designing learner-centered compliance education

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DESIGNING LEARNER-CENTERED

COMPLIANCE EDUCATION

HCCA MINNEAPOLIS REGIONAL HEALTHCARE COMPLIANCE CONFERENCE

PRESENTER

Compliance Program Specialistkelsey.arneson@sanfordhealth.org

Kelsey Arneson

Philosophy

“People don’t pay attention to boring things.”- John Medina, Brain Rules

Passion

Improving performance through education.

Peeve

Prioritizing content over learners.

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POLL

What is your role with compliance education at your organization?

• I create the education

• I am the subject matter expert, but somebody else creates the education

• I am both the subject matter expert and create the education

• None of the above

THEMES

Don’t bore the audience

Optimize learner outcomes

Elevate professionalism

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Why do I have to take this module?

THE PROBLEM

These courses are too long!

Ugh…so boring!

What do these legal terms even mean?

THE GOAL

To keep learners engaged and motivated to learn.

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Don’t bore the audience

Optimize learner outcomes

Elevate professionalism

POLL

How is compliance education typically delivered in your organization?

• Live (in-person or webinar)

• Computer-based training modules

• Other

• A mixture of the above

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DON’T BORE THE AUDIENCE

John KellerARCS Model for Motivation

Attention Relevance Confidence Satisfaction

DON’T BORE THE AUDIENCE

Attention Relevance Confidence Satisfaction

Grab learner’s attention

Contain relevant information

Aim for an appropriate level

of challenge

Create success

John Keller’s ARCS Model for Motivation

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DON’T BORE THE AUDIENCE

Attention Relevance Confidence Satisfaction

John Keller’s ARCS Model for Motivation

• Tell stories• Surprise the learner• Show shiny things• Leverage learners’ current habits• Tell learners “all the other learners are doing it”

DON’T BORE THE AUDIENCE

Attention Confidence Satisfaction

John Keller’s ARCS Model for Motivation

Relevance

“I learned _______, because _________.”(what) (why)

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DON’T BORE THE AUDIENCE

Attention Confidence Satisfaction

John Keller’s ARCS Model for Motivation

Relevance

Anxiety

Boredom

Mihaly Csikszentmihalyi’s Flow Theory

DON’T BORE THE AUDIENCE

Attention Confidence Satisfaction

John Keller’s ARCS Model for Motivation

Relevance

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Don’t bore the audience

Optimize learner outcomes

Elevate professionalism

POLL

Do you currently have a system in place to measure your training results?

• Yes

• No

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OPTIMIZE LEARNER OUTCOMES

Job Role

Education Background

AccessibilityPrevious

ExperiencesLearning

Preferences

Analyze your target audience.

OPTIMIZE LEARNER OUTCOMES

CONTENT RESULTS?

CONTENT

BUILD EDUCATION AROUND CONTENT

RESULTS WILL JUST HAPPEN

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Common Mistake

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OPTIMIZE LEARNER OUTCOMES

RESULTS! RESULTS!

RESULTS ARE THOUGHT OF FIRST (GOAL)

DETERMINE CONTENT & LEARNING STRATEGIES TO MEET GOAL

RESULTS WERE PLANNED

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IdealDesign

OPTIMIZE LEARNER OUTCOMES

Determine the goal and then work backwards.

Learn how to score a layup by starting under the hoop, not at half-court.

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OPTIMIZE LEARNER OUTCOMES

High Level DesignPlanning Document

Learning Objectives• Building blocks of your education• Helps stay on track

OPTIMIZE LEARNER OUTCOMES

What strong learning objectives do NOT contain:

• understand• know• appreciate

• learn• be familiar with• gain appreciation for

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OPTIMIZE LEARNER OUTCOMES

Knowledge Comprehension Application Analysis Synthesis Evaluation

citecollectcopydefinedescribeduplicateenumerateidentifylabellistmatchmemorizenameorderquoterecallrecognizerecordrecountrelaterepeatreproduceshowspecifystatetabulatetell

associateclassifyconvertdescribedifferentiatediscussdistinguishestimateexplainexpressextendgroupidentifyindicateorderparaphrasepredictreportrestateretellreviewselectsummarizetranslate

administerapplycalculatechartcompleteconstructdemonstratedeterminedevelopemployestablishexamineillustrateinterpretlocateoperateorderpredictpracticerelatereportscheduleshowsketchsolvetransferuse

analyzeappraisearrangebreakdowncategorizeclassifycompareconnectcontrastdetectdiagramdifferentiatedistinguishexamineexperimentinferinspectinventoryorderorganizequestionseparatesummarize

adaptarrangeassemblecollectcomposeconstructcreatedesigndetectformulategeneralizehypothesizeintegratemanagemodifyorganizeplanprepareprescribeproduceproposereorganizerevisespecifyspeculatesynthesize

appraiseargueassesschooseconvincecritiquedefenddetermineestimateevaluategradejudgemeasurepersuadeprioritizerankraterecommendrevisescoresupportvaluevalidate

Tip: Print this list and keep handy when planning education projects. Continue to add verbs!

OPTIMIZE LEARNER OUTCOMES

High Level Design: Code of Conduct Education

Outline Content ARCS

Introduction Tell learner we have a Code of Conduct (COC)

Attention: Story about corruption prior to COCs being standard practice

Code of Conduct Location

Show the learner where to find the COC

Attention: Use learners’ current habits of looking up policies and use that to show them that the COC is in the same place

Code of Conduct Review

Step through the COC and highlight areas

Relevance: Use examples for why each piece of the COC is applicable to their role (hint – learn about learners roles first!)

Code of Conduct Game/Assessment

Ask learners questions about the COC

Confidence: Use real-world scenarios in the game/assessment that aren’t too difficult but not too easy to create flow

Conclusion Provide feedback about the learners’ success

Satisfaction: Provide feedback so learners know where they were successfuland where they need additional review. Provide a badge, certificate, or other form of congratulations

Thank You Thank the learners for participating

Satisfaction: Acknowledge the learners’ decision to participate and show gratitude for giving up their time to learn

John Keller’s ARCS Model for Motivation

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OPTIMIZE LEARNER OUTCOMES

Will we see results?

OPTIMIZE LEARNER OUTCOMES

Kirkpatrick’sFour Levels of Evaluation

Reaction Knowledge Behavior Results

Post-learning surveys

Post-learning assessments

Post-learning observations

Post-learning return on investment

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OPTIMIZE LEARNER OUTCOMES

Kirkpatrick’sFour Levels of Evaluation

Reaction Knowledge Behavior Results

Post-learning surveys

Post-learning assessments

Post-learning observations

Post-learning return on investment

How do these results align with your original goals?

Don’t bore the audience

Optimize learner outcomes

Elevate professionalism

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POLL

How comfortable are you with designing presentations, training materials, etc.?

• Very comfortable!

• Comfortable enough

• Not comfortable

USE BULLET LISTS SPARINGLY

Bulleted lists are great when used sparingly and in certain circumstances:

• Emails• Letters• Tip sheets• Instruction sets and job aids• Reports• Any document that is meant to be “text heavy”

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USE BULLET LISTS SPARINGLY

Blocks of content

SmartArt Images Charts

COLOR PALETTES

Primary brand Secondary brand

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COLOR PALETTES

Primary brand Secondary brand

COLOR PALETTES

Use free color wheel sites to help pick combinations.

https://www.canva.com/colors/color-wheel/

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COLOR PALETTES

COLOR PALETTES

0, 59, 113

107, 171, 229

238, 127, 0

229, 52, 52

158, 31, 99

121, 153, 0

Tip: Create a color palette table with RGB codes and post near desk for easy reference.

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ALIGNMENT

vs.

ALIGNMENT

Alignment grids make it easy to place objects like text boxes, images and charts.

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QUICK RECAP

THEMES

Don’t bore the audience

Optimize learner outcomes

Elevate professionalism

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This module was interesting.

THE GOAL

That course flew by.

I learned something new.

This training was valuable and relevant

to me.

RESOURCES

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GOOGLE SUGGESTIONS

ADDIE

adult learning principles

ARCS model for motivation

Flow Theory

Learning objective verb list

Gagne’s 9 events of instruction

Kirkpatrick’s 4 levels of evaluation

Color palette wheel

Simple graphic design tips

Instructional design tips

BOOKS TO READ

by Elaine BiechATD Press

The Art and Science of Training

by Travis WaughATD Press

Fully Compliant:Compliance Training to Change Behavior

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THANK YOU!

Compliance Program Specialistkelsey.arneson@sanfordhealth.org

Kelsey Arneson

Questions?

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