chapter 01

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COMPUTER OPERATIONS MANAGEMENT

Session 1INTRODUCTION

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Course Plan

1. Today : Introduction to Computer Operations Management Task Description

2. Assessment : Task : 40 % Final Test : 20 % Other : 20 % (Exercise, Quiz, Absent)

3. Literature : - Jerry Luftman, Managing the Information Technology Resource: Leadership in the Information Age, Prentice Hall

- other sources .

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Course Plan(2)3. objective

Expected at the end of this session student will be able to:

understand the roles and functions of

computer operations management (COM) at the operational level in an organization.

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Outline:

• Introduction• Computer Operations Management• Process In Computer Operations Management

• Task Description

Session 1 : Introduction To Computer Operations Management

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Why Managing Operations ?Introduction

Operational 57%

Development 33%

Training 10%

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The Importance of COM (Luftman)

The importance of COM

Completely work load

Decision-making should be more rapid

Strict competition and efforts to win the competition

advances in technology

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Operation Manager needs to create a corporate culture that good operations.

good operations, means:

• Scheduling work• Monitor performance• Respond quickly the problems

• Make decisions quickly and correctly

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Target of COM Cost efficiency, includes labor cost, annual operation cost Improving the quality of service, to provide good service to

customers Performance System, good and consistent flexibility System, a fast reaction to changes that occur

Cost efficiency

Performance System

Improving the quality of service

Flexibility System

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MANAJEMEN

PERENCANAAN

PENGORGNS

PENGARAHAN

PENGENDALIAN

TUJUAN ORGN

MANAGEMENT PROCESS (James AF Stoner)

Management: A process/activity that consists of (POAC) :• Planning• Organizing• Actuating• Controling

Copyright © by Houghton Mifflin Company. All rights reserved.

Management in Organizations

Inputs from the environment• Human resources• Financial resources• Physical resources• Information resources

Planningand decision

making

Leading

Organizing

Controlling

Goals attained• Efficiently• Effectively

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The Management Process

OrganizingDetermining how

bestactivities and

resources

ControllingMonitoring

and correctingongoing activities

Planning

Setting the organiza-tion’s goals and

deciding how bestto achieve them

LeadingMotivating membersof the organizationto work in the best

interests of theorganization

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Introduction(7) Management

Indicators One result of the process management activities to achieve the efficient output, effective and able to compete.

EFFICIENTLYUsing resources wisely

andin a cost-effective way

EFFECTIVELYEFFECTIVELYMaking the right decisions andMaking the right decisions and

successfully implementing themsuccessfully implementing them

AndAnd

Efektif - Efisien

ITBU berhasil Meluluskan Mahasiswa dengan biaya yang murah, tapi Lulusan banyak tidak diserap perusahaan besar, sehingga bekerja dengan salary yang murah

efisien tapi tidak efektif

ITBU Meluluskan Mahasiswa dengan biaya yang tinggi, tapi Lulusan banyak diserap perusahaan besar, sehingga bekerja dengan salary yang tinggi

tidak efisien tapi efektif

Efektif - Efisien

ITBU berhasil Meluluskan Mahasiswa dengan Biaya yang murah, dan Lulusan banyak diserap perusahaan besar, sehingga bekerja dengan

salary yang tinggi efisien dan efektif

Efektif efisien berarti tepat sasaran dan hemat biaya

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MIDDLE

TOP

Management

Activity of Computer Operations Management

Management

LOWER

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Computer Operations Management

Operation Functions, human which runing to computer operations system and manager responsible for managing the company's computer.

Problem Solving, Solving of problems from thecompany’s of computer operations system

Decision Making, the decision making from the company’s of computer operations system.

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the activity of data and information services with more productive, transparent, orderly, fast, easy, accurate, integrated, accountable, efficient, effective and safety.

With the goal of increasing work productivity and increased ability to perform computer (TIK).

Computer Operations Management

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Computer Operations ManagementOperation Function To manage the

operation of personnel who worked in data centers, data administration, network administration, and programming systems in the environment of Enterprise

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Computer Operations Management

Operational Manager: to manage the data processing, planning, scheduling, identification of situations out-of control, operational level decision making and system status reports (both periodic reports and special reports).

the person responsible for running the computer operations.

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Process In Computer Operations Management Processes Computer Operations

Management daily.

Such as: - Management activity                 - Development                 - Maintenance   - Service                 - The Resource

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Management Activity Process the activity of management to operations

company’s computer System.

Management activity Processs

Computer Operation AssessmentComputer Operation Assessment

Computer Operations Scheduling

Computer Operation Control

Computer Operation Requirements Computer Operation Requirements

Computer Operation Evaluation

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Management Activity Process (2) Computer Operation Assessment

Operation Staff and Manager Knowing the condition of the system Reporting on the condition to

management Obtain management commitment

to Repairs

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Management Activity Process(3) Computer Operations Scheduling

Task Schedule Time Schedule Resource Schedule

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Management Activity Process (4) Computer Operation Control

review system Monitoring system performance Solving system problems

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Management Activity Process(5) Computer Operation Requirements

Received a request to change the system needs of the user / other sources

Analysis of the new request Acceptance or rejection request

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Management Activity Process(6) Computer Operation Evaluation

Ensure system performance runing with the goals set.

Compare of system performance with the achievement and goal system

Identification and reporting of reasons for the differences

Improve weakness

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Development Process Procedure or method using in the

development of computer operation systems.

For example: - Development Software Upgrade - Development Hardware/Network

Upgrade

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Development Process (2) Development Software Upgrade

Define the needs Application, database and data structure

Design Negotiation or compromise with the

management Develop and testing Integration with previous application and

testing software Install Publish of software operation instructions

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Development Process(3) Development Hardware/Network Upgrade

Define the hardware/network needs Planning hadrware / network Select the hardware / network Testing the new hardware / network Install the hardware / network Testing the all of system Publish of hardware operational Instructions

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Maintenance Process Routine maintenance of COM Validation of problems Understanding the system components than

suspect Diagnosis of suspect components to repair system components Install and Testing improvements Publish operational maintenance instructions

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Service Process Services provided process in COM Such as:

- Operation Service - Problems Service - Administration Services - Information Services - Evaluation Service

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Service Process(2) Operations Service

planning NegotiationPublish distributionMonitoring and modify

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Service Process(3) Problems Service

Analyzing Operational ProblemTo report / record the problem Understanding the consequences of

the problems Initiative to problems solvingReport the status of all of the

problems

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Service Process(4) Evaluation Service

Evaluation the situation of servicesIdentify the situation of services report the reasons for the differencesReport the status of service report a new service request

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Service Process(5) Administration Services

Financial administrationsuch as: services cost, purchase of equipment, operation cost, etc.

Staff administration such as: absent, performance, education, training, rekruitment, promotion, etc

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Service Process (6) Information Services

Receive information determine user needs provide information for user needs

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The Resources

Identification system, applications, data, personnel, supplies and financial resources

Update Resources Maintenance resources Control of resources Reporting of resources status

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TUGAS MANAJEMEN OPERATIONAL KOMPUTER

(Dalam Bentuk Powerpoint dan Laporan

Makalah)

Task Description

1. Latar Belakang2. Sistem Management Operational Komputer

PT. XXX Saat ini untuk : Operation Functions / Problem solving / Decision

Making

Judul: Sistem Manajemen Operational .....

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TUGAS MANAJEMEN OPERATIONAL

KOMPUTER

Task Description

3. Kelemahan Sistem managemen operational komputer saat ini

4. Pengembangan Sistem Management Operational Komputer yang diusulkan

5. Kesimpulan6. Daftar Pustaka