Types of Routine

Announcements,

AND

There are Six main Categories

o Informative Messages

o Granting Requests for Information

and Action

o Granting Claims and Requests for

Adjustments

o Providing Recommendations and

References

o Announcing Good News

Sending

InformativeMessages

• Remainder Notices• Organizational changes• Upcoming Events• Changing Polices• Customers Shipping Polices• Company Developments etc

• State the Purpose & briefly mention the nature of the information

• Provide Necessary Details• End with a Courtesy Note

Most Informative Communication are Neutral

e.g

Departmental Meeting Announcements and

Remainder Notices etc

Some Informative Messages Require Additional Care

e.gPolicy Statements andProcedural Changes