c24 dealer portal application - maxim security alarm service inc

C24 Dealer Portal Application

March 5, 2012

Administration Application • Support Tool to and control your customer’s security

systems • Three different access roles

• https://admin.c24manager.com/admin/

Admin Users-Access Roles

Access Role

Dealer

Dealer-CSR1

Dealer-CSR2

Dealer-CSR3

• Custom roles (CSR) with different mixes of permissions will be assigned to Admin App users

Permissions Dealer

CSR3 CSR2 CSR1

Users

Read User Information x x x

Edit User Information x x

Reset User Password x x

Create New Users x x

Delete User x x

Check User History x x

Open End User Portal x x

Installer Users

Read Installer Information x x x

Edit Installer Information x x

Reset Installer Password x x

Create Installer Login x x

Review Installer History x x

Admin Users

Read Admin user information x x

Edit Admin user information x

Reset Admin Password x

Create Admin Login (Same or below) x

View Admin user history x x

Permissions Dealer

CSR3 CSR2 CSR1

Sites

Read site information x x x

View Site Users x x x

Access to dashboard x x x

Edit Site Informaiton x x

Set Owner of a site x x

Create a new site from a kit x

Delete a terminated site

Run site diagnostics x x

Gateway

Read gateway information x x x

clear gateway status x x

Force gateway sync with server x x x

Reboot gateway x x x

Re-establish gateway security certificate x x

Replace a gateway x x

Rub diagnostic on gateway x x

Devices

Read Device Information x x x

View pending outgoing device data x x x

Set device status x

Add a device x

Remove a device x

Access device activity history x x x

Replace a device x x

cancel pending outgoing device data x x

Permissions Dealer

CSR3 CSR2 CSR1

Automation

Read automation information x x x

Edit automation information x x

Delete an automation x x

Schedules

Read schedule information x x x

Edit schedule information x x

Delete schedule information x x

Alerts

Read alert information x x x

Edit alert information x x

Delete alert information x x

Actions

Read action information x x x

Edit action information x x

Delete action information x x

Tabbed Interface

• Provide a wide variety of data for various

components using a tabbed interface

Administration

• Under the ‘Admin’ tab, you have the ability to Search or Add Dealer Portal

administration users

• You can also select the ‘Installers’ sub menu tab to Search or Add Installer

administrators (for installation and activation of sites)

Find User or Site

• Using the Dashboard, find a site or user

Dashboard

• If user search, dashboard will show all sites associated to the user

• If site search, dashboard will show all users associated to the site

• Selecting the ‘Username’ will take you to ‘User information’

• Selecting the ‘Site ID’ will take you to ‘Site Information’

• Selecting the ‘View’ button will take you to ‘Site Dashboard’

Site Dashboard

• Dashboard provides quick access to site information

Dashboard Action Buttons

• Reset Password – Use it when the end user forgot the password

• Sync Now – Force the gateway to communicate with the server immediately

• Reboot Gateway – Reboot the gateway device

• Run Diagnostics – Run the diagnostics tool and check the system health

• Open Portal as Site Owner – Login to the customer’s web portal as an admin

User Information

User Action Buttons

• Account Status – Allows you to lock out or inactivate a User

• History – Review all logged history of user

• Change Username – Change login username

• Reset Password – Sends email to User with link to reset their password

• Accessible Sites – Indicates the Sites the user has access to. Selecting the site will bring

up the Site Information page.

Site Information

Service

Packages

DNIS and

Account Code

Panel Version

Site Options

Site Information Options

• DNIS and Account Code – Used to identify the security panel on the site

• Panel Version – Indicates panel and module type and versions

• Site Options – Run the diagnostics tool and check the system health

– Open Portal as Site Owner • Allows you to see End User portal (except video)

– Set Owner • Change owner of the site

• Service Packages – Configures the account Service Package used and the Upgrade Group

for firmware upgrade’s of specific hardware

Gateway Site Status

Gateway Site Status Options

• Active – A site is in active running status

• Install – A site is in install mode, installer can login to this site using an installer

impersonate user login

• Suspended – Blocks logins to the gateway, the gateway checks periodically to see if

the status has been reactivated. When you change the status back to

Active, the gateway becomes active automatically

• Terminated – A site/account has been terminated. The gateway does not check its

status unless it is rebooted. Information is purged from the database.

Diagnostics

Diagnostics

• Running Diagnostics will

automatically scan all technologies

and indicate any concerns/errors

Diagnostics

• ‘Wi-Fi ‘will indicate all

wireless networks within

range of the Gateway

Diagnostics

• ‘IP Devices’ will indicate the

signal strength of cameras

and touchscreens

Diagnostics

• ‘Z-Wave’ will display the

Mesh Network topology

• Relearn Mesh will reset the

entire network, recreating a

new ‘Mesh’

• Rescan Z-Wave will search

for all connected devices

Questions?