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Lifecycle Modules Capability Modules

Service Stategy

ITIL® 2011 Foundation Certificate

Service Transition

Service Offerings & Agreements Service Design

Planning, Protection & Optimisation

Release, Control & Validation Service Operation

Operational Support & Analysis

Foundation

Level

Inte

rme

dia

te L

eve

Managing Across the Lifecycle

Continual Service Improvement

ITIL® 2011 Expert

ITIL® 2011 Master

Advanced

Level

4 P

min. 22 Punkte

5 P

3 P

3 P 4 P

3 P

3 P 4 P

4 P

2 P

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