chapter 01
DESCRIPTION
chapTRANSCRIPT
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COMPUTER OPERATIONS MANAGEMENT
Session 1INTRODUCTION
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Course Plan
1. Today : Introduction to Computer Operations Management Task Description
2. Assessment : Task : 40 % Final Test : 20 % Other : 20 % (Exercise, Quiz, Absent)
3. Literature : - Jerry Luftman, Managing the Information Technology Resource: Leadership in the Information Age, Prentice Hall
- other sources .
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Course Plan(2)3. objective
Expected at the end of this session student will be able to:
understand the roles and functions of
computer operations management (COM) at the operational level in an organization.
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Outline:
• Introduction• Computer Operations Management• Process In Computer Operations Management
• Task Description
Session 1 : Introduction To Computer Operations Management
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Why Managing Operations ?Introduction
Operational 57%
Development 33%
Training 10%
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The Importance of COM (Luftman)
The importance of COM
Completely work load
Decision-making should be more rapid
Strict competition and efforts to win the competition
advances in technology
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Operation Manager needs to create a corporate culture that good operations.
good operations, means:
• Scheduling work• Monitor performance• Respond quickly the problems
• Make decisions quickly and correctly
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Target of COM Cost efficiency, includes labor cost, annual operation cost Improving the quality of service, to provide good service to
customers Performance System, good and consistent flexibility System, a fast reaction to changes that occur
Cost efficiency
Performance System
Improving the quality of service
Flexibility System
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MANAJEMEN
PERENCANAAN
PENGORGNS
PENGARAHAN
PENGENDALIAN
TUJUAN ORGN
MANAGEMENT PROCESS (James AF Stoner)
Management: A process/activity that consists of (POAC) :• Planning• Organizing• Actuating• Controling
Copyright © by Houghton Mifflin Company. All rights reserved.
Management in Organizations
Inputs from the environment• Human resources• Financial resources• Physical resources• Information resources
Planningand decision
making
Leading
Organizing
Controlling
Goals attained• Efficiently• Effectively
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The Management Process
OrganizingDetermining how
bestactivities and
resources
ControllingMonitoring
and correctingongoing activities
Planning
Setting the organiza-tion’s goals and
deciding how bestto achieve them
LeadingMotivating membersof the organizationto work in the best
interests of theorganization
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Introduction(7) Management
Indicators One result of the process management activities to achieve the efficient output, effective and able to compete.
EFFICIENTLYUsing resources wisely
andin a cost-effective way
EFFECTIVELYEFFECTIVELYMaking the right decisions andMaking the right decisions and
successfully implementing themsuccessfully implementing them
AndAnd
Efektif - Efisien
ITBU berhasil Meluluskan Mahasiswa dengan biaya yang murah, tapi Lulusan banyak tidak diserap perusahaan besar, sehingga bekerja dengan salary yang murah
efisien tapi tidak efektif
ITBU Meluluskan Mahasiswa dengan biaya yang tinggi, tapi Lulusan banyak diserap perusahaan besar, sehingga bekerja dengan salary yang tinggi
tidak efisien tapi efektif
Efektif - Efisien
ITBU berhasil Meluluskan Mahasiswa dengan Biaya yang murah, dan Lulusan banyak diserap perusahaan besar, sehingga bekerja dengan
salary yang tinggi efisien dan efektif
Efektif efisien berarti tepat sasaran dan hemat biaya
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MIDDLE
TOP
Management
Activity of Computer Operations Management
Management
LOWER
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Computer Operations Management
Operation Functions, human which runing to computer operations system and manager responsible for managing the company's computer.
Problem Solving, Solving of problems from thecompany’s of computer operations system
Decision Making, the decision making from the company’s of computer operations system.
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the activity of data and information services with more productive, transparent, orderly, fast, easy, accurate, integrated, accountable, efficient, effective and safety.
With the goal of increasing work productivity and increased ability to perform computer (TIK).
Computer Operations Management
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Computer Operations ManagementOperation Function To manage the
operation of personnel who worked in data centers, data administration, network administration, and programming systems in the environment of Enterprise
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Computer Operations Management
Operational Manager: to manage the data processing, planning, scheduling, identification of situations out-of control, operational level decision making and system status reports (both periodic reports and special reports).
the person responsible for running the computer operations.
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Process In Computer Operations Management Processes Computer Operations
Management daily.
Such as: - Management activity - Development - Maintenance - Service - The Resource
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Management Activity Process the activity of management to operations
company’s computer System.
Management activity Processs
Computer Operation AssessmentComputer Operation Assessment
Computer Operations Scheduling
Computer Operation Control
Computer Operation Requirements Computer Operation Requirements
Computer Operation Evaluation
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Management Activity Process (2) Computer Operation Assessment
Operation Staff and Manager Knowing the condition of the system Reporting on the condition to
management Obtain management commitment
to Repairs
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Management Activity Process(3) Computer Operations Scheduling
Task Schedule Time Schedule Resource Schedule
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Management Activity Process (4) Computer Operation Control
review system Monitoring system performance Solving system problems
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Management Activity Process(5) Computer Operation Requirements
Received a request to change the system needs of the user / other sources
Analysis of the new request Acceptance or rejection request
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Management Activity Process(6) Computer Operation Evaluation
Ensure system performance runing with the goals set.
Compare of system performance with the achievement and goal system
Identification and reporting of reasons for the differences
Improve weakness
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Development Process Procedure or method using in the
development of computer operation systems.
For example: - Development Software Upgrade - Development Hardware/Network
Upgrade
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Development Process (2) Development Software Upgrade
Define the needs Application, database and data structure
Design Negotiation or compromise with the
management Develop and testing Integration with previous application and
testing software Install Publish of software operation instructions
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Development Process(3) Development Hardware/Network Upgrade
Define the hardware/network needs Planning hadrware / network Select the hardware / network Testing the new hardware / network Install the hardware / network Testing the all of system Publish of hardware operational Instructions
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Maintenance Process Routine maintenance of COM Validation of problems Understanding the system components than
suspect Diagnosis of suspect components to repair system components Install and Testing improvements Publish operational maintenance instructions
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Service Process Services provided process in COM Such as:
- Operation Service - Problems Service - Administration Services - Information Services - Evaluation Service
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Service Process(2) Operations Service
planning NegotiationPublish distributionMonitoring and modify
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Service Process(3) Problems Service
Analyzing Operational ProblemTo report / record the problem Understanding the consequences of
the problems Initiative to problems solvingReport the status of all of the
problems
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Service Process(4) Evaluation Service
Evaluation the situation of servicesIdentify the situation of services report the reasons for the differencesReport the status of service report a new service request
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Service Process(5) Administration Services
Financial administrationsuch as: services cost, purchase of equipment, operation cost, etc.
Staff administration such as: absent, performance, education, training, rekruitment, promotion, etc
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Service Process (6) Information Services
Receive information determine user needs provide information for user needs
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The Resources
Identification system, applications, data, personnel, supplies and financial resources
Update Resources Maintenance resources Control of resources Reporting of resources status
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TUGAS MANAJEMEN OPERATIONAL KOMPUTER
(Dalam Bentuk Powerpoint dan Laporan
Makalah)
Task Description
1. Latar Belakang2. Sistem Management Operational Komputer
PT. XXX Saat ini untuk : Operation Functions / Problem solving / Decision
Making
Judul: Sistem Manajemen Operational .....
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TUGAS MANAJEMEN OPERATIONAL
KOMPUTER
Task Description
3. Kelemahan Sistem managemen operational komputer saat ini
4. Pengembangan Sistem Management Operational Komputer yang diusulkan
5. Kesimpulan6. Daftar Pustaka