be a "go to": 10 steps to building personal credibility

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Be a “Go To”10 Steps to Building Personal Credibility

Presented for

AZ School Personnel Administrators Association

October 28, 2009

Marnie E. Greenwww.managementeducationgroup.com

© Management Education Group, Inc.

Our Changing Role: Headlines

• “HR Pros See Need for Change” Workforce, January 2009

• “HR Departments Begin to Reinvent Themselves” IPMA News, June 2000

• “A Rapid Transformation from Staff Services to Internal Consultations”

Public Personnel Management, Spring 2008

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I need to make a high quality hire.

Here’s a list of bodies.

What the customer really wants

What the customer hears from HR

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I want to dismiss this employee.

Well, we can’t do that yet because. . .

What the customer really wants

What the customer hears from HR

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I want to reward this great employee.

Our pay schedule only allows. . .

What the customer really wants

What the customer hears from HR

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I have an employee that needs X training.

We don’t have

enough people/money to offer that.

What the customer really wants

What the customer hears from HR

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I’d like to do X, Y, and Z.

The rules say. . .

What the customer really wants

What the customer hears from HR

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Traditional, Orderly HR

implementget the job donedo things right

School or Department

either likes or dislikes the

solution

School or Department has an HR “problem”

HR responds to the problem as

efficiently as possible

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Chaotic, Modern HR

HR???

innovatesdriven by mission

does the right things

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Another Model to Consider

Strategic Planning Process

Action Planning

ResultsImplementation of the Plan

Opportunities

Successes

Problems

Crises

PROACTIVE REACTIVE

HR’s Response

Call HR!!

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Key Questions for Human Resources

How do we get them to come to us

BEFORE they have a problem?

How do we get them to trust us?

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Credibility and Visibility

The Key to the Human

Resource Professional’s

Success

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Great Resource for HR Professionals

The following tips were adapted from

“Organizational Consulting”

by Alan Weiss.

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Show Up

Meet people face to face. Speak out at meetings. Go to them.

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Make Intelligent Noise

Do your homework. Know your stuff.Build your vocabulary.

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Blow Your Own Horn

Contribute to the District newsletter. Serve as leader of a district-wide team. Don’t say how

good you are. Prove it!

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Create Your Own Pedigree

Focus on your own performance and don’t worry about the shortcomings of others. Do

you best!

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Can the Honorifics

The more noise you make about yourself, the less substance others perceive.

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Eschew the Fads

Make your contribution “real.”

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Learn the Issue

Look at issues from your customer’s point of view, rather than from your own. What’s it

like to be them?

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Catch a Wave

Look for trends or initiatives that you can be a part of.

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Act Dispassionately

Avoid becoming the “poster child” for one side of a polarizing issue.

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What are some of the issues that you are passionate about

that if left unchecked could get you in “trouble”?

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Provide Proactive Value

Take steps to meet other’s needs without being asked. Reach out and offer.

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Professional and Personal Credibility

• Show up

• Make intelligent noise

• Blow your own horn

• Create your own pedigree

• Can the honorifics

• Eschew the fads

• Learn the issue

• Catch the wave

• Act dispassionately

• Provide proactive value

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Action Planning

List two action steps you can take to become a more credible human resources

professional.

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Thank you for your time!

Marnie E. GreenManagement Education Group, Inc.