asheesh mehra, infosys & mark leigh, hudson - journey to bpo

The Multiplier Effect:O th J t BPO 3 0On the Journey to BPO 3.0

Asheesh Mehra AVP & Head of BPO APAC Sales InfosysAsheesh Mehra, AVP & Head of BPO APAC Sales, InfosysMark Leigh, CFO, Hudson Australia & New Zealand

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

2

BPO grows up: Past

BPOBPO 1.01.0(1996-2005)(1996-2005)

BPO a tool to...

RunTh B ito... The Business

Bydelivering... Lower Costs

Price model FTEs

Tool set • Six Sigma• Lean

Delivery Hub

IT integration Sil d

3

IT integration Siloed

BPO grows up: Present

BPOBPO 1.01.0(2000-2005)

BPO 2.0BPO 2.0(2005-2010)(2000-2005) (2005-2010)

BPO a tool to...

RunThe Business

GrowThe Business

Bydelivering...

Lower Costs

• Better Customer Experience

• Improved Cashflow

Price model FTEs Transactions

Tool set • Six Sigma • Re-engineeringTool set • Six Sigma• Lean

• Re-engineering• Technology Tools

Delivery Hub Spokes

IT i t ti Sil d C t d

4

IT integration Siloed Connected

What’s next?

5

BPO grows up: Future

BPOBPO 1.01.0(2000-2005)

BPO 2.0BPO 2.0(2005-2010)

BPO 3.0BPO 3.0(2010+)(2000-2005) (2005-2010) (2010+)

BPO a tool to...

RunThe Business

GrowThe Business

Transform The Business

Bydelivering... Lower Costs

• Better Customer Experience

• Improved Cashflow

• Faster Time to Market• New Revenue

Opportunities• Reduced RiskCashflow • Reduced Risk

Price model FTEs Transactions Business OutcomesTool set • Six Sigma • Re-engineering • Domain Expertise

• Solutionsg• Lean

g g• Technology Tools • Solutions

• BenchmarkingDelivery Hub Spokes EdgeIT integration Sil d C t d I t t d

6

IT integration Siloed Connected Integrated

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

7

GFC also changed market expectations…

• Take my costs out faster• Take my costs out faster..• Give me better agility to

cope with fast changing business cycles...

• I need your model to be more flexible

8

more flexible...

Beyond optimisation: the Multiplier Effect

1 x 1 = 3?Process Industry-Process

Excellencedust y

Specific Solutions

End-to-EndBusiness O tEnd-to-End

PlatformsOutcomes

(not Op Metrics)

9

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

10

Backgroundde

r Infosys ent

Hudson on HR

e P

rovi

d Infosys

The

Clie Hudson

Australia& NZ he

Sol

utio HR

Business PlatformTh & NZ Th Platform

11

Why Hudson got started

Choosing aThe challenge

Choosing a partner and a solutiong a solution

TheThe business

casecase

12

Things to consider

13

Questions?

14

Thank You

“The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.”

“© 2010 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”