8 ways to deal with negative social media
TRANSCRIPT
Social Media Social Networks
laurelpapworth.com
8 Steps to Managing Negative Comments
in Online Communities
Social Media
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Social Media Social Networks
laurelpapworth.com
Laurel Papworth
•slides at http://slideshare.net/silkcharm•delicious http://delicious.com/lpapworth/sep2010 •blog at http://laurelpapworth.com •email [email protected]•phone +61 (0)432 684992•Twitter @SilkCharm•iTunes Social Media Business podcast
reference
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http://laurelpapworth.com/courses
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Yammer -an Internal Facebook
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Define badges with graphics and descriptions
Configure rules and weights for scoring
Manually assign badges or allow users to earn by actions
Track progress, show awarded badges, and show leaders
View recognition events in stream
Select inputs from SharePoint or external systems
Run administrative reports on users and earned badges
Badging & Recognition Features
Newsgator
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My last 24 hours
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http://qantaspilots.com.au/11Friday, 11 November 2011
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Barrage of tweets from social media consultant
with Police
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Flickr: Sokabs
Ignore
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Ararat Rural City Council - Official
site
https://www.facebook.com/
groups/238483536657/
Ignore a 15 comment discussion on WINTV on staff leaving July 1 2011
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Flickr: Sokabs
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Sue
Flickr: ArtySmokes
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Flickr:Sokabs
A former 2Clix senior employee of eight years said in July 2008 that 2Clix
Australia's decision to liquidate was precipitated by the negative press resulting
from its failed lawsuit against Whirlpool.
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Wired.com
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Wired.com
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Deflect
mi9.com
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Deflect
OOH!Look! Shiny
mi9.com
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Conversation Diary - bury the posts
Competitions and Polls
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Social Media Social Networks
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Conversation Diary - bury the posts
Competitions and Polls
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Social Media Social Networks
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Conversation Diary - bury the posts
Competitions and Polls
Phone Hacking vs Riots
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Remove, Ban
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Remove PostsBan Commenters
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Educate
CampusAccess.com
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Educate the issue, not the person
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Confess, Promise
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$1.6 million down. Full Transparency. Brand Love = Priceless
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Fight, Stand up
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Video
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Own it, Wear it.
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