2000 award winner united states chamber of commerce

2000 Award Winner2000 Award Winner

United States Chamber of Commerce

Mission StatementMission Statement

TGI Direct is a marketing support TGI Direct is a marketing support company. We are the extension of company. We are the extension of our client’s marketing efforts, our client’s marketing efforts, helping them to achieve greater helping them to achieve greater results. Through their success, we results. Through their success, we will increase the prosperity of the will increase the prosperity of the company, associates and the company, associates and the communities where we live.communities where we live.

Guiding PrincipalsGuiding Principals

Full service marketing supportFull service marketing support Long term partnershipsLong term partnerships Our associates are our greatest Our associates are our greatest

assetasset ISO 9002 guided companyISO 9002 guided company Create direct marketing successCreate direct marketing success

Quality Control ProgramQuality Control Program

ISO 9002 guidedISO 9002 guided– Continuous improvementContinuous improvement– Reduction of variationReduction of variation– Reduction of wasteReduction of waste– Training to documented work Training to documented work

instructioninstruction– Improved customer satisfactionImproved customer satisfaction

TGI Support Service ModelTGI Support Service ModelConcept / Creative AssistanceConcept / Creative Assistance

List DevelopmentList Development

Response CaptureResponse Capture

Response AnalysisResponse Analysis

Order PlacementOrder Placement

Pick Pick – Pack Pack – Ship Ship

Response AnalysisResponse Analysis

Communication OutputCommunication Output

Normal Mail Normal Mail Fax Blast / E-Mail / Out CallFax Blast / E-Mail / Out Call

Integrated ServicesIntegrated Services

Lead Lead ManagementManagement

PersonalizationPersonalization Mailing ServicesMailing Services Information Information

ManagementManagement Creative GraphicsCreative Graphics Print and BinderyPrint and Bindery

List ServicesList Services Web InterfaceWeb Interface Data EntryData Entry FulfillmentFulfillment Tele-servicesTele-services Facilities Facilities

ManagementManagement

Lead ManagementLead Management

Consolidate and Consolidate and organize leadsorganize leads

Build/customize Build/customize databasesdatabases

Lead qualificationLead qualification Response analysisResponse analysis Territory Territory

managementmanagement

Timely responseTimely response– Literature fulfillmentLiterature fulfillment– E-mailE-mail– Broadcast faxBroadcast fax– TeleservicesTeleservices– MailMail

Custom reportingCustom reporting– Advertising analysisAdvertising analysis– Management Management

reportsreports

PersonalizationPersonalization

Laser printLaser print Ink jetInk jet Personalized digital printPersonalized digital print

Mailing ServicesMailing Services

Ink jettingInk jetting– ColorColor– High qualityHigh quality– ImagingImaging

Machine insertingMachine inserting MatchingMatching TabbingTabbing

LabelingLabeling– CheshireCheshire– Piggy BackPiggy Back

Information ManagementInformation Management

CASSCASS NCOANCOA Database Database

ManagementManagement Customized Customized

ReportingReporting

Web InterfaceWeb Interface Custom Custom

ProgrammingProgramming Electronic Data Electronic Data

InterfaceInterface List ManagementList Management

Creative GraphicsCreative Graphics

Mac and PC platformMac and PC platform Package graphicsPackage graphics Design and illustrationDesign and illustration Conceptual designConceptual design

Print and BinderyPrint and Bindery

Pre-pressPre-press Print 1-4 colorPrint 1-4 color Print on demandPrint on demand FinishingFinishing

List ServicesList Services

List developmentList development ProfilingProfiling Strategic list procurementStrategic list procurement

Web InterfaceWeb Interface

Customized programsCustomized programs Direct linksDirect links Download ordersDownload orders Site managementSite management Customized connectivityCustomized connectivity ConsultingConsulting

Data EntryData Entry

Volume key and verifyVolume key and verify– TicketsTickets– SurveysSurveys– Bounce back cardsBounce back cards– Tax returnsTax returns– Insurance dataInsurance data– Medical recordsMedical records

FulfillmentFulfillment

Inventory Inventory ManagementManagement

Premium itemsPremium items Kit assemblyKit assembly Customer serviceCustomer service Retail accountingRetail accounting

Electronic interfaceElectronic interface– Order entryOrder entry– ShippingShipping

Custom packagingCustom packaging Custom reportingCustom reporting ShippingShipping

– DomesticDomestic– InternationalInternational

Tele-ServicesTele-Services

Outbound Outbound Inbound 24/7Inbound 24/7 SurveysSurveys Lead qualificationLead qualification

Facilities ManagementFacilities Management

On site managementOn site management– Copy centerCopy center– Mail facilitiesMail facilities– Record retentionRecord retention– Warranty partsWarranty parts– GM RaceshopGM Raceshop

What this means to youWhat this means to you

Total program managementTotal program management TurnkeyTurnkey Complete marketing successComplete marketing success Measurable resultsMeasurable results Increased revenue and return on Increased revenue and return on

investmentinvestment

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