cmlteens20

TEEN 2.0:Serving Teens in the

New Millennium

Presented by Beth Gallaway for Columbus Metropolitan Library

March 2009

CONTACT

• Beth Gallaway• 603-247-3196• informationgoddess29@gmail.com• http://informationgoddess.info

MILLENNIALS

• 1977-2000• Technology• Trophy kids• Tolerant• Spiritual• Civic Minded

GAMERS• 97% of teens play games online

• 25% of US homes bought a PlayStation

• 32% of households own a handheld gaming device

GAMER GENERATION

• Social• Competitive• Wired• Self-aware• Always On

• Heroic• Multi-taskers• Global• Collaborative• Risk Takers

Beck, John and Mitchell Wade. Got Game: How the Gamer Generation is Reshaping Business Forever. Harvard Business School Press, 2004.

RUNESCAPE

http://www.runescape.com

IM

• 35 hours a week• 15% logged in 24/7• Chat 80 minutes/day

CELL PHONE USERS• 55% have a cell phone• Multimedia/SMS

WEB 1.0 vs. WEB 2.0

• Static• Passive

– Read– View– Find

• Text• Impersonal• Limited• Stationary

• Dynamic• Interactive

– Do– Create– Remix

• Multimedia• Custom• On Demand• Mobile

WEB 2.0

• Web as platform

• Collective intelligence

• Data driven

• Everything’s in beta

• Simple programming

• Cross platform

• Rich user experience

TEEN CONTENT CREATORS

57%

http://www.pewinternet.org/PPF/r/166/report_display.asp

PLATFORM AGNOSTIC

FAN FIC

FAN ART

FAN SITES

PODCAST

Teen Behavior Hasn’t Changed!

There are just new ways of doing the same things

CROSS-PLATFORM FRANCHISES

• Buffy the Vampire Slayer

• Dungeons & Dragons

• .Hack Sign

• Lord of the Rings

• Pokémon

• Spider-Man

• Star Wars

MICROMEDIA CONSUMERS• Ringtones

• iTunes

• Podcasts

• Runescape

• Twitter

• YouTube

BEST PRACTICES

Fan Fiction

• Stories based on another author’s work

http://www.fanfiction.net

FAN FICTION CONTEST Milton Public Library, (NH)

http://www.miltonfreepubliclibrary.org/

ONLINE SUMMER READING(MA)

http://www.readsinMA.org

Online Reading Management

• Good Reads – http://goodreads.com• Library Thing – http://www.librarything.com• Shelfari – http://www.shelfari.com

VIRTUAL VISITSHaverhill Public Library (MA)BeththeLibrarian: What did it take to publish the

book? (That's from Brandy & Alex) MBLundgren: Another good question. It took me 2

years to write it, then 6 months to find an agent, then a few days to find an editor, then months of revisions. A Loooooonnnggg process.

SKYPE

• Skype Chat with Ned Vizzini• http://ia331321.us.archive.org/1

/items/BethGallaway_NedVizziniskypewithned/nedvizzini110606.mp3

PODCASTINGCheshire Public Library (CT)

http://www.cheshirelib.org/teens/cplpodcast.htm

GABCAST

Free podcasting by phone

http://www.gabcast.com/

BEN 10: ALIEN FORCE

http://gamecreator.cartoonnetwork.com/

RUNESCAPE CLUBGlendale Public Library (AZ)

SOCIAL NETWORKERS

AVATAR

“bodily representation of the divine”

FACE YOUR MANGA

Face Your Mangahttp://www.faceyourmanga.com

LIBRARY 2.0 NIGHT Brewster Ladies Library (MA)

http://blogs.ala.org/yalsa.php?title=teen_tech_week_library_2_0_community_nig

BLOGGER BOOK CLUB, ROSELLE LIBRARY

ROSELLE, IL

http://www.roselle.lib.il.us/YouthServices/BookClub/Bloggerbookclub.htm

GAMING CLUB Carvers Bay Branch Library (SC)

http://www.gclibrary.org/branches/carvers.asp

http://teens.denverlibrary.org/media/youtube.html

YOUTUBE CONTEST Denver Public Library (CO)

VIDCAST, MANCHESTER PUBLIC LIBRARY

MANCHESTER, CT

http://library.ci.manchester.ct.us/teen/podcast/

TECH PROGRAMS: Library Loft, ImaginOn (NC)

http://www.libraryloft.org/

IM @ THOMAS FORD MEMORIAL LIBRARYWESTERN SPRINGS, IL

http://www.fordlibrary.org/askalibrarian.html

AADL-GTAnn Arbor District Library (MI)

http://www.aadl.org/aadlgt

TEEN’SCAPELos Angeles Public Library (CA)

http://www.lapl.org/ya/

RAMPToronto Public Library (ON)

http://ramp.torontopubliclibrary.ca/

CML TEENSColumbus Public Library (OH)

http://teens.columbuslibrary.org/

WEB 2.0 ISSUES

• CIPA

• Privacy

• Commercialism

• Copyright

• Cyberbullying

BEHAVIOR STRATEGY

• Boundary setting is extremely important

• Address behavior in terms of actions and consequences in a matter of fact, non-threatening manner

SET LIMITS

• State unacceptable behavior

• (Optional: explain why it’s unacceptable)

• State consequence of continued unacceptable behavior

• Ask patron to choose to cease behavior, or find somewhere else to continue behavior

REMEMBER!

“Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.”

~ Nick Buron, NYPL, Queens Branch

CORRECTING BEHAVIOR

• 3 Strikes & You’re Out!

• Target the Group Leader

• Good Cop, Bad Cop

• Invade Personal Space

FOLLOW THROUGH

• Welcome back

• Introduce

• Discuss behavior incident

• Reinforce consequences of actions

• Start with a clean slate

NIP IT IN THE BUD

1. Create raving fans of the library  

2. Develop personal relationships

3. Give them a space of their own 

4. Program them to death

CREATE RAVING FANS

• Brush up your customer service skills 

• Give them what they want

• Foster ownership of the library and teen space 

RELATIONSHIP BUILDING

• Reward

• Introduce

• Greet

• Rove

• Get out!

SPACE

• More than just a shelf and a poster

• Convert a meeting room to a homework center or program room a few days a week

• Designate a staff person to serve teens

PROGRAM• Engage them in

meaningful participation

• Give teens positive ways to expend their energy– Offer after school

activities

– Cultivate a volunteer program

REMINDERS

• Stay calm

• It’s not personal

• Teens are job security

• Learn to RAP 

RAP

• Remember

• Accept

• Project

CONTACT

• Beth Gallaway• 603-247-3196• informationgoddess29@gmail.com• http://informationgoddess.info