
(dynamic buffering). We recommend
WinSCP, which can be optimized
using the settings in this guide.
•Use directly-attached SATA or USB
3.0 drives for storing the preload
dataset.
What do I need to use SFTP?
• You’ll need an SFTP account
• We will create your account and
email you instructions for the next
steps to take.
• Once you have an SFTP account
with us, you may upload preload
datasets whenever you like, then
email support@efolder.net when
they are ready for processing.
How do I decide the best preload method?
Internet preloading with an SFTP account,
Shipping USB hard drives/NAS devices
• How long will it take to create the preload on
a disk?
• How much UPS shipment time do I want to
pay for?
• How much data will I need eFolder to
process?
Transit times/costs to and from eFolder:
• UPS Ground averages seven business
days
and is free for eFolder Partners
• UPS 2nd day averages four business
days
with a $50 service charge
• UPS Overnight averages 2 business
days
with a $150 service charge
Example: On a typical cable Internet connection (30Mbits/s upload), you will need less time to send 1000 GB over SFTP than is needed for our free seven day shipping option.
Frequently Asked Questions
More about shipping:
• If it takes longer than seven days to upload your preload using SFTP,
consider using an eFolder hard drive instead.
• Our default shipping option is free to partners. Your drive ships via UPS
Ground, and a UPS 2nd-day return shipping label will be included. Limit
is 10 drives per month per partner.
• There are two expedited shipping options available for a fee:
$50 = UPS 2nd day air to you | UPS 2nd day air back to eFolder
$150 = UPS Overnight to you | UPS Overnight back to eFolder
• Please note that none of the shipping options above deliver on Saturday.
• Preload drives are shipped from our data center Monday through
Friday, excluding all major US holidays. Requests for preload drives
submitted after 3:00 pm MST/MDT will be processed the following
business day.
• You can preload multiple accounts on one drive as long as the total data is less than 4 TB.
• If you need help determining whether your initial preload backup size exceeds 4 TB, contact
support@efolder.net
• If your initial preload backup size DOES exceed 4 TB, submit a ticket support@efolder.net A
support engineer will contact you to verify the amount of data and assess your needs.
• You can mount the preload drive instead of using the USB cable because the 4 TB preload
drives can be removed from the enclosure and interfaced directly via SATA.
• You have 14 days to return the drive to eFolder, starting from the date you received it
What’s included in my drive shipment?
How do I prepare and package the drive when it is ready to be returned?
What happens after I return the preload drive?
• Make a note of the tracking number on the return label
• You will receive a notification when the preload drive arrives at an eFolder data center
• You will receive a final notification once your data has been processed.
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More questions?
More questions?
Contact eFolder by emailing support@efolder.net
Call us at 800-352-0248 or 720-204-4500
Additional material is available in theeFolder Preload Knowledgebase
Open at support ticket at http://www.efolder.net/support/
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