by cecilia carrasquero what do you think is generational communication?
Post on 29-Dec-2015
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Main Points
Introduction
Generational Communication
Communicational Characteristics of Each Generation
Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace
Conclusions and Recommendations
(Wilson, 2009)
Introduction
Through History
Friction
ChangesGenerationsChallenges
Communication
Increase
(Wilson, 2009)
Introduction
Older Generation
Work hard
Believe
Better Life
New Generation
New Generation
Success
(Wilson, 2009)
Introduction
Different
Experiences
Values Priorities
Achieve success in different ways
(Shaw & Fairhurst, 2008).
Primarily refers to how people from different age groups exchange information and feedback in the workplace.
Is defined as a group of individuals born and living about the same time who keep common cultural or social
characteristics and attitudes.
Generational CommunicationDefinitions
Generation
Generational Communication
(Ford, 1999)
Generational Communication
How are generational comments received differently?
Baby boomer says to another
boomer
Baby boomer says
to a generation X
“We need to get the report done”
“This needs to be done"
(Houlihan, 2007)
Generational Communication
IssueConflicts
Traditionalist
Gen Y
Gen X
Baby Boomers
8 hours
Increase
Is linked with the differences values
rather than the difference in ages.
(Wilson, 2009)
Generational Communication
Are the generations really that different?
Influence
Similar
Time they are born / Religion
Families / Location
Teachers / Gender Events /
Personality
Individual react
Values BeliefsDifferent
Communicational Characteristics of Each Generation
Generation They were born
Traditionalist 1922 and 1945 (92-69 years old)
Baby Boomers 1946 and 1964 (68-50 years old)
Generation X 1965 and 1979 (49-35 years old)
Millennials 1980 and 2000 (34-14 years old)
Communicational Characteristics of Each Generation
Communication• Polite, methodical
professional•Messages are direct
Difficult time
Respect rules and regulations,
obey orders
Traditionalist(92-69 years old)
Hard day’s work deserves a
fair payment
Work hard (individually)
Comfortable-loyal people
(Crampton and Hodge, 2007)
Communicational Characteristics of Each Generation
Communication•Email and voicemail•Lead meeting to get
work dome
Self-Confident
Workaholics Baby Boomers
(68-50 years old)
Appreciate payment
Important- LoyalWorking relationship
Work as a part of a team
(Ferri-Reed, 2013)
Communicational Characteristics of Each Generation
Communication• Adapt quickly to change
• Make thing happen with little direction and feedback)
Special abilities, competences , skills
Confidents in themselves
Generation X(49-35 years old)
Take risks (do not expect
stability)
Very flexible and receptive to a variety
society
Excellent acceptance of
technology
Go back
(Lovern , 2001)
Communicational Characteristics of Each Generation
Communication•Constant connection
• Phone• Others device
Self-reliance
Appreciate• Flexibles schedules• Being taken in account – decision
makingMillennials
(34-14 years old)
Take risks and
responsibilities
Comfortable - work different generations
Posses Excellent technological
knowledge
Balance life
(Martin, 2005)
Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and
Millennials in the Workplace
DiscrepanciesExperiences
Generations
Values
Styles
Beliefs
(Ferri-Reed, 2013)
Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and
Millennials in the Workplace
Challenges
Traditionalist Younger generation
Do things by creative ideas
• Leadership authority• Own Thoughts• Experiences
(Ferri-Reed, 2013)
Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and
Millennials in the Workplace
Baby boomers
Younger generation
Take the control and ascend quickly
Feel disrespectful
Generation XIssue appear
Insist that their way is the only right way
(Ferri-Reed, 2013)
Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and
Millennials in the Workplace
Millennial
Older generation
• Confront•They think technology
is more effective and efficient
Issue appear
(Ferri-Reed, 2013)
Conclusions and Recommendations
Companies and leaders can develop some effective strategies
General team meetings. Problem-solving task teams. Social media. Mentoring.
References
Dixon, G., Mercado, A., & Knowles, B. (2013). Followers and generations in the workplace. Engineering Management Journal, 25.4, 62-72. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/1503771905?
accountid=28644
D’Netto, B. (2012). Generation Y: human resource management implications. Journal of Business and Policy Research. Retrieved from http://www.wbiconpro.com/452-Brian.pdf
Ford, S. (1999). Communications across generations. CPA Consultant, 13.5, 5-6. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/194693308? accountid=28644
Murphy, M. M. (2011). Exploring generational differences among millennials, gen Xers, and baby boomers: work values, manager behavior expectations, and the impact of manager behaviors on work engagement. Retrieved from ProQuest LLC.
Now , do you know in which generation you are?
Thank You
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