business administration session 3

Administration Business ProfessionalLevel 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 6 sessions

Absences

Questions?

Learning outcomes – Week 3 LO 1: Take part in an icebreaker LO 2: Discuss homework LO 3: Prioritise tasks LO 4: Identify different types of documents LO 5: Create 2 business documents LO 6: State why templates are used for some documents LO 7: List things you need to do in order to dress

appropriately for the business administration role LO 9: Discuss homework requirementsDuring the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy

Ice breaker…..You will be given an A4 sheet of paper

You need to proof read the document and correct any errors.

You have 5 minutes to complete this task.

We will discuss the answers as a group

Home workYou needed to….. Research (or ask around) about what

administrative/reception staff would generally wear to work. Write some information down about what you could do to dress appropriately

How did you get on?

Activity 1 – Prioritising tasksComplete the worksheet by putting the activities in order of priority.

Make sure you read the scenario information as this is key to putting them in the right order.

Activity 2 – Different types of documents Work in small group to discuss and make a

list of different documents in the business environment

Be willing to explain any types of documents that people are unsure of

ACTIVITY 3

Use the case study worksheet… TASK 2

Over the next 2 sessions you are going to create 3 different business documents – Remember to proof read and spell check

The worksheet has the information you need, use this to plan, draft and organise each business document

15 MINS

ACTIVITY 4 - TemplatesGroups

Discuss why templates are used for some documents

Summarise an answer so that you can share with rest of the group

Complete Page 8 & 9 of workbook

Activity 5 – Business Dress

List things you need to do in order to dress appropriately for the business administration role

Think of the specific things you could do – Not just what you would wear

For example; Ensure hair is clean, neat and tidy

Workbook You should be able to complete the first

unit and also Pg 19 – Orange unit

HOMEWORKConfidentiality – Page 10

Use the questions below to help you complete Page 10In business administration…..1. What kinds of information should be kept

confidential? Try to list 10 things2. How would you keep it confidential?3. Why is it important to keep things

confidential?Think about the different roles in administration – What type of information might you come across?

Learning outcomes – Week 3Did you………?

LO 1: Take part in an icebreaker LO 2: Discuss homework & Feedback LO 3: Prioritise tasks LO 4: Identify different types of documents LO 5: Create 2 business documents LO 6: State why templates are used for some

documents LO 7: List things you need to do in order to dress

appropriately for the business administration role LO 9: Discuss homework requirements

Next week…..

You will be;

Making and Receiving telephone calls