10 ways to make your customers fall in love with your business

To Make Your Customers

WAYS

Your Business

Fall In Love With 10

81% of customersare more likely to give a company repeated business after a good service experience

1. Give awesome customer service

source: http://blog.kissmetrics.com/happy-campers/

2. Look sharp

of purchase decisions are influenced by visual factors

More than 90%

make judgments about a company’s credibility based

on its web design

75% of users

source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/

3. Create valuable content, frequently

5X more website traffic comes to businesses that blog

20 times per monththan those that blog fewer than 4X times

per month

source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/

Under promise, Over deliver

say they deliver "superior"customer service

80% of companies

think these same companies

deliver "superior" service

8% of people4.

source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/

but only

5. Ask for feedback and listen

For every 1 complaint you get there are 26 unhappy customers who have remained silent

source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/

Be consistent Measuring satisfaction on customer journeys is 30 % more predictive of

overall customer satisfaction than measuring happiness for each individual

interaction

6.

Source: mckinsey.com

7. Be available

who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner

55% of customers

source: http://www.desk.com/customer-service/facts

http://www.desk.com/customer-service/facts

Be socially responsible

said that they expect to increase the amount of goods and services they buy from socially-responsible companies

30%

8.

Treatment of employees

is the biggest factor (45%) when people decide how responsible a company is

source: goodmustgrow.com

9. Reward loyal customers

Members of a loyalty program are 70% more likely to recommend a product, service or brand

source: snipp.com

Care for your employees10.

If you take care of your employees, your employees will take care of your customers

source: 24slides

Meet us at

24slides.com

Like what you see?