confenis 2012
DESCRIPTION
Slides of my presentation at the CONFENIS conference, 20 September 2012, Ghent, BelgiumTRANSCRIPT
Faculty of Economics and Business Administration Department of Management Information and Operations Management
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Jan Claes | Confenis DC 201210 April 2023
Process Mining
Get your processes out of the black box!
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20122 / 10
A plane crashed... What happened?
Analyse the ‘black box’
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20123 / 10
Event log
Event log file in a companyAnalyse business processes
Log book on a shipFind optimal routes
Black box in a planeDetect causes
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20124 / 10
Process modelingProcess mining
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20125 / 10
Process mining
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Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20126 / 10
Types of process mining
Process Discovery
Event logsModels
Process Discovery Process Conformance
Process Conformance
Event logsModels
Process Extension
Event logsModels
Process Extension
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20127 / 10
Process mining project
Three iterative (!) steps Collect data (from files and databases) Structure data (case id, activity, timestamp) Use miners (e.g., Fuzzy Miner, Heuristics Miner)
Main drawbacks are about finding and preparing the (right) data
Main benefits are objectivity, completeness and speed (once data is present)
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20128 / 10
Process mining in ProM (www.promtools.org)
Audit trail, database fields, csv log file ProM Analyses
ProM Log File
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20129 / 10
Process mining in Disco (www.fluxicon.com)
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 201210 / 10
Contact information
http://processmining.ugent.beTwitter: @janclaesbelgium