designing a better process for ux

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DESIGNING A BETTER PROCESS FOR UX

by Nick Whitmoyer

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Sr. Product Design Consultant

THAT’S ME

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FOLLOW ME@whistle

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PLEASE NOTE:It’s not the Fitbit for Dogs

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PLEASE NOTE:It’s not the Fitbit for Dogs

@whistle

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WHAT ARE WE HERE TO TALK ABOUT?

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THE IMPORTANCE OF TAKING EXISTING PROCESSESand customizing one of your own.

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WHO LIKES TO COOK?(I realize you just had lunch)

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HOW DO WE BECOME BETTER CHEFS?

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RATIOThe Simple Codes

Behind the Craft of Everyday Cooking

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EGGA Culinary Exploration of the World's

Most Versatile Ingredient

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UX PROCESSESWaterfall Agile Design Thinking Lean

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WATERFALLWeb Project Management by Ashley Friedlein

Web ReDesign 2.0 by Kelly Goto

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AGILEAgile Experience Design

by Lindsay Ratcliffe and Marc McNeill

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DESIGN THINKINGDesign Thinking: process and methods manual

by Robert A. Curedale

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LEANLean UX by Jeff Gothelf and Josh Seiden

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LESSON ONE: KNOWN VARIABLES

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COOKINGTemperature Humidity Altitude Gas or Electric Ingredients

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UXIn-house vs. Agency Outsourced Contractors Remote vs. Colocation Schedules Seniority

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LESSON TWO:BEING RESOURCEFUL

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COOKINGIngredients Time Willpower

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UXBudget Time Manpower

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LESSON THREE: NEW DISCOVERIES

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CHOCOLATE CHIP COOKIESRuth Graves Wakefield thought the chips would melt,

turning the batter into a chocolate brown.

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PLAY-DOHOriginally designed as wallpaper cleaner.

Over 2 billion cans have been sold since the late 1950’s.

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INSTAGRAMOnline photo-sharing, video-sharing

and social networking service

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CRESTRON TECHNOLOGYUsed in luxury hotels for managing temperature.

Later used in Mars Rovers to regulate & control temperature.

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COLLABORATIONEverything is better with help

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PRODUCT DESIGN @NPRUser Testing Product Focus Team Collaboration Iterative Output

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USER TESTINGGetting out of the kitchen

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FINDING USERSBuilding Tours Starbucks Example Remote User Testing Usability Labs

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FAILURE IS IMPORTANTYou can’t make an omelette without cracking some eggs.

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FAIL FASTThink short order cooking vs. Beef Wellington

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FAIL FASTContinuous Releases Bridging Design & Development Team Discussion Output vs. Outcomes

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PREMADE VS CUSTOMIt’s okay to use pre-made pie-crusts

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PATTERN LIBRARYRe-use patterns Identify areas to refactor

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NOW SERVINGTaking lessons learned and serving other clients

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THOMAS JEFFERSONBrought macaroni and cheese to America, but has been

continuously refined (and thank goodness for that)

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SMACK MENUFeatures 12 varieties of macaroni & cheese

to choose from

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KRAFT MAC & CHEESEAimed at feeding the entire family (instead of just kids)

after seeing growth with customers

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STUDIO’S MENUInformation Design Visual Design Front-end Design Back-end Development

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STUDIO’S MENUIterative processes Prototyping Qualitative testing Quantitative testing

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CLEAN UP AFTERWARDS3 simple questions to ask every time

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WHAT WENT WELL?

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WHAT COULD’VE BEEN BETTER?

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WHAT NEEDS TO CHANGE?

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THANKS.