confenis 2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

Jan Claes | Confenis DC 201210 April 2023

Process Mining

Get your processes out of the black box!

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20122 / 10

A plane crashed... What happened?

Analyse the ‘black box’

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20123 / 10

Event log

Event log file in a companyAnalyse business processes

Log book on a shipFind optimal routes

Black box in a planeDetect causes

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20124 / 10

Process modelingProcess mining

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20125 / 10

Process mining

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Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20126 / 10

Types of process mining

Process Discovery

Event logsModels

Process Discovery Process Conformance

Process Conformance

Event logsModels

Process Extension

Event logsModels

Process Extension

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20127 / 10

Process mining project

Three iterative (!) steps Collect data (from files and databases) Structure data (case id, activity, timestamp) Use miners (e.g., Fuzzy Miner, Heuristics Miner)

Main drawbacks are about finding and preparing the (right) data

Main benefits are objectivity, completeness and speed (once data is present)

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20128 / 10

Process mining in ProM (www.promtools.org)

Audit trail, database fields, csv log file ProM Analyses

ProM Log File

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 20129 / 10

Process mining in Disco (www.fluxicon.com)

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Jan Claes | Confenis 201210 / 10

Contact information

Jan Claesjan.claes@ugent.be

http://processmining.ugent.beTwitter: @janclaesbelgium