business communication
Post on 15-Jul-2015
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Types of Routine
Announcements,
AND
There are Six main Categories
o Informative Messages
o Granting Requests for Information
and Action
o Granting Claims and Requests for
Adjustments
o Providing Recommendations and
References
o Announcing Good News
Sending
InformativeMessages
• Remainder Notices• Organizational changes• Upcoming Events• Changing Polices• Customers Shipping Polices• Company Developments etc
• State the Purpose & briefly mention the nature of the information
• Provide Necessary Details• End with a Courtesy Note
Most Informative Communication are Neutral
e.g
Departmental Meeting Announcements and
Remainder Notices etc
Some Informative Messages Require Additional Care
e.gPolicy Statements andProcedural Changes
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