2014 hawaii digital governemtn summit : department of health and ehawaii.gov
TRANSCRIPT
ALOHAALOHA2014 Hawaii Digital Government Summit
Dr. Alvin Onaka
State Registrar of Vital Statistics
Department of Health
Russell Castagnaro
General Manager/ President
eHawaii.gov / Hawaii Information Consortium,
LLC
Successful Care and Leveraging of your portal..
but first what is the portal again?
PREQUEL PREQUEL
1997:1997:National Survey identifies Hawaii as 49th in nation!
EARLY PROGRESSEARLY PROGRESS
1999:1999:
RFP issuedSelf-funding mechanism for services
20002000RFP Awarded to HIC
5 Partners8 applications
20032003Hawaii awarded 3rd place in Digital States Survey
21 Partners
96 Applications
20112011
20132013
20142014
EXTENSION OF AGENCIESEXTENSION OF AGENCIES
Press Releases Awards
Industry meetings / conferences
County
Permitting
Information Access
OutreachCustomer Service
39+ Partners
Division/Branches
Reporting
Application Processing
Back-Office Solutions
Departments
100+ Services
Judiciary
Payment processing
Mobile
State
Federal
Phone
Email Chat
HAWAII INFORMATION CONSORTIUM, LLCHAWAII INFORMATION CONSORTIUM, LLC
32
Est. 1999
HIC CONT.HIC CONT.
Awarded second RFP in 2008Statewide SPO ContractAlso on the Vendor ListPartners jump straight to SOW phaseGoverned by Access Hawaii CommitteeAll government operating in Hawaii canleverage our contract
HIC IS SELF-FUNDEDHIC IS SELF-FUNDEDTypically no charge for developmentSmall transaction fee
Processing (CC / ACH)Portal Fee
Time & materialsHosting
BONUS!BONUS!
Self funding allows us to go above &
beyond, adding on free services:
Public Search
Mobile Apps
SUPPORTING THE ENTIRE LIFECYCLE SUPPORTING THE ENTIRE LIFECYCLE
RequirementsDevelopmentTestingHostingMaintenance
HIC DELIVERSHIC DELIVERS
Innovation & Award Winning Services
Best of the Web 2014Hawaii Compliance ExpressDCCA Mobile Business ExpresseBench Warrants
Improved Efficiency at Low Cost
Electronic Death RegistrationStatewide Camping SystemElectronic Marriage/Civil Union System
PORTAL SITE AWARDSPORTAL SITE AWARDS
TOP 10 APPLICATIONSTOP 10 APPLICATIONS
WHY IT WORKSWHY IT WORKSPartnership with aligned goals
Your mission is our mission
AdoptionEfficiencyJob SatisfactionCustomer ServiceReturn on Investment
SAVINGSSAVINGSSelf funded projects for the state and county resulted
in over 23,000 hours of HIC labor.
That is about
$3,000,000 $3,000,000 in services that partners received at no cost.
AVOIDED COSTS -- AVOIDED COSTS -- $5 MILLION$5 MILLION
Time saved from data entryPrintingPostage and handlingPaper
AWARD WINNING AWARD WINNING
PUBLIC SERVINGPUBLIC SERVING
COST EFFECTIVECOST EFFECTIVE
APPLICATIONS APPLICATIONS
Transactions Service Transactions Service
874,424 13,738
496,855 12,633
383,460 9,098
349,892 9,097
291,771 8,571
206,368 8,124
83,569 6,198
80,670 5,532
eFile Tax Returns Conveyance Document
Searches
Modernized eFile Tax Returns Hawaii Real Property Tax
Payments
DOTAX eFile Hawaii Motor Vehicle
Renewals
eFile Tax eCheck Payments Hawaii Compliance Express
Renewals
Conveyance Documents
Recorded
Hawaii Business Wizard
Filings
Driver Records Online Hunting Licenses
HCJDC eCrim Searches Wedding Permits
Annual Business Report Teacher License Renewals
51,003 5,307
38,045 5,119
33,529 4,925
24,904 4,133
24,722 4,045
23,038 3,694
21,750 3,558
20,105 3,159
Filings
PVL License Renewals Bulk Tax Returns
eTraffic Payments Hawaii County Camping
Permits
eFile Tax Credit Card
Payments
Hawaii Water Bill Payments
Marriage License Payments Controlled Substance
Registration Renewals
Criminal History Record
Purchases
Modernized eFiling
Payments
Unemployment Insurance
Payments
Kauai Real Property Tax
Payments
Vital Records Ordered Vessel Registration
Warrants Served Hawaii Compliance Express
19,618 2,797
18,402 2,715
16,044 2,280
15,631 2,270
14,530
Applications
State Parks Camping
Reservations
Conveyance Recordings
Hawaii Business Expert
Filings
Marriage Performer License
Registration
Maui Motor Vehicle Renewals Charity Annual Registration
Fees
Business Document
Purchases
Kauai Motor Vehicle
Renewals
Insurance License Renewals
WHAT WE'RE DOING TODAYWHAT WE'RE DOING TODAY
MY.HAWAII.GOVMY.HAWAII.GOV
11 NEW APPLICATIONS 11 NEW APPLICATIONS 4 ADDITIONAL WEBSITES 4 ADDITIONAL WEBSITES
1 NEW MOBILE APP 1 NEW MOBILE APP 17 MAJOR UPGRADES17 MAJOR UPGRADES
NEW STATE WEBSITE TEMPLATE NEW STATE WEBSITE TEMPLATE
COMING SOONCOMING SOONVital records (DOH)Notification Center (All)Medical Marijuana Registry (DOH)Initial Licensing (DCCA)Solicitor Registrations (AG)Youth Build Site (C&C HNL)
CUSTOMER SERVICECUSTOMER SERVICEWe handled over 46,000 requests at NO COST to our partners.
TESTIMONIALSTESTIMONIALS
Professional and Vocational Licensing Division
"eHawaii.gov has been responding to hundreds of online chats regarding inquiries for the PVLD. We appreciate the enthusiasm andselfless support of the eHawaii.gov staff and the Customer Service department in attempting to field and respond to queries from theconsuming public on behalf of the PVLD. Kudos to eHawaii.gov!!!"
Hawaii Criminal Justice Data Center
"The Hawaii Criminal Justice Data Center has worked with the Hawaii Information Consortium (HIC) on several projects withvarying scopes. HIC has proven to be a competent partner that often brings new and innovative ideas to the table."
Attorney General's Office
"The Department of Health, Office of Health Status Monitoring’s partnership with the Hawaii Information Consortium(eHawaii.gov) has spanned 10 years. eHawaii.gov has been a great, responsive partner in the development and implementation ofour various online services, the most notable has been the death and marriage/civil union registration systems, both of which wonnational digital awards."
Attorney General's Office
"HIC and their project managers...have helped us achieve our vision of making government data open and accessible to the public."
Business Registration Division, Department of Commerce & Consumer Affairs
"HIC has worked with BREG DCCA for years to help us provide one of the most innovative, online State business registries in thecountry."
Hawaii State Judiciary
"Working with HIC gives credibility to the Judicial Performance Program. The results are undisputed..."
Department of Land & Natural Resources
"HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectivelychanged the way we do business."
Hawaii State Judiciary
"The HIC staff assigned to work with us on the eBench Warrant project were always helpful, professional and very supportive."
State Procurement Office
"Highly professional and upbeat, HIC clearly takes pride in providing exceptional customer service."
MAHALO!MAHALO!
Hawaii's Internet Portal Provider for the last 15 years
BIRTHBIRTH
ONLINE ORDERINGONLINE ORDERING2002 DOH and
DEATH..DEATH..
MATRIMONYMATRIMONY
VITAL RECORDSVITAL RECORDS
2013 - BPR
2014 - Development
2015 - Public Release