devon youth service impact
Post on 14-Apr-2017
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Devon Youth Service’s Journey into
Impact
“We don’t believe you, sorry, try again………”
“Why can’t we explain Youth Work??”
“Whatever it is, it’s not good enough”
“That’s all very nice but are you reaching the ‘right’ young people”
“Trust you? Professionals?”
“Why can’t ‘they’ see what we see??”
“This isn’t Finland you know”
The ContextReduced budget
Successive cuts for 3 years
Huge reduction in staff.
Closure of 26 Youth Centres.
Effect on staff & young people
Low moral
A feeling of being undervalued
A sense of self doubt (self blame)
Leading to...
Some of the quotes on the front page
Action
Opportunity
Mutualisation
ActionIt’s not our fault
Dusting DownWe spent time with staff to reassure them that we understand the changes and importance that they make every day.Also gaining support from key stakeholders helped.
Let’s give this one more go
ResilienceRelied on what carry us - the young people, we started to learn new buildings, new staff teams - started a new specification.
“Why can’t they see what we see?”Views & EvidenceEveryone was committed to not letting our work go unseen or heard again. Recognising our strengths and designing services that work.
Implementation
Nov 14
Management Information system Design (Views)
Jan 15
Training and roll out
April 15
Full-scale adoption for 4 of our major Service Area
May-Dec 15
Cultural shift and adjustment
Feb-June 16
Evaluation plan, Project Oracle standard, Ambition Kitemark
Urm, so what are we
measuring?
“I am not a number!”
Easy things
Footfall
Gender
Accreditation
Ethnicity
How many YP volunteer in our services
Why?
How?
Are they feeling better?
Do we help stop crime?
Are our services effective?
Not so easy
HOW?
So what do we measure?
Large-scale trends
Outcomes
Enablers
If we don’t do it, don’t say we doIt’s ok to not be changing the world every dayBe kind to each otherYou can’t please all the people all the timeDon’t judge a fish by it’s ability to climb a tree
Some mantras we live by
So how do we measure?
Evaluation Plan:
Individual feedback from YPTermly Evaluation PlanTransformative EvaluationAnonymous data and statsBespoke measuring tools for service
areasEvents, culture and emphasis in
buildingsCalendars for reports, events.Built trust in the Theory of Change from
within and without
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