broadband internet

Broadband Internet Packages for Online Arts Organisation

Dun Laoghaire, Dublin 18, Ireland

Broadband Providers in Dublin 18

Broadband Household Statistics

Irish Broadband V European Standards

• 62% of all private households in Ireland had a computer

connected to the Internet in 2008 compared with only 5% in 1998 and 57% in 2007.

• The Netherlands, at 86%, had the highest reported rate of household Internet access in the EU 27 in 2008.

• Ireland, at 62%, was ranked tenth in the EU in 2008.

• The EU 27 average was 60% of households.

• CSO Statistics have shown that in 2009 84% of Companies are using high speed internet connections

• Latest information society statistics show that 95% of all enterprises had a computer connected to the internet, with high-speed DSL broadband used by 45% of enterprises, compared with 41% per cent in 2008.

Business Location

What Kind of Business??

• Online Arts Organisation in Dublin 18, set up from a

home Office.

• Requires a Small Business Broadband Package with a reliable customer service without an expensive price-tag

• Internet uses include general web browsing, Downloading documents, File Management, Internet Banking

What is required from the broadband Package for my Small Business?

• Fast Connection• Quick Download Speed• Wireless Modem• Combined Broadband and Phone Package• Good Customer Service and Reliability

3 Major Players in Broadband in South Dublin

Eircom

BT

Irish Broadband

Broadband Package Price

Phone Line Rental Total package Price+Line Rental

€0.00

€20.00

€40.00

€60.00

€80.00

€100.00

€120.00

€140.00

€160.00

€180.00

€200.00

Eircom Business Packages

Business PlusBusiness EnhancedBusiness Advanced

*Prices Correct from Jan 2010

Additional Eircom Business Packages• Eircom 1MB Business Lite

Speed: 1Mb download/128Kb uploadContention: 48 : 1Download Cap: 10GBPrice: €20.65 per month (exc.VAT)

• Eircom Business Lite PlusSpeed: 3Mb download/384Kb uploadContention: 48 : 1Download Cap: 30GBPrice: €24.79 per month (exc VAT)

• Eircom Business 1Mb Business Time(20 hours of broadband a month)Speed: 1Mb download/128Kb uploadContention: 48 : 1Download Cap: UnlimitedPrice: €16.52 per month (exc.VAT)

Eircom Business StarterSpeed: 7.6 Mb download/672Kb uploadContention: 48 : 1Download Cap: UnlimitedPrice: €40 per month (ex VAT)

Eircom Pro & ConsPros

1. Business Deals including €100 free advertising with Google when you sign up

2. Free Norton Security for the first 3 Months3. MAX Speed @ 12Mbps+ (Only due to Eircom owning all Residence

Line Connections)

Cons

4. Line Rental Not included5. Eircom own all phone line connections in every residence & restrict

other companies making prices much cheaper. Eircom has to therefore be more expensive than other Service poviders.

6. Not great History of Customer Service & Reliability.(Customer Phone Line)

7. Some Hidden Costs. Attractive Intro offer that then increases.

Dependability

BT Broadband Business Package

 UP To 1Mbps Broadband

Up to 7.6 Mbps Broadband

Up to 24 Mbps Broadband

Price €20 Per Month €40 Per Month €40 Per Month

Recommended Use Email Web AccessOnline Software and File Mangement

Router/Hub Free Modem and option to upgrade to wireless Modem

Wireless Modem Included

Wireless Modem Included

Static IP Free Free Free

Connection Fee Free Free Free

Usage Allowence 10GB Per Month Unlimited Unlimited

*Prices Correct from Jan 2010

BT Pros and Cons

Pros

• No Static IP or Connection Charges• Unlimited usage allowance on 2 out of the 3 main business packages• Wireless Modem Included

Cons

• Customer Care line based in India, resulting in communication barriers

between consumers and Company

Breeze 4MB Breeze 6MB Breeze 6MB Plus

Breeze 6MB Pro

€0.00

€50.00

€100.00

€150.00

€200.00

€250.00

€300.00

Irish Broadband Business Package

Broadband Package PricePhone Line RentalTotal of Package price & Line Rental

*Prices Correct from Jan 2010

Irish Broadband Pros and Cons

Pros

• No Phone Line Rental needed• Flat Rate Monthly Fee, No Hidden Charges

Cons

• Expensive Rates: €250 for a max Speed of 6Mbps with Breeze 6mb Pro• Minimum Subscription of 12months

Eircom Broadband, Customer Service

“In just over one month my one year contract with Eircom Broadband will be

up and I would like to cancel at that point. I have looked everywhere for a

clear procedure to go about doing this but there is none!! I have emailed

eircomnetcontracts@eircom.net giving my one months's notice - no response, I

have emailed broadband.support@eircom.net who just said to ring 1800 503

303. I rang 1800 503 303 and they said I am ringing too early and just wait

until 10 days before the cutoff date and ring back then.”

DouglasMan, Boards.ie

Opinions and Complaints

BT Broadband

“I’ve been with BT for 18 months… about a month ago they increased myspeed and lifted the cap. I’d never gone over the cap anyway so it wasn’t anyreal bonus. The speed increase was though. Three days ago BT Ireland decided to restrict my broadband speed to 10k persecond citing their ‘Fair Usage’ policy. There was no warning, no call, noemail.. They use outsourced Indian support which having used this before I have tosay…it really stinks to high heaven…If you are thinking of broadband and are anovice then remember this… as you’ll find yourself saying ’sorry can you repeatthat ” incessantly during a support call….the support person is ONLY interestedin getting you off the phone and chalking up another resolved issue (wheterits resolved or not)…”

Mickelodian, Mulley.net

Irish Broadband

“I contacted them by email to set me up an email account with them so I could

use Outlook. From start to finish this took 20 days.”

Niall T, AskaboutMoney.com

“Irish Broadband is simply useless. Their support team are so condescending,

unhelpful, rude and painfully ignorant its not funny, even Eircom’s support is

better than Irish Broadband’s and that’s saying something.”

WindyBee, Boards.ie

Decision

• Irelands 2nd largest broadband provider• Includes Internet Starter Pack when purchasing Business

Package• In many areas, 3Mbps customers can avail of up to 24Mbps at

no extra charge• No Connection Fee

• Unlimited Usage Allowance

References

Irish Broadband and Internet Statitics

http://www.desktopstudio.ie/statistics.php

CSO Statistics

http://www.cso.ie/newsevents/pr_informationsociety2007.htm

Comparision Website

www.getbroadband.ie

Braodband Map Viewer

http://mapviewer.broadband.gov.ie/

http://www.mulley.net/2006/02/09/broadband-choices-in-ireland/