8 ways to deal with negative social media
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Social Media Social Networks
laurelpapworth.com
8 Steps to Managing Negative Comments
in Online Communities
Social Media
1Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Laurel Papworth
•slides at http://slideshare.net/silkcharm•delicious http://delicious.com/lpapworth/sep2010 •blog at http://laurelpapworth.com •email laurel@laurelpapworth.com•phone +61 (0)432 684992•Twitter @SilkCharm•iTunes Social Media Business podcast
reference
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Social Media Social Networks
laurelpapworth.com
http://laurelpapworth.com/courses
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Social Media Social Networks
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Social Media Social Networks
laurelpapworth.com
Yammer -an Internal Facebook
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Social Media Social Networks
laurelpapworth.com
Define badges with graphics and descriptions
Configure rules and weights for scoring
Manually assign badges or allow users to earn by actions
Track progress, show awarded badges, and show leaders
View recognition events in stream
Select inputs from SharePoint or external systems
Run administrative reports on users and earned badges
Badging & Recognition Features
Newsgator
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Social Media Social Networks
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Social Media Social Networks
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Social Media Social Networks
laurelpapworth.com
My last 24 hours
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http://qantaspilots.com.au/11Friday, 11 November 2011
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Barrage of tweets from social media consultant
with Police
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Social Media Social Networks
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Flickr: Sokabs
Ignore
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Ararat Rural City Council - Official
site
https://www.facebook.com/
groups/238483536657/
Ignore a 15 comment discussion on WINTV on staff leaving July 1 2011
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Social Media Social Networks
laurelpapworth.com
Flickr: Sokabs
17Friday, 11 November 2011
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Social Media Social Networks
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Sue
Flickr: ArtySmokes
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Social Media Social Networks
laurelpapworth.com
Flickr:Sokabs
A former 2Clix senior employee of eight years said in July 2008 that 2Clix
Australia's decision to liquidate was precipitated by the negative press resulting
from its failed lawsuit against Whirlpool.
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Social Media Social Networks
laurelpapworth.com
Wired.com
23Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Wired.com
23Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Deflect
mi9.com
24Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Deflect
OOH!Look! Shiny
mi9.com
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Social Media Social Networks
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Conversation Diary - bury the posts
Competitions and Polls
25Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Conversation Diary - bury the posts
Competitions and Polls
25Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Conversation Diary - bury the posts
Competitions and Polls
Phone Hacking vs Riots
25Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Remove, Ban
26Friday, 11 November 2011
Social Media Social Networks
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Remove PostsBan Commenters
27Friday, 11 November 2011
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Educate
CampusAccess.com
28Friday, 11 November 2011
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Educate the issue, not the person
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Social Media Social Networks
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Confess, Promise
32Friday, 11 November 2011
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$1.6 million down. Full Transparency. Brand Love = Priceless
33Friday, 11 November 2011
Social Media Social Networks
laurelpapworth.com
Fight, Stand up
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laurelpapworth.com
Video
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Own it, Wear it.
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