1 “the lebanese e-government experience” dr. raymond khoury technical cooperation unit director...
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““The Lebanese E-Government Experience”The Lebanese E-Government Experience”
Dr. Raymond KhouryDr. Raymond KhouryTechnical Cooperation Unit DirectorTechnical Cooperation Unit Director
Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR), Lebanon, Lebanon
““E-Government Applications and their benefits to the citizens” ConferenceE-Government Applications and their benefits to the citizens” ConferenceSheraton CorSheraton Coral Beach Hotel, Beirut, Lebanonal Beach Hotel, Beirut, Lebanon
23 – 24 April 200223 – 24 April 2002
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E-Government enablers
What has been achieved towards an E-government status?
The road ahead
Evolution of Lebanese E-Government projects
The Lebanese E-Government Strategy
Implementation roll-out scenarios
Presentation OutlinePresentation Outline
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E-Government EnablersE-Government Enablers
Hard Infrastructure
Soft Infrastructure
Policies and Procedures
Telecommunications
Computer Networks
System Applications
Institutionalizing Reforms
ICT Laws and Regulations
ICT Policy and Standards Human Resources
Capacity Building Plans
An E-Society
E-GovernmentE-Government
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INSTITUTIONAL REFORMSINSTITUTIONAL REFORMS
ICT
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E-Government Enablers E-Government Enablers (continued)(continued)
NETWORK INFRASTRUCTURENETWORK INFRASTRUCTURE
HARDWARE / OPERATING SYSTEMHARDWARE / OPERATING SYSTEM
HORIZONTALHORIZONTALAPPLICATIONSAPPLICATIONS
VERTICALVERTICALAPPLICATIONSAPPLICATIONS
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What has been achieved …What has been achieved …Hard InfrastructureHard Infrastructure
TelecommunicationsTelecommunications Modern cabling infrastructure throughout countryModern cabling infrastructure throughout country
Voice and ISDN services in placeVoice and ISDN services in place
Hundreds of servers (200+ from OMSAR projects) Hundreds of servers (200+ from OMSAR projects) and Thousands of computers and peripherals have and Thousands of computers and peripherals have been deployed (3000+ PCs from OMSAR alone).been deployed (3000+ PCs from OMSAR alone).
Phase I of OGERO national MAN infrastructure being Phase I of OGERO national MAN infrastructure being tested; Phase II and III already scopedtested; Phase II and III already scoped
Cellular operators ready to offer GPRSCellular operators ready to offer GPRS
Computer NetworksComputer Networks Most ministries and agencies have a Local Area Most ministries and agencies have a Local Area Network in place using latest standards and protocols Network in place using latest standards and protocols
Government approved plans for privatizing MPT to Government approved plans for privatizing MPT to create Liban Telecomcreate Liban Telecom
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Hard InfrastructureHard Infrastructure
System ApplicationsSystem Applications A number of vertical applications have been deployed A number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)
Multitude of General Security applications developedMultitude of General Security applications developed
Some horizontal (cross agency) applications have Some horizontal (cross agency) applications have been developed (Information offices, been developed (Information offices, Budget System, Budget System, ..etc.). Others in the works include HR database for ..etc.). Others in the works include HR database for the civil service, personnel and financial systems for the civil service, personnel and financial systems for agencies, ..etc.agencies, ..etc.
Other vertical applications under development includeOther vertical applications under development includeCOOP medical benefits and compensation system, COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, andNSSF systems, Commercial Registration system, andInsurance Control Commission system.Insurance Control Commission system.
NAJM 2 customs system expansion to cover all ports NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.
What has been achieved …What has been achieved …
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Policies and ProceduresPolicies and Procedures
Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system
Work on simplification of all government proceduresWork on simplification of all government procedures
Modernization of national tax systemModernization of national tax system
Work on new organizational structure of a number ofWork on new organizational structure of a number ofministries and autonomous agenciesministries and autonomous agencies
What has been achieved …What has been achieved …
New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees
Digital Signature law under review by special parliament Digital Signature law under review by special parliament committee and near enactment.committee and near enactment.
ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999
Work underway for drafting certificate authentication, Work underway for drafting certificate authentication, privacy protection and other ICT lawsprivacy protection and other ICT laws
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Policies and ProceduresPolicies and Procedures
ICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999
Ministerial ICT committee appointed by Prime Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships
Standards guidelines for ICT projects in the public Standards guidelines for ICT projects in the public sector under preparationsector under preparation
What has been achieved …What has been achieved …
Work underway to produce a national ICT business Work underway to produce a national ICT business plan in addition to an e-government strategy documentplan in addition to an e-government strategy document
Soft InfrastructureSoft Infrastructure
Human resourcesHuman resources Good number of civil servants trained on ICT products Good number of civil servants trained on ICT products (OMSAR has trained in access of 2500)(OMSAR has trained in access of 2500)
A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through on administration of ICT solutions (some 150+ through OMSAR projects)OMSAR projects)
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Soft InfrastructureSoft Infrastructure
Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.
Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.
ICT events are also being attended on a constant basis ICT events are also being attended on a constant basis by key government staff to stay current with global by key government staff to stay current with global ICT developments.ICT developments.
Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under review. at large currently under review.
The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.
An E-SocietyAn E-Society ICT awareness campaigns by the government are being ICT awareness campaigns by the government are being prepared as well as prepared as well as Multi-purpose community telecenters..
Private sector ICT awareness through radio and TV Private sector ICT awareness through radio and TV talk shows and organizing successful conference and talk shows and organizing successful conference and exhibitions such as Termium.exhibitions such as Termium.
What has been achieved …What has been achieved …
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The road ahead …The road ahead …
1.1. Current ICT achievements are mainly the result of grants and loans Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs from international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided with pre-defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government.in-kind. A number of ICT projects fully funded by government.
2.2. A “situation” map on all e-government related achievements in the A “situation” map on all e-government related achievements in the government is being formulated government is being formulated (The National Government Map)(The National Government Map)
3.3. All government services forms and their procedures involving All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented ministries and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E-– the foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – forms and procedures has been developed – informs.gov.lbinforms.gov.lb..
4.4. With 2 & 3, a Government of Lebanon E-government Strategy and With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan is being formulated to be presented to senior implementation plan is being formulated to be presented to senior officials as well as to IFOs to secure new funds to complete the officials as well as to IFOs to secure new funds to complete the implementation. Strategy and plan to cover local, national and implementation. Strategy and plan to cover local, national and international e-government requirements.international e-government requirements.
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The road ahead …The road ahead …
5.5. Initial implementation focus will be on revenue generating / cost Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e-reducing applications such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues shouldshould be be earmarked for an e-government fund.earmarked for an e-government fund.
6.6. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.
7.7. Work is to continue on gradually building the optimal ICT cadre in the Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration government to be able to handle ICT usage and administration requirements. requirements.
8.8. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.
9.9. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be key.key.
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Evolution of Lebanese E-Government ProjectsEvolution of Lebanese E-Government Projects
Donor-Guided Projects1994-00 Base
Beneficiary-Oriented Projects1998-04BackOffice
Citizen-Oriented Projects2002+FrontOffice
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyStrategic Objectives:Strategic Objectives:
1.1. Dissemination of all public sector information that a citizen is entitled to Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through various communication channels – the Internet, via hotlines, through government service centers, etc. through government service centers, etc.
2.2. Fulfillment of all public sector services for citizens online through any Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical government office or through the Internet regardless of the geographical location of this office or the residence of the citizen.location of this office or the residence of the citizen.
3.3. Reduction to a minimum the information and supporting documents Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required.same information is to be required.
4.4. Provision of a single point of notification for a citizen to use in informing Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information. the government of any change in personal or business information.
5.5. Realization of all government procurement processes online based on a Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for harmonized commercial coding schema to become a lead example for electronic commerce on the national level.electronic commerce on the national level.
6.6. Attainment of all intra-government information exchanges and Attainment of all intra-government information exchanges and communiqués online.communiqués online.
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyKey Elements:Key Elements:
1.1. Capacity building and training for civil servants and society at large to Capacity building and training for civil servants and society at large to utilize and benefit from e-government offerings.utilize and benefit from e-government offerings.
2.2. Unification of data sources interconnected over a secure national and Unification of data sources interconnected over a secure national and global state-of-the-art communications infrastructure.global state-of-the-art communications infrastructure.
3.3. Setting standards for e-government applications covering effective Setting standards for e-government applications covering effective information dissemination and online services to the citizens as well as information dissemination and online services to the citizens as well as internal government applications for the civil servants.internal government applications for the civil servants.
4.4. Realization of a modern and durable e-government operations and Realization of a modern and durable e-government operations and management structure on a national and international basis.management structure on a national and international basis.
5.5. Enacting and institutionalizing an effective legal and regulatory Enacting and institutionalizing an effective legal and regulatory framework in support of all e-government applications.framework in support of all e-government applications.
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyWork in Progress:Work in Progress:
1.1. Preparation of a high level plan with estimated costs for E-Government Preparation of a high level plan with estimated costs for E-Government roll-out over a period of 5 to 7 years.roll-out over a period of 5 to 7 years.
2.2. Formalization of a criteria for success based on associated risks for Formalization of a criteria for success based on associated risks for each planned E-Government project implementation.each planned E-Government project implementation.
3.3. Identification and discussions with potential partners and funding Identification and discussions with potential partners and funding sources for the fulfillment of the Lebanese E-Government program.sources for the fulfillment of the Lebanese E-Government program.
4.4. Collaborative discussions with the national private sector, academia Collaborative discussions with the national private sector, academia and NGOs to constantly enhance the E-Government program.and NGOs to constantly enhance the E-Government program.
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Implementation roll-out scenariosImplementation roll-out scenarios
Situation ISituation I Situation IISituation II Situation IIISituation III
- Sending inquiries- Sending inquiries
Email / Web Email / Web PresencePresence
- Transfer of files- Transfer of files
- Access to info- Access to info
- Pull / Push tech- Pull / Push tech
One WayOne WayCommunicationCommunication
- Announcements- Announcements
- Workflow-enabled- Workflow-enabled
Online Online ProcessingProcessing
Two WayTwo WayCommunicationCommunication
- Real-time filing- Real-time filing
- Live transactions- Live transactions
- Q&A and chat- Q&A and chat
- Specialized DSS- Specialized DSS
Electronic Electronic CommunitiesCommunities
Multi-directionalMulti-directionalCommunicationCommunication
- One-stop-shops / Portals- One-stop-shops / Portals
- E-procurement / Mktplaces- E-procurement / Mktplaces
- E-Commerce- E-Commerce
- HRMS, Financial Services- HRMS, Financial Services
- Intra-government DSS- Intra-government DSS
Ministry, Agency orMinistry, Agency orEmbassy specificEmbassy specific
Government-wideGovernment-wide
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Multi-purposeMulti-purpose C Community Telecenterommunity TelecenterFloor PlanFloor Plan
Bath Room
Bath Room
Kitchen
Community Function Hall
InformationOffice
InternetAccessRoom
Training Room
Server /SwitchRoom
5 00
01
200
3 80
02
500
2 50
0
5 00
05
000
5 00
0
15 0
00
3 5003 0003 500
10 000
2 200 3 600 2 200
8 000 2 000
10 000
2 50
02
500
2 50
02
500
5 00
05
000
5 00
0
15 0
00
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PUBLICAGENCIES
WaterAuthorities
Sports CityAgency
LebaneseUniversity
NationalMusic
Institute
Regie
Administra
tion
Railways andPublicTransportationAuthority
NationalInstitute for
Bank DepositInsurance
Port ofBeirut
AgriculturalScientific
Research Authority
Cooperative ofGovernmentEmployees
ExecutiveCouncilfor MajorProjects
Council for
Execution of
Major Projects
for the City of
Beirut
PublicHospitalsManagementAgency
OGERO
Exhibition ofPresident
RachidKarame
Central Fundfor Social
Affairs
PublicAgency ofHousing
NationalEmploymen
t Agency
NationalSocial
SecurityFund
Agency for theEstablishmentandManagement ofIndustrial Zones
Internal Fund
for Technical
and Vocational
Education
Oil Refineriesat Tripoli and
Zahrani
SmallMunicipalities
Large
Municipalities
Controlled by the
Court of Audit
Beirut
MUNICIPALITIES
Central Fund ofthe Displaced
People
Council ofDevelopment
andReconstruction
CentralBank
SPECIAL PURPOSEAGENCIES
Agency for theOrganization of
South-WestSuburb of Beirut
City(Elissar)
Public Agencyfor
EncouragingInvestment
NationalArchivingAgency
National Councilfor Scientific
Research
The HigherCommission
forRelief
Council of theSouth
The NationalThe NationalGovernmentGovernmentMapMap
Ministry ofInterior
andMunicipalities
Ministry of ForeignAffairs andImmigrants
Ministry ofNationalDefense
Ministry ofTelecommunications
Ministry ofInformation
Ministry ofIndustry
Ministry ofFinance +
National Lottery
Ministry ofCulture
Ministryof Labor
Ministry of
Social Affairs
Ministry of Youth and Sports
Ministry ofPublic Works
andTransportation
Ministryof
Justice
Ministry ofPublic Health
Ministry ofEnergy and
Water
Ministry ofAgricultrure
Ministry of Economyand Trade
Ministry ofEnvironment
CIVIL SERVICEMINISTRIES
Ministry of Nationaland
Higher Education
Ministry ofDisplaced
Ministry ofTourism
Ministry Of National
DefenseCENTRAL
Presidency ofthe Council of
Ministers
CentralDisciplinary
Board
CivilServiceBoard
CentralInspection
Commission Court ofAccounts
ConstitutionalAssembly
Presidencyof the
Republic
ReligiousJudiciary
OMSAR
TheParliament
BODIES
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Principle Pillars of the Lebanese e-government…
Digital Nerve System
National ID Smart Cards
DataCenter
DataCenter
DataCenter
Data Centers
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