advanced level itil 2011 master itil managing across the ... · pdf filelifecycle modules...
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Lifecycle Modules Capability Modules
Service Stategy
ITIL® 2011 Foundation Certificate
Service Transition
Service Offerings & Agreements Service Design
Planning, Protection & Optimisation
Release, Control & Validation Service Operation
Operational Support & Analysis
Foundation
Level
Inte
rme
dia
te L
eve
l
Managing Across the Lifecycle
Continual Service Improvement
ITIL® 2011 Expert
ITIL® 2011 Master
Advanced
Level
4 P
min. 22 Punkte
5 P
3 P
3 P
3 P 4 P
3 P
3 P 4 P
4 P
2 P
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