2014 hawaii digital governemtn summit : department of health and ehawaii.gov

ALOHAALOHA2014 Hawaii Digital Government Summit

Dr. Alvin Onaka

State Registrar of Vital Statistics

Department of Health

Russell Castagnaro

General Manager/ President

eHawaii.gov / Hawaii Information Consortium,

LLC

Successful Care and Leveraging of your portal..

but first what is the portal again?

PREQUEL PREQUEL

1997:1997:National Survey identifies Hawaii as 49th in nation!

EARLY PROGRESSEARLY PROGRESS

1999:1999:

RFP issuedSelf-funding mechanism for services

20002000RFP Awarded to HIC

5 Partners8 applications

20032003Hawaii awarded 3rd place in Digital States Survey

21 Partners

96 Applications

20112011

20132013

20142014

EXTENSION OF AGENCIESEXTENSION OF AGENCIES

Press Releases Awards

Mail

Industry meetings / conferences

County

Permitting

Information Access

OutreachCustomer Service

39+ Partners

Division/Branches

Reporting

Application Processing

Back-Office Solutions

Departments

100+ Services

Judiciary

Payment processing

Mobile

State

Federal

Phone

Email Chat

HAWAII INFORMATION CONSORTIUM, LLCHAWAII INFORMATION CONSORTIUM, LLC

32

Est. 1999

HIC CONT.HIC CONT.

Awarded second RFP in 2008Statewide SPO ContractAlso on the Vendor ListPartners jump straight to SOW phaseGoverned by Access Hawaii CommitteeAll government operating in Hawaii canleverage our contract

HIC IS SELF-FUNDEDHIC IS SELF-FUNDEDTypically no charge for developmentSmall transaction fee

Processing (CC / ACH)Portal Fee

Time & materialsHosting

BONUS!BONUS!

Self funding allows us to go above &

beyond, adding on free services:

Public Search

Mobile Apps

SUPPORTING THE ENTIRE LIFECYCLE SUPPORTING THE ENTIRE LIFECYCLE

RequirementsDevelopmentTestingHostingMaintenance

HIC DELIVERSHIC DELIVERS

Innovation & Award Winning Services

Best of the Web 2014Hawaii Compliance ExpressDCCA Mobile Business ExpresseBench Warrants

Improved Efficiency at Low Cost

Electronic Death RegistrationStatewide Camping SystemElectronic Marriage/Civil Union System

PORTAL SITE AWARDSPORTAL SITE AWARDS

TOP 10 APPLICATIONSTOP 10 APPLICATIONS

WHY IT WORKSWHY IT WORKSPartnership with aligned goals

Your mission is our mission

AdoptionEfficiencyJob SatisfactionCustomer ServiceReturn on Investment

SAVINGSSAVINGSSelf funded projects for the state and county resulted

in over 23,000 hours of HIC labor.

That is about

$3,000,000 $3,000,000 in services that partners received at no cost.

AVOIDED COSTS -- AVOIDED COSTS -- $5 MILLION$5 MILLION

Time saved from data entryPrintingPostage and handlingPaper

AWARD WINNING AWARD WINNING

PUBLIC SERVINGPUBLIC SERVING

COST EFFECTIVECOST EFFECTIVE

APPLICATIONS APPLICATIONS

Transactions Service Transactions Service

874,424 13,738

496,855 12,633

383,460 9,098

349,892 9,097

291,771 8,571

206,368 8,124

83,569 6,198

80,670 5,532

eFile Tax Returns Conveyance Document

Searches

Modernized eFile Tax Returns Hawaii Real Property Tax

Payments

DOTAX eFile Hawaii Motor Vehicle

Renewals

eFile Tax eCheck Payments Hawaii Compliance Express

Renewals

Conveyance Documents

Recorded

Hawaii Business Wizard

Filings

Driver Records Online Hunting Licenses

HCJDC eCrim Searches Wedding Permits

Annual Business Report Teacher License Renewals

51,003 5,307

38,045 5,119

33,529 4,925

24,904 4,133

24,722 4,045

23,038 3,694

21,750 3,558

20,105 3,159

Filings

PVL License Renewals Bulk Tax Returns

eTraffic Payments Hawaii County Camping

Permits

eFile Tax Credit Card

Payments

Hawaii Water Bill Payments

Marriage License Payments Controlled Substance

Registration Renewals

Criminal History Record

Purchases

Modernized eFiling

Payments

Unemployment Insurance

Payments

Kauai Real Property Tax

Payments

Vital Records Ordered Vessel Registration

Warrants Served Hawaii Compliance Express

19,618 2,797

18,402 2,715

16,044 2,280

15,631 2,270

14,530

Applications

State Parks Camping

Reservations

Conveyance Recordings

Hawaii Business Expert

Filings

Marriage Performer License

Registration

Maui Motor Vehicle Renewals Charity Annual Registration

Fees

Business Document

Purchases

Kauai Motor Vehicle

Renewals

Insurance License Renewals

WHAT WE'RE DOING TODAYWHAT WE'RE DOING TODAY

MY.HAWAII.GOVMY.HAWAII.GOV

11 NEW APPLICATIONS 11 NEW APPLICATIONS 4 ADDITIONAL WEBSITES 4 ADDITIONAL WEBSITES

1 NEW MOBILE APP 1 NEW MOBILE APP 17 MAJOR UPGRADES17 MAJOR UPGRADES

NEW STATE WEBSITE TEMPLATE NEW STATE WEBSITE TEMPLATE

COMING SOONCOMING SOONVital records (DOH)Notification Center (All)Medical Marijuana Registry (DOH)Initial Licensing (DCCA)Solicitor Registrations (AG)Youth Build Site (C&C HNL)

CUSTOMER SERVICECUSTOMER SERVICEWe handled over 46,000 requests at NO COST to our partners.

TESTIMONIALSTESTIMONIALS

Professional and Vocational Licensing Division

"eHawaii.gov has been responding to hundreds of online chats regarding inquiries for the PVLD. We appreciate the enthusiasm andselfless support of the eHawaii.gov staff and the Customer Service department in attempting to field and respond to queries from theconsuming public on behalf of the PVLD. Kudos to eHawaii.gov!!!"

Hawaii Criminal Justice Data Center

"The Hawaii Criminal Justice Data Center has worked with the Hawaii Information Consortium (HIC) on several projects withvarying scopes. HIC has proven to be a competent partner that often brings new and innovative ideas to the table."

Attorney General's Office

"The Department of Health, Office of Health Status Monitoring’s partnership with the Hawaii Information Consortium(eHawaii.gov) has spanned 10 years. eHawaii.gov has been a great, responsive partner in the development and implementation ofour various online services, the most notable has been the death and marriage/civil union registration systems, both of which wonnational digital awards."

Attorney General's Office

"HIC and their project managers...have helped us achieve our vision of making government data open and accessible to the public."

Business Registration Division, Department of Commerce & Consumer Affairs

"HIC has worked with BREG DCCA for years to help us provide one of the most innovative, online State business registries in thecountry."

Hawaii State Judiciary

"Working with HIC gives credibility to the Judicial Performance Program. The results are undisputed..."

Department of Land & Natural Resources

"HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectivelychanged the way we do business."

Hawaii State Judiciary

"The HIC staff assigned to work with us on the eBench Warrant project were always helpful, professional and very supportive."

State Procurement Office

"Highly professional and upbeat, HIC clearly takes pride in providing exceptional customer service."

MAHALO!MAHALO!

Hawaii's Internet Portal Provider for the last 15 years

BIRTHBIRTH

ONLINE ORDERINGONLINE ORDERING2002 DOH and

DEATH..DEATH..

MATRIMONYMATRIMONY

VITAL RECORDSVITAL RECORDS

2013 - BPR

2014 - Development

2015 - Public Release