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Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Lecture One
Information Systems For Service IndustriesNATHAN CAMPUS. SEMESTER 1, 2012
Jason Harding (PhD)
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Lecturer Jason Harding
Name: Jason Harding (PhD)
Location: N72, 0.14 Nathan Campus
Phone: (07) 37355239
Email: j.harding@griffith.edu.au
Website: www.AnarchistAthlete.com
1220HSL
This course facilitates the technological literacy of students within the business contexts of tourism, hotel, sports and events industries. Students will develop an understanding of how different information systems technologies can be applied to achieve specific business goals. Students are required to develop technological skills in multiple software applications including a website design platform. This course has a strong focus on developing students’ capabilities so they may generate effective and innovative information management solutions in their future careers in tourism, hotel, sports and events industries
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Perceptions
What do you want to get out of this course?
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Course Materials
There is no text book for this course
Information is provided in lectures, tutorials, and Learning@GU
All lecture PowerPoint slides will be posted on the course website each Monday
Additional assessment information will be posted on the course website when required
Lectures can be viewed online via Lecture Capture
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Attendance
Attend all lectures
Attend all tutorials
Simple as that
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Tutorials
One hour blocks where you can work alongside a tutor
Every student has a computer in their tutorials
Back up your work on your student h-drive
Back up your work again on a portable hard drive or USB stick
Do not save work on Griffith desktops or hard drives (they are erased each time you log off)
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Notifications
All correspondence outside of lectures and tutorials is conducted online
Course announcements are made at the following online locations:
• Learning@GU • 1220hsl website• 1220hsl (facebook page)• 1220hsl (twitter account)
All course announcements are automatically forwarded to your Griffith email address regardless of which online location you decide to follow
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Learning @ GU
Access Learning @ GU from the Griffith University homepage
Download course resources (course outlines, lecture slides, reading material, assignment sheets, marking guides), check announcements, and utilise the GBS Resource bank (access all this from the menu on left of the screen)
Click on the image below to be redirected to the 1220hsl course website on Learning @ GU
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Email Protocol
Subject: Student S Number - Student Name - 1220HSL - Nathan Campus - Issue
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Email Response Policy
We have 48 hours to get back to you (this is Griffith Policy)
We will however try to get back to you as quickly as we can (normally within 24 hours)
All emails sent on Friday are replied to the following Monday
Lecturers and tutors do not work over the weekend
Any emails sent on either Saturday or Sunday are only viewed on the following Monday
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Email Etiquette
Keep your emotions in check when sending emails and be respectful to the receiver
Particularly important when emailing higher-level decision makers
Just as important when emailing friends and colleagues
Emails containing emotional content have no place in a professional arena
They do not reflect well on the senders’ ability to deal with pressure situations or problems
Emotionally charged emails are rarely effective
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Academic Integrity
The Academic Integrity Student Tutorial can help you to understand what academic integrity is and why it matters to you as a Griffith University student
By following the steps in each module, you will be able to identify the academic integrity policy and forms of academic misconduct, understand what skills you need to maintain academic integrity, and learn about the processes of referencing styles
Academic Integrity Tutorial and Assessment
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Griffith English Language Institute
If you are having difficulty in your courses because you have to use English or you would just like to improve your English skills, the Griffith English Language Institute (GELI) can help with personal appointments and / or workshops
Jump online and go to www.griffith.edu.au/englishhelp or call (07) 3735 3735 to find out more
To register for a workshop, email englishhelp@griffith.edu.au
These guys can provide you with a free 45 minute appointment with a qualified English language teacher (each week I believe) and they run a number of different workshops that will help you with things like reading, writing and presenting using the English language
You receive a certificate for participating in a minimum of 6 or 12 of these workshops. The staff at GELI are very keen to help and from what I hear, extremely good at their job.
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Assessment Schedule
Assessment Item Due Date Weighting
Website Plan Thursday Week 6 (5th April) 5.00pm 40%
Website Project Friday Week 10 (11th May) 5.00pm 40%
Presentation Tuesday and Friday Week 12 / 13 20%
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
• Website Plan is submitted to the library• Website Project is submitted online• Presentation is conducted in lecture and tutorial time slots• Penalties apply for late submission
Late Submission
Late submissions lose 10% for each day they are late, weekends count as one day
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Extensions
Only in exceptional circumstances
You must have supporting documentation
You must be prepared to show work you have already done
Being busy, having to work etc, is not enough to warrant an extension
Disk / USB failure does not warrant an extension
Talk to your tutor/lecturer before the due date (very important)
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Website Plan
Students are required to submit a detailed plan for a website that they will create
The website plan requires students to consider various management and design issues that need to be considered before developing a website
It is basically a business proposal that is designed to seel your website idea
The website plan will be assessed on clarity of writing, appropriately addressing the information required (check the marking criteria), and the flow between information in different sections (make it logical and make it sound fantastic)
Attention to detail is the key
As the website plan will be the basis of the second assessment item, the website project, students should pay attention to the feedback they receive so as to improve their final website project
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Website Plan
The plan should be presented as a business report and will be assessed under the following headings:
• Detailed background to the business• Detailed business and website goals (be specific and measureable here)• Identification of target audience/market for website and forecasted use environments• Detailed analysis of competitor websites• Detailed website template designs• Detailed website storyboard• Detailed website page content• Specific breakdown of user tasks, development tools, and the process behind your site• Marketing techniques• A concise conclusion (this is your final chance to sell your idea)• References
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Website Project
The website project requires the development of a website, based on the previously developed website plan
This is intended to assess student's familiarity and application of practical skills, while also requiring consideration of how to implement the management and design issues that were raised in the website plan
The website will be submitted online and will be assessed under the following headings:
• Professionalism• Content• Design• Navigation • Engagement
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Presentation
The presentation requires students (working in groups of two) to deliver a well researched summary of a specific future trend that will have implications for either the sport, event, leisure, tourism, or hotel industries
Students will be required to additionally provide knowledge on how those industries will utilise technology to adapt and prosper in the face of such developments
This piece of assessment will provide students the opportunity to critically analyse forecasted developments within the specific industry they plan on entering upon graduation and additionally provide students the opportunity to evaluate the ever-changing potential of information systems technologies to provide businesses the capacity to improve client services
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Presentation
The presentation will be assessed under the following headings:
• Presentation Content (accuracy of knowledge, clarity of delivery, timing of delivery, relevance to the assignment question)
• Presentation Style (enthusiasm, engagement, speaking ability, audiovisual skills)
• Group Performance (introductions, transitions, group cohesiveness)
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Time On Task
Time on task is the highest predictor of student marks in assessment
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Ideas
Finding an idea that you are passionate about it is the hardest part of this course
Without an idea, you can not start your website plan
Without an idea, you can not start your website as you have no domain name
Who already has an idea for their assessment items?
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Websites
A website is simply a collection of related web pages containing text, images, videos or other digital assets
A website is hosted on at least one web server, accessible via a network such as the Internet or a private local area network through an Internet address also called URL
A web page is a document, typically written in plain text interspersed with formatting instructions of Hypertext Mark-up Language (HTML)
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Blogs or Weblogs
A blog, or weblog, is basically the same as a website however there are some differences
A blog can be defined as an online journal, diary, or serial published by a person or group of people
Many blogs are personal in nature, reflecting the opinions and interests of the owner
Most websites are a collection of articles and information about a specific subject, service, or product, which may not be a personal reflection of the owner
Blogs are often a lot more dynamic than websites and are organised on posts rather than static pages (blogs are updated more often)
Blogs often contain public as well as private content
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
Website Anatomy
A web site is a collection of files and folders containing the content that you’ll be presenting to your visitors as well as the files needed to present that content (CSS, media, script files)
Start by organizing these files and then developing a strategy for linking them together
Web sites generally consist of seven basic page elements:
• Container• Header• Site Navigation• Content• Sidebars• Footer• Whitespace
The layout of your site should allow visitors to easily navigate through the pages and find the information that they need
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Container
All web pages use a container and for the same purpose; to contain page elements
However the way it is accomplished varies
Think of the container as the external walls of your house in which your bedrooms, kitchen, living room, etc. are then placed
Types of containers used in websites:
• Liquid: Expands to fill the width of the browser window• Fixed: A specific width which does not change regardless of browser window size
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Header
The header isn’t really a specific element although some may consider it to be
It is more generally used in referring to the top section of your web page where your logo, navigation, tagline, etc. are located
Although some sites include the navigation menus in the header they can also be found on the side or bottom of the site or in several locations such as at the top and bottom
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy – Site Navigation
Page navigation is one of the most important elements; it connects all the pages together and therefore your visitors need it to use your website
It should be easy to find and use, which is why it is almost always located within the header or at least near the top of the page
Types of Site Navigation:
• Horizontal: A series of links displayed inline, usually referred to as navigation• Vertical: A series of links displayed as a vertical stack, usually referred to as menu
Common menu items include links to a page with contact details (address, phone numbers and email), a site map or table of contents, and a way to return to the “home” page. Beyond that the menu items will vary depending on the internal content of the site.
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Content
As everyone knows (or should), content is king!
When people visit your site, this is the element they will be looking for primarily
It should be the main focal point of a web page so visitors find what they want quickly
While the header, footer and menus stay the same throughout the site, the content changes from page to page
As your site grows you may find it more and more difficult to maintain if you haven’t planned well in advance
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Sidebars
The sidebar is the element with your secondary content such as advertising, site search, subscription links (RSS, Twitter, Email, etc), contact methods, etc
This element isn’t necessary although many websites use it
It is most often right aligned but can be left aligned or both (two sidebars) so long as it doesn’t disrupt main content viewing
It can also be aligned horizontally and spread across the entire page (usually at the bottom of the website somewhere
For websites that use horizontal and vertical navigation, the sidebar is often replaced with the vertical navigation element
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Footer
The end of a web page should always use a footer to let your visitors know they have reached the completion of your web page
Like the header, the footer isn’t really a specific element but more of a containing section
Within your footer will be copyright, legal and contact information primarily
It’s a good idea (but not essential) to include a few links to the most important sections of your site such as the top of the page, home page, contact page, etc
Some websites use this area as an opportunity to mention related material or other important information
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Anatomy - Whitespace
This is any area of the web page that is not covered by typography or other content
You may feel the strong urge to fill as much empty space as possible but don’t do it
Empty space is just as important to a good web page design as the content to be used
Whitespace helps guide visitors through content, create page balance and give a good sense of content separation
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Everyone thought of an idea yet?
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Plan
Students are required to submit a detailed plan for a website that they will create
The website plan requires students to consider various management and design issues that need to be considered before developing a website
It is basically a business proposal
The website plan will be assessed on clarity of writing, appropriately addressing the information required, and the flow between information in different sections
As the website plan will be the basis of the second assessment item (website project) students should pay attention to feedback received to improve their final website project
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Academic WritingFirst Person Writing
'I' is personal and informal and is still not appropriate in a lot of business and marketing writing. But businesses of all sizes often use 'we' to personalise their services
We provide the following options...
Second Person Writing
There is an increasing trend, particularly in marketing writing, to use the second person extensively. It is powerful. 'You' language promotes that the writer is talking directly to you
Use ‘Design-Inc’ as the website design team and you will receive...
Third Person Writing
Third person writing is more authoritative and objective than first or second person writing.
It's the language we're used to reading in our daily newspapers
This business proposal ultimately .......
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Academic Writing
Use third person writing
Keep it clean and to the point
Keep it professional
Back up broad sweeping comments with references
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Assignment One Marking Criteria
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Assignment Aspect Complete Quality Score
Introduction / Business Background /10
Business Goals / Website Goals /10
Target Audience / Forecasted Use Environments /10
Competitor Website Analysis /10
Website Template Designs /10
Website Content Storyboard /10
Website Page Content /10
User Tasks / Development Tools / Process Analysis /10
Marketing Techniques /10
Conclusion / References /10
TOTAL /100
Introduction
A captivating few sentences that briefly outlines the content and purpose of the document
This ultimately leads the reader into the report and sets the tone for the rest of the text
Provide evidence to back up your statements if you make any broad, sweeping comments on industry, business marketing trends, or websites as essential business tools
Use journal articles, newspaper articles, texts, website articles to back you comments up
Use Google Scholar for this (not Google) and ensure you always reference original author(s)
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Business Background
Background to the business or idea
Background to the internet and its uses in today’s business and communication world
Detail what it is the business actually does (what product or service does it provide)
Detail what makes the business special, what makes it stand out from its competitors
Also detail the location of the business if it does in fact have a physical location
Provide as much information as you think is required to get the business idea across
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Business Goals
Businesses set objectives / goals for themselves or for their products / services
What does your company, product or service hope to achieve?
Objectives focus the company on specific aims over a period of time and can motivate staff to meet the objectives set
Be specific here
Define what your idea or business concept is it trying to achieve (in terms of market share, profits, public exposure, positive public perception, number of members etc)
Your idea or business concept may have a number of business goals however, this will differ based on the underlying concept
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
SMART Objectives
A simple acronym used to set objectives is called SMART objectives. SMART stands for:
1. Specific: Objectives should specify what they want to achieve
2. Measurable: You should be able to measure whether you are meeting the objectives
3. Achievable: Are the objectives you set, achievable and attainable?
4. Realistic: Can you realistically achieve the objectives with the resources you have?
5. Time: When do you want to achieve the set objectives?
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
SMART Objectives
Market Share
Objectives can be set to achieve a certain level of market share within a specified time (obtain 3% market share of the mobile phone industry by 2004)
Profit
Increase sales 10% from 2003 – 2004
Growth
The business may set an objective to grow by 15% year on year for the next five years
Promotion
To increase brand awareness over a specified period of time
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Goals
Provide information on how a website (your website) will specifically utilise the information you know about the target market to achieve your business goals
They are actually different from the business goals
Depending on your idea or business concept, your website may aim to share information, focus on rapid communication of specific information, foster collaboration, generate a sense of community, be focussed specifically on the commerce side of online marketing and therefore use electronic transactions to generate income etc
Website goals will differ from idea to idea, and should relate well (and provide a means to achieve) the original business goals
Discuss a few related business and website goals
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Target Audience / Forecasted Use Environments
Share your knowledge on the target audience or market you are trying to capture
Again be specific here
Talk ages, socioeconomic status, demographic location, and potential disposable income, anything you already know or can find out about your target audience
This is also the section where you define the ‘use environment’ specific to your target audience or market
For example, what sort of computing environment do they predominantly use, would they normally access online information whilst on the move or at home (i.e. I-Phones and wireless networks or home-based PC’s respectively)
Explain how the business takes into account all those factors (target audience information and possible use environments) and is therefore structured to attract that particular market.
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Competitor Website Analysis
Analyse your competitor’s websites
Find websites that are promoting similar business ideas or concepts and describe what you think is good and what is bad about these websites
Describe which of the ideas associated with these websites you will take on board and utilise in your own website (the good) and which parts will you leave out (the bad)
Then need to state your reasoning behind these decisions
This is a good place to use a table in your document
It keeps the information brief and to the point and also breaks up the document style
Sometimes a document full of test can be tiring to read
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Storyboard and Templates
This is where you will write about how the website will look and feel and how content will be organised
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Templates
Describe (and also display) your website templates (how will they will look, feel and be constructed)
You also need to provide specific details about the design of the website template (i.e. template width in pixels, banner logo width and height in pixels, image width and height in pixels, font type, font size, the colour scheme you plan to use etc)
These sort of specifics assist the reader in gaining a full understanding about the website you are pitching them
You will need to provide a template for the home page layout, the normal page layout, and the post page layout (if you plan on using posts in your website).
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Templates (image based)
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Templates (diagram based)
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Templates (Diagram and Image Combinations
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Storyboard
Detail how the website will run and what technical aspects you plan on using to make it run that way
This is where you add in a storyboard (an image or box based description of how the pages will link together and how the menu system will provide users access to every page)
Try not to use more than three levels your website
Clean, simple websites that are easy to navigate are the most successful
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Storyboard
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Content Information
This section is where you provide information on the content contained within your website
For example, provide some of your text content and elaborate on how it will be organised on your website (i.e. content is broken up into six sections covering the business info, product descriptions, pricing structures, transaction sections, community areas, contact details etc)
I would actually write this stuff up in detail (what is exactly going to be on the about page, the product or services page, the contact page, etc) and include it into your website plan as a fairly large section
This will not only show you have an emphasis on attention to detail but you can also then just copy and paste it into your website pages when you go to actually create it
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
User Tasks
Write about the 'user tasks' (what can users actually do from your website)
For example, download specific forms, book accommodation, tickets or reservations online, make comments, make reviews, chat, view galleries, make purchases, be automatically linked to payment areas, be automatically linked to anything else you think would be useful for the users of your website.
Discuss some ideas on how to link business / website goals with user tasks
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Tools
You also need to describe the tools you will use to pull all this together
For example, Wordpress is a tool you will be using to create the website
You may use a PayPal plug-in to take care of the transactions
You may use a Flickr or Cincopa plug-in to display product images in creative ways
You may use different sorts of image link plug-ins or social media widgets to create links between your website and specific social media applications
You may use You-Tube plug-ins or links for video
You may use mailing widgets to automatically update your users when new information is posted on your site etc
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Process Analysis
Provide information on who the website will be owned by and who will be the primary authors and administrators
Keep this section brief. It is important but it bores me
Someone owns the website, someone owns the information, someone maintains it
Just put it in as it is a component in the marking criteria
You just need to show me you understand the concept
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Process Analysis
Write about the website 'process analysis and update schedule‘
Information like how often the website will be updated, who deals with emailed comments and how often this will occur etc
You can be fairly specific here
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Use Images In Your Document
Images break up text and give the reader a break and something else to focus on
They also looks good so get creative
Some readers will focus on text, and some will focus on images, diagrams, and graphs
You may also like to add the banner logo or homepage image
Remember, the more detail, the better
A pitch of this sort should provide the reader with a good understanding of how the website will look and feel and exactly what they are buying into
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Marketing
How you will direct potential clients to your website?
This should be a solid section as it is extremely important
A website is useless if no-one knows it is there
Will you use a targeted social media campaign (utilising social platforms such as Face book, Twitter, LinkedIn, Flickr, Vimeo, You Tube etc) or will you use more traditional marketing techniques (newspaper advertisements, pamphlets, stickers, t-shirts, street advertising, sports advertising etc)
Provide some evidence on why you would do any of these things (i.e. link it into you target audience information, your use environment information, and your underlying business and website goals)
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Conclusion and References
Always finish your assignments with a conclusion
Always
Remember, this is a business pitch so in a few sentences make a very strong argument as to why this website will achieve the goals it has set out to deal with and why a business should hire you to create and administer this particular website
Last page is always a reference page
Don’t forget it as it is easy marks and shows the markers that you have a good understanding and respect for copyright and creative commons issues
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Website Plan Document Headings
1. TITLE
2. AUTHOR
3. INTRODUCTION
4. BUSINESS BACKGROUND
5. BUSINESS GOALS
6. WEBSITE GOALS
7. TARGET AUDIENCE
8. FORECASTED USE ENVIRONMENTS
9. COMPETITOR WEBSITE ANALYSIS
10. WEBSITE TEMPLATE DESIGNS
11. WEBSITE CONTENT STORYBOARD
12. WEBSITE PAGE CONTENT
13. USER TASKS
14. DEVELOPMENT TOOLS
15. PROCESS ANALYSIS
16. MARKETING TECHNIQUES
17. CONCLUSION
18. REFERENCES
Department of Tourism, Leisure, Hotel and Sport Management – Jason Harding (PHD)
Where To From Here
Work on your idea before next week
Have a look at Wordpress
Get familiar with Learning @ GU
Check out the 1220hsl website
Department of Tourism, Leisure, Hotel and Sport Management - Jason Harding (PHD)
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