continuous improvement models and software (kainexus webinar)

Dr. Gregory Jacobson

CEO and Co-Founder

greg@kainexus.com

Mark Graban

VP of Innovation and Improvement Services

mark@kainexus.com

COPYRIGHT 2014 , KAINEXUS LLC

Continuous Improvement Models and Software

“Start from Why”

• What problem(s) are we solving?

• Industries are increasingly competitive

• Organizations focus on a balanced scorecard

– Safety, Quality, Delivery, Cost, Morale

– The goal is long-term business success through

innovation and improvement

Common Challenges

• We all say innovation & improvement are important

• Are we “walking the walk?”

• Improvement is hard work

• Are we doing all we can to foster innovation and improvement?

Characteristics of a Culture of Continuous Improvement

1. Systematic quality methodology – Such as Lean, Six Sigma, CAPA, WorkOut, PDSA, etc.

– Consistently applied

2. Effective leadership – “Adding energy to the system”

– Supportive, coaching, driving toward meaningful goals

– Connection to mission & purpose

3. Enabling technology – Connect people to make improvement easier

– Collaborating, sharing, tabulating improvements

Journal Published Results

Proven Principles

• For innovation and improvement to happen:

– It’s not just about tools and techniques

–Organizations must define principles and mindsets that will be practiced consistently

Improvement Principles

Continually improve, with no idea being too small

Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,

“Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages

1341-1349, December 2009.

Improvement Principles

All ideas are addressed and responded to in some way

Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,

“Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages

1341-1349, December 2009.

Improvement Principles

A major source of quality defects is problems in the process

Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,

“Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages

1341-1349, December 2009.

Improvement Principles

Focus on low-cost, low-risk improvements, not just large-scale innovations

Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,

“Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages

1341-1349, December 2009.

Improvement Principles

Empower the worker to enact change

Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,

“Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages

1341-1349, December 2009.

What KaiNexus Manages

OI

What KaiNexus Manages

OI OI

Task Task

What KaiNexus Manages

Project

Event

OI OI OI OI OI OI

Task Task Task Task Task

Project/Event/Class

Event Project/Event/Class

Strategic Initiatives

Enter OI

Leader(s) notified

OI assigned

Evaluate & Implement tasks, files, teams, data

Resolve & quantify impact

Broadcast

Recognition, history & metrics

Opportunity for Improvement Lifecycle

Technology Demo

Total Impact 2,977 Completed Improvements

(Actual customer results as of March 2014) $17,014,102 | $6,000 per person

– $3,042,419 in Recurring Cost Savings Per Year

– $4,208,832 in One-Time Cost Savings

– $5,104,267 in Recurring Revenue Generation Per Year

– $1,221,345 One-Time Revenue Generation

115,812 Hours Saved Per Year (Est. $3,437,239 Soft Savings

1,294 Quality Improvements

358 Safety Improvements (Patient/Customer/Staff)

1297 Satisfaction Improvements (Patient/Customer/Staff)

(Actual customer results as of March 2014)

KaiNexus Services

KaiNexus Coaching

• Ongoing remote expert coaching on OI activity – Via KaiNexus

– Email or phone

– Web conference

KaiNexus Consulting

• Intensive on-site education, training, and coaching – Working with leaders

– Coaching in the workplace

– Behaviors and culture

• Offerings include:

– Daily Kaizen Consulting

– KaiNexus WorkOut

“100-Day WorkOut”

• Origins in General Electric

• Used successfully by many types of organizations

• Focused 100-Day effort

– Kickoff meeting

– 30 and 60-day check-in meetings

– Final celebration after 100 days

Vanderbilt WorkOut

KaiNexus & WorkOut

“KaiNexus helped us because of the database that it has and the tracking that it allows us to do. We can track financial benefits. It allows us to quantify things such as quality initiatives. KaiNexus is such a powerful platform. You can use it in so many different ways.”

Suz Kaprich

The Right Time for KaiNexus?

Questions

• Web:

– www.KaiNexus.com

• Email:

– greg@KaiNexus.com

– mark@KaiNexus.com

• Book – free first chapter:

– www.hckaizen.com/kaizenpreview