designing learner-centered compliance education
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DESIGNING LEARNER-CENTERED
COMPLIANCE EDUCATION
HCCA MINNEAPOLIS REGIONAL HEALTHCARE COMPLIANCE CONFERENCE
PRESENTER
Compliance Program [email protected]
Kelsey Arneson
Philosophy
“People don’t pay attention to boring things.”- John Medina, Brain Rules
Passion
Improving performance through education.
Peeve
Prioritizing content over learners.
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POLL
What is your role with compliance education at your organization?
• I create the education
• I am the subject matter expert, but somebody else creates the education
• I am both the subject matter expert and create the education
• None of the above
THEMES
Don’t bore the audience
Optimize learner outcomes
Elevate professionalism
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Why do I have to take this module?
THE PROBLEM
These courses are too long!
Ugh…so boring!
What do these legal terms even mean?
THE GOAL
To keep learners engaged and motivated to learn.
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Don’t bore the audience
Optimize learner outcomes
Elevate professionalism
POLL
How is compliance education typically delivered in your organization?
• Live (in-person or webinar)
• Computer-based training modules
• Other
• A mixture of the above
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DON’T BORE THE AUDIENCE
John KellerARCS Model for Motivation
Attention Relevance Confidence Satisfaction
DON’T BORE THE AUDIENCE
Attention Relevance Confidence Satisfaction
Grab learner’s attention
Contain relevant information
Aim for an appropriate level
of challenge
Create success
John Keller’s ARCS Model for Motivation
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DON’T BORE THE AUDIENCE
Attention Relevance Confidence Satisfaction
John Keller’s ARCS Model for Motivation
• Tell stories• Surprise the learner• Show shiny things• Leverage learners’ current habits• Tell learners “all the other learners are doing it”
DON’T BORE THE AUDIENCE
Attention Confidence Satisfaction
John Keller’s ARCS Model for Motivation
Relevance
“I learned _______, because _________.”(what) (why)
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DON’T BORE THE AUDIENCE
Attention Confidence Satisfaction
John Keller’s ARCS Model for Motivation
Relevance
Anxiety
Boredom
Mihaly Csikszentmihalyi’s Flow Theory
DON’T BORE THE AUDIENCE
Attention Confidence Satisfaction
John Keller’s ARCS Model for Motivation
Relevance
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Don’t bore the audience
Optimize learner outcomes
Elevate professionalism
POLL
Do you currently have a system in place to measure your training results?
• Yes
• No
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OPTIMIZE LEARNER OUTCOMES
Job Role
Education Background
AccessibilityPrevious
ExperiencesLearning
Preferences
Analyze your target audience.
OPTIMIZE LEARNER OUTCOMES
CONTENT RESULTS?
CONTENT
BUILD EDUCATION AROUND CONTENT
RESULTS WILL JUST HAPPEN
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Common Mistake
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OPTIMIZE LEARNER OUTCOMES
RESULTS! RESULTS!
RESULTS ARE THOUGHT OF FIRST (GOAL)
DETERMINE CONTENT & LEARNING STRATEGIES TO MEET GOAL
RESULTS WERE PLANNED
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IdealDesign
OPTIMIZE LEARNER OUTCOMES
Determine the goal and then work backwards.
Learn how to score a layup by starting under the hoop, not at half-court.
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OPTIMIZE LEARNER OUTCOMES
High Level DesignPlanning Document
Learning Objectives• Building blocks of your education• Helps stay on track
OPTIMIZE LEARNER OUTCOMES
What strong learning objectives do NOT contain:
• understand• know• appreciate
• learn• be familiar with• gain appreciation for
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OPTIMIZE LEARNER OUTCOMES
Knowledge Comprehension Application Analysis Synthesis Evaluation
citecollectcopydefinedescribeduplicateenumerateidentifylabellistmatchmemorizenameorderquoterecallrecognizerecordrecountrelaterepeatreproduceshowspecifystatetabulatetell
associateclassifyconvertdescribedifferentiatediscussdistinguishestimateexplainexpressextendgroupidentifyindicateorderparaphrasepredictreportrestateretellreviewselectsummarizetranslate
administerapplycalculatechartcompleteconstructdemonstratedeterminedevelopemployestablishexamineillustrateinterpretlocateoperateorderpredictpracticerelatereportscheduleshowsketchsolvetransferuse
analyzeappraisearrangebreakdowncategorizeclassifycompareconnectcontrastdetectdiagramdifferentiatedistinguishexamineexperimentinferinspectinventoryorderorganizequestionseparatesummarize
adaptarrangeassemblecollectcomposeconstructcreatedesigndetectformulategeneralizehypothesizeintegratemanagemodifyorganizeplanprepareprescribeproduceproposereorganizerevisespecifyspeculatesynthesize
appraiseargueassesschooseconvincecritiquedefenddetermineestimateevaluategradejudgemeasurepersuadeprioritizerankraterecommendrevisescoresupportvaluevalidate
Tip: Print this list and keep handy when planning education projects. Continue to add verbs!
OPTIMIZE LEARNER OUTCOMES
High Level Design: Code of Conduct Education
Outline Content ARCS
Introduction Tell learner we have a Code of Conduct (COC)
Attention: Story about corruption prior to COCs being standard practice
Code of Conduct Location
Show the learner where to find the COC
Attention: Use learners’ current habits of looking up policies and use that to show them that the COC is in the same place
Code of Conduct Review
Step through the COC and highlight areas
Relevance: Use examples for why each piece of the COC is applicable to their role (hint – learn about learners roles first!)
Code of Conduct Game/Assessment
Ask learners questions about the COC
Confidence: Use real-world scenarios in the game/assessment that aren’t too difficult but not too easy to create flow
Conclusion Provide feedback about the learners’ success
Satisfaction: Provide feedback so learners know where they were successfuland where they need additional review. Provide a badge, certificate, or other form of congratulations
Thank You Thank the learners for participating
Satisfaction: Acknowledge the learners’ decision to participate and show gratitude for giving up their time to learn
John Keller’s ARCS Model for Motivation
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OPTIMIZE LEARNER OUTCOMES
Will we see results?
OPTIMIZE LEARNER OUTCOMES
Kirkpatrick’sFour Levels of Evaluation
Reaction Knowledge Behavior Results
Post-learning surveys
Post-learning assessments
Post-learning observations
Post-learning return on investment
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OPTIMIZE LEARNER OUTCOMES
Kirkpatrick’sFour Levels of Evaluation
Reaction Knowledge Behavior Results
Post-learning surveys
Post-learning assessments
Post-learning observations
Post-learning return on investment
How do these results align with your original goals?
Don’t bore the audience
Optimize learner outcomes
Elevate professionalism
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POLL
How comfortable are you with designing presentations, training materials, etc.?
• Very comfortable!
• Comfortable enough
• Not comfortable
USE BULLET LISTS SPARINGLY
Bulleted lists are great when used sparingly and in certain circumstances:
• Emails• Letters• Tip sheets• Instruction sets and job aids• Reports• Any document that is meant to be “text heavy”
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USE BULLET LISTS SPARINGLY
Blocks of content
SmartArt Images Charts
COLOR PALETTES
Primary brand Secondary brand
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COLOR PALETTES
Primary brand Secondary brand
COLOR PALETTES
Use free color wheel sites to help pick combinations.
https://www.canva.com/colors/color-wheel/
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COLOR PALETTES
COLOR PALETTES
0, 59, 113
107, 171, 229
238, 127, 0
229, 52, 52
158, 31, 99
121, 153, 0
Tip: Create a color palette table with RGB codes and post near desk for easy reference.
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ALIGNMENT
vs.
ALIGNMENT
Alignment grids make it easy to place objects like text boxes, images and charts.
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QUICK RECAP
THEMES
Don’t bore the audience
Optimize learner outcomes
Elevate professionalism
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This module was interesting.
THE GOAL
That course flew by.
I learned something new.
This training was valuable and relevant
to me.
RESOURCES
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GOOGLE SUGGESTIONS
ADDIE
adult learning principles
ARCS model for motivation
Flow Theory
Learning objective verb list
Gagne’s 9 events of instruction
Kirkpatrick’s 4 levels of evaluation
Color palette wheel
Simple graphic design tips
Instructional design tips
BOOKS TO READ
by Elaine BiechATD Press
The Art and Science of Training
by Travis WaughATD Press
Fully Compliant:Compliance Training to Change Behavior
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