The Multiplier Effect:O th J t BPO 3 0On the Journey to BPO 3.0

Asheesh Mehra AVP & Head of BPO APAC Sales InfosysAsheesh Mehra, AVP & Head of BPO APAC Sales, InfosysMark Leigh, CFO, Hudson Australia & New Zealand

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

2

BPO grows up: Past

BPOBPO 1.01.0(1996-2005)(1996-2005)

BPO a tool to...

RunTh B ito... The Business

Bydelivering... Lower Costs

Price model FTEs

Tool set • Six Sigma• Lean

Delivery Hub

IT integration Sil d

3

IT integration Siloed

BPO grows up: Present

BPOBPO 1.01.0(2000-2005)

BPO 2.0BPO 2.0(2005-2010)(2000-2005) (2005-2010)

BPO a tool to...

RunThe Business

GrowThe Business

Bydelivering...

Lower Costs

• Better Customer Experience

• Improved Cashflow

Price model FTEs Transactions

Tool set • Six Sigma • Re-engineeringTool set • Six Sigma• Lean

• Re-engineering• Technology Tools

Delivery Hub Spokes

IT i t ti Sil d C t d

4

IT integration Siloed Connected

What’s next?

5

BPO grows up: Future

BPOBPO 1.01.0(2000-2005)

BPO 2.0BPO 2.0(2005-2010)

BPO 3.0BPO 3.0(2010+)(2000-2005) (2005-2010) (2010+)

BPO a tool to...

RunThe Business

GrowThe Business

Transform The Business

Bydelivering... Lower Costs

• Better Customer Experience

• Improved Cashflow

• Faster Time to Market• New Revenue

Opportunities• Reduced RiskCashflow • Reduced Risk

Price model FTEs Transactions Business OutcomesTool set • Six Sigma • Re-engineering • Domain Expertise

• Solutionsg• Lean

g g• Technology Tools • Solutions

• BenchmarkingDelivery Hub Spokes EdgeIT integration Sil d C t d I t t d

6

IT integration Siloed Connected Integrated

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

7

GFC also changed market expectations…

• Take my costs out faster• Take my costs out faster..• Give me better agility to

cope with fast changing business cycles...

• I need your model to be more flexible

8

more flexible...

Beyond optimisation: the Multiplier Effect

1 x 1 = 3?Process Industry-Process

Excellencedust y

Specific Solutions

End-to-EndBusiness O tEnd-to-End

PlatformsOutcomes

(not Op Metrics)

9

Agenda

BPO Grows Up:BPO Grows Up: Past, Present and Future

The Multiplier Effect:Next Generation BPONext Generation BPO

Getting Started on the Journey:Getting Started on the Journey:The Hudson Experience

10

Backgroundde

r Infosys ent

Hudson on HR

e P

rovi

d Infosys

The

Clie Hudson

Australia& NZ he

Sol

utio HR

Business PlatformTh & NZ Th Platform

11

Why Hudson got started

Choosing aThe challenge

Choosing a partner and a solutiong a solution

TheThe business

casecase

12

Things to consider

13

Questions?

14

Thank You

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