[e-government program city paper : muscat, oman]

Information Technology Authority

e.Oman: “Transforming Oman, Empowering You”

Agenda

• ⅰ) Current status and future project of your city’s e-Gov/ITS implementation

• ⅱ) Challenges and Obstacles in the process of planning & implementation of e-Gov/ITS policy

• ⅲ) Key strategies to overcome those obstacles and difficulties of the project

• ⅳ) How this training program - especially Seoul’s e-Gov/ITS best practice can contribute to your city’s achievements of current and future e-Gov/ITS project .

e.oman Strategy

• Omanis have knowledge and skill

• Creating employment opportunities

Omanization

• Effective, competitive private sector

• Plays a bigger role in economy

Privatization

• Economy not reliant on Oil & Gas

• Driven by Industry, services & domestic investment

Diversification

19.0% 5.1%

29.0%

46.9% Oil & Gas

Agriculture & Fishing

Industry

Services

GDP 2020

Vision 2020

• National IT Strategy (Digital Oman and e-government Strategy) - Approved

by the Government on 30th November 2002,

• e.oman lay the roadmap for the creation of a Knowledge society in Oman.

Digital Oman & eGov Strategy (e.oman)

e.oman vision

To transform the Sultanate of Oman into a sustainable Knowledge Society

by leveraging Information and Communication Technologies to enhance

government services, enrich businesses and empower individuals.

e.oman – Key Missions

Streamlining Government services

Providing employment for Omani youth

Attract foreign investment

Facilitate online services and electronic

payments

Enabling better healthcare

Supporting tourism

Enhancing social development

Improving educational opportunities

Enabling knowledge-based industries

Complementing Vision of the Omani Economy

2020

Digital Society Readiness

e-Government Architecture

IT & Telecom Infrastructure

Applications & Communities of

Interest

Service Delivery Model – Flagship

Project

Resourcing Security, PKI,

Continuity Planning e-Legislation

Enabling Environment

Implementation Structures

Implementation Roadmap

Case Studies

Society & Industry

Standards & Governance

e-Service & Infrastructure + +

e.oman: All Inclusive Strategy

Main Pillars

❶ Society & Human Capital Development

→ 100,000 training seats → 60 per 100 inhabitants internet users

❷ Enhance e-Government & e-Services

→ 3 times more e-Services → Achieve core systems business continuity

❸ Enable ICT Industry Development

→ 30 SME incubation graduate → e-Content & Apps. On-shore delivery

Enablers

❹ Governance, Standards & Regulation

❺ National Infrastructure Development

❻ Promotion & Awareness

Strategic Pillars / 2015 Targets

Information Technology Authority (ITA)

Information Technology Authority (ITA)

> Information Technology Authority (ITA) is a government autonomous legal

body under the chairmanship of the Secretary General of the Ministry of

National Economy.

> ITA is responsible for implementing national IT infrastructure projects and

supervising all projects related to implementation of the Digital Oman

Strategy

> Providing professional leadership to various other e-Governance initiatives

of the Sultanate.

Infrastructure & eServices

Governance & Advisory

Awareness & Capacity Building

Innovation, & Support the

development of ICT Sector

Role of ITA

Infrastructure & E-Services Projects

The Official Government

Services Portal

www.oman.om

Projects Infrastructure & E-Services

• Government Network

• ePayment Gateway

• National Data Center

• Security For Information Security

• E-Legislation

Projects Infrastructure & E-Services

Governance & Advisory

• Working towards creating a service delivery model, IT governance framework, standards and guidelines for national ICT infrastructure

• Assist various Government organization in implementing IT initiatives.

• Working on Unified Standards and security frameworks

Governance & Advisory

Awareness & Capacity Building

• Training around 93,000 civil service employees.

• Provide internationally recognized certifications

• Provide specialized training for government employees

Human Capacity Development

• Establishing Community Knowledge Centers (CKC)

• Provide training and access to eServices

Human Capacity Building

• To enable Omani families to own a PC.

• Provide support for students and other segments to obtain a PC

PC initiative

• Spread the Digital Society awareness in the Sultanate

• Prepare the society to use eServices • Qualify government employees to deliver

eServices • Building IT capacity in public sector • Nurture Citizen-centric service delivery

culture • Specialized training and certification of

public sector IT staff • Prepare qualified ICT environment,

societies, and professionals in various fields • Encourage various Omani society sectors

participation in the ICT industry

e-Inclusion

Innovation & Support the development of ICT Sector

• Coordinate with the relevant organizations and academia to develop frameworks and incubation programs to support the establishment of ICT industry.

• Support local ICT entrepreneurs and nurture skill and knowledge transfer within the community.

• Development of eContent.

• Public Private Partnership

Innovation & Support the development of ICT Sector

Awareness & Capacity Building

• Promotes e.oman within Oman and internationally

• Prepare the society to use eServices

• Creates an effective link between the public and private sector for digital initiatives

• Creates an ICT awareness within society and enables people to perceive benefits

• Educates and empowers public sector employees and the community at large to participate in the knowledge society

• Showcases e-services in Oman and increases adoption of IT and e-services

• Creates opportunities for public and private sector enterprises to interact with the public and thus bridges the digital divide

Awareness & Capacity Building

ITA reaches out everyone

o Digital Oman – a quarterly ICT magazine (12 volumes)

o Oman Digital Society Report 2005-06

o Towards Digital Oman Summary Report

o Informative e-government project handbooks

Publications from ITA

e.oman Major Achievements

Training & Skills Development

Specialized → Advanced packages → Vendor certification

660

IT Literacy → Driving license (Gov.) → Basic Literacy (Public) → Training centers

45,000 24,000 19 (9 women)

Addressing Digital Divide

Personal Computers → Social beneficiaries → Students, Teachers

45,000 100% subsidy 50% subsidy

Internet Access + 3G Modem → Social beneficiaries → Students, Teacher

36,000 Free Reduced fee

e.oman Major Achievements

e.oman Portal → 102 e-Services → 620 Info. service → 22 Kiosks → Mobile portal

National Data Center → 76% Utilization → 19 Organizations

Government Network → > 650 Sites → > 80% of target

Security → Fully managed SOC → Oman CERT active

Shared Databases Access → National Registry → Commercial Registry

Shared App. Services → e-Pay > OMR 6,100,000 → Facilitator deployed → PKI Mobilized

e.oman Major Achievements

Promotion & Awareness → Covered all regions in Oman → Constant presence in Muscat, Salalah festivals → Thematic campaigns; e.g. e.oman portal, e-Payment → Media Coverage: Web, TV, Radio, newspapers, magazines … → Presence on social media: Facebook, Twitter …

e.oman Major Achievements

Global Recognition

Global Recognition - WEF

41 40 40

Networked Readiness

2010 2011 2012 2013

50

18 16 20

Government Readiness

18

19 - 15

ICT Industry

19

Global Recognition - UN

84 82 64

Government Readiness

2010 2011 2012 2013

112

52 55 35

Online e.Services

128

Challenges

Current Challenges

• Skilled Local Staff

– Attract skills from neighboring countries

• Overwhelming projects and tight schedules

– Outsource many projects with shadow team and project managers from ITA

• Open-Source Initiative

– Build know-how trnsfer program as part of the contract to the outsourced company

• One-direction Push

– Created mandate to all government organizations from ministerial cabinet with eTranformation Plan

How this training can help

How this training program can help

• Share expertise

• Learn from the success

• Future collaboration opportunities

• Train/ secondment of skilled resources.

Visit our website www.ita.gov.om Send your email to us eoman@ita.gov.om

Thank You