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LEBANESE UNIVERSITYFaculty of Tourism and Hospitality ManagementTRAINING REPORTByAHMAD BILAL AMMAR

Department: Travel &TourismYear: 2013Semester: 2nd

Supervised byDr. ZeinaMakkiBeirut, Lebanon2012-2013

Ministry of TourismBeirut, Hamra StreetTel: 01-340940Email: www.lebanon tourism.gov.lbwww.mot.gov.lbDuration of the training: Aug 1, 2013 till Aug 31, 2013Supervision: Dr. Ghada SalemThe minister: Fadi Abboud2Acknowledgment

I would like to acknowledge the Lebanese university faculty of hospitality management and travel and tourism for all its efforts to afford the best conditions for the students by setting up the finest programs and specially the summer training program.

Also I would like to appreciate the dean of the faculty of hospitality management and travel and tourism prof. Fahd Naser for his great vision and decisions. Also I would like to express my sincere thankfulness for Dr. Amal Al kourdi for her performance in managing the department, and Dr. Zeina Makki for her control and supervision.Im thankful to have my training in the ministry of tourism which gave me the chance to experience the field of tourism closely. So I have a desire to thank the director general of the ministry of tourism Mrs. Nada Sardouk and special acknowledgments for Dr. Ghada Salem for teaching and sharing her precious knowledge with me.Abstract

This training report discusses how my internship at the ministry of tourism was. It talks about the historical background of the ministry and about the important function of this public organization and the classification of its departments and sections which shows it professional figures.On the one hand, it represents the job list of the department I used to work in especially for the section of FNB and for the section of hotels and tourist residence. On the other hand, the report mentions the duties and tasks that I used to handle during my internship. In this internships report you will find my evaluation regarding the work and the organization. Also you will find my opinion concerning the ways to improve the summers training program.The report could not be professional report without analysis and comparison that spots the light on the strengths, weaknesses, opportunities and threats. And that particularly what you will see in this report, in addition to a numbers of beneficial suggestions to conquer threats and assists with opportunities to reach future goals.This report takes into consideration the importance of the quality management and what is the ways to improve and develop it, with opening the space to a little discussion and recommendations.

Introduction

The ministry of tourism is the governmental organization that involves in all tourism activities and tourism dimensions without aiming to achieve profits or attains private benefits. It is the governmental organization that has the maximum authority to make decisions belongs to tourism.The ministry of tourism is the most organization involved in setting up the development plan for enhance and improve the tourism In Lebanon, and to overcome crisis by applying the most significant policies. There are many responsibilities and obligations for the ministry of tourism which takes place under many definite laws and regulations.The vital function of the ministry proceeds to give it the full authority to make decisions and drive the tourism sector in the road it sees effective. Thus, from this point of view I would like to spot the light on many different issues related to the ministry and to my summer training program showing the value and the benefits that I acquired after one month Historical background

The Lebanon Tourism Service was originally created in the 1930s, within the Ministry of National Economy. Its main role was a monitoring and supervision of the industry.In 1948, the Commissariat Gnral du Tourisme, de lEstivage et de lHivernage (or CGT) was established to undertake the following tasks:To inform ministerial departments about tourism sector needs and to assist with decision-makingTo promote Lebanon overseasTo monitor private tourism enterprises and professions.Through the 1960s, CGT played a significant role in promoting Lebanese tourism. Major tourism projects were carried out, and Lebanese attractions were promoted especially in the neighboring countries, which were the largest tourist market for Lebanon.In 1959, CGT was transferred and annexed to the Ministry of Information, which became the Ministry of Information, Orientation, and Tourism. However, its role declined with the creation in 1962 of the Conseil National du Tourisme, a private association charged with conducting all tasks related to tourism promotion and investment.The growth of tourism on a global scale led to the creation of the Lebanon Ministry of Tourism in 1966 (law no.21/66, issued on March 29, 1966). The Ministry of Tourism was composed of the Direction Gnrale des Affaires Touristiques. Decree no.7142, issued on April 20, 1967, defined the specific tasks that fell under the separate responsibility of the National Tourism Council, including overseas promotion and execution of tourism projects. However, this decree was repealed by Decree no.2829, issued on October 10, 1992, which nullified the tasks entrusted to the National Tourism Council and transferred them to the Ministry of Tourism.The Direction Gnrale des Antiquits, which was once part of the Ministry of Education and Fine Arts, was attached to the Ministry of Tourism when it was established in 1966. In 1992, it was re-annexed to the Ministry of Culture and Higher Education. However, a department charged with developing tourism at archaeological and historical sites was also created within the Ministry of Tourism.Organizational charts

Figure 1This hierarchy shows the classification of departments and the allocation of them inside the ministry of tourism. Figure 2 This figure shows the allocation of sections within the department of tourism supply inside the ministry of tourism.Job lists

During my training program in the ministry of tourism I used to work in two separate sections which are food and beverage section and hotels section within the tourism equipment department. There is a list of duties I had to be responsible of:Food and Beverage section is the division that concern about restaurants, snacks, sweet and tea shops, cafs, tea lounges, pubs, amusement centers, bars, night clubs and it gives the investors the license or the certificate to establish such organizations based on specific qualification and conditions. Investors should submit their documents to the registry office at the ministry of tourism, and they should complete a sheet of approval for the first period.The registry office sends the documents to the responsible section.

Duties belong to the section of food and beverage:Check investors documents if it is all meet the requirementslook for unacceptable documentsreview investments proceduresSend inspectors to make inspectionMake standards classification for restaurants, cafs, bars, etcMake reports about restaurants situationGive advices and instructionsAssist with BUREAU VERITAS Study the approval Request for the first period and for the final licensing Send letters for investors to submit their missing documents Take serious and significant decisions Hotels and tourist residence section is the division that concern about hotels, furnished apartments, seaside, reception centers, dance halls, etc

Duties belong to Hotels and tourist residence section:Check investors documents if it is all meet the requirementslook for unacceptable documentsreview investments proceduresSend inspectors to make inspectionMake standards classification for hotels, furnished apartments, seaside, etcMake reports about restaurants situationGive advices and instructionsAssist with BUREAU VERITAS Study the approval Request for the first period and for the final licensing Send letters for investors to submit their missing documents Take serious and significant decisions.Job breakdowns

The training at the ministry of tourism in the section of food and beverage allowed me to develop several personal skills and it builds new special experience to me.During this period I have learned the following:

How to read architecture maps How to read official documentsHow to analyze and examine investors documents How to prepare reportsHow to use the laws in the proper wayHow to look in the procedure of establishing touristic enterpriseHow to evaluate enterprises using classification criteriaHow to go in inspection How to record the daily mailHow to prepare and send lettersHow to handle problemsI learned general knowledge I learned the classifications criteria to all touristic enterprisesI learned ethics, values, and principlesIn addition to all these activities, I joined my supervisor at the office in building and taking decisions, and day after day, I became dependable and useful and qualified to work alone. This characteristic helps me to improve my skills, and it expends the responsibility and maturity in me.It is important to know at this point the classification process that takes place when someone wants to establish a tourism company (restaurants, snacks, sweet and tea shops, cafs, tea lounges, pubs, amusement centers, bars, night clubs, hotels, furnished apartments, seaside, reception centers, dance halls).This process happened between three parties which are the company, the ministry of tourism and BUREAU VERITAS.

Evaluation of the training

After one month training and hard working at the ministry of tourism, I can say that the training was successful by far. During this period, I learned too much valuable knowledge. I made mistakes but I learned how to avoid falling again in those mistakes, and that is a good point.I used to feel like Im home and thats because of the team spirits and the good environment which is vital to accomplish work.My coworkers old experience in the field of tourism helps me to create great image about the past, the present, and about the expected future of tourism in Lebanon. In addition, they supported me by the tools I needed to construct my self-experience.On the other hand, my fresh knowledge in the tourism sector and my computer skills was helpful, and unique. The department of tourism equipment in the ministry of tourism especially my coworkers used me several times to propose suggestions about many topics.How the training can be improved?

In my opinion, the way to improve the training could be by:Emphasize on the student desires and needsGive the student enough time for the trainingPre preparation for the summer training programGive the student enough time to work in each departmentThe university should offer more facilities for the studentProvide the trainee with certificate after allThe strengths:

The ministry of tourism has many strength points which are:The importance of this governmental organization on the tourism sector and on the economy at the same time gives it high ranking. Thus, it has the power of word on the other organizations.It has an powerful and unique form like; the admission division systemIts capability and competency to promote and develop the Lebanese tourism sectorPowerful leadershipgood planning for the futureSWOT Analysis

The weaknesses:

The ministry of tourism has many weakness points which are:The shortage in the professional human resource The large number of un useful and disqualified employeesThe absence of technical resource and technological equipmentNo training and orientation sessions for the employees The dramatic scale of employees not attending their jobsDiacritics The slowly movement of transactions and work phasesThe routine workThe lack of fresh graduated students who has fresh knowledge and ideasthe weak relations between governmental organizationinsufficient funds No accurate information and statistics The opportunities:

The ministry of tourism has several opportunities to enhance its position if it sticks to a multiple requirements and guide line The opportunity to rise above again and make the tourism sector shining identical to the 90thThe opportunity to promote sustainable tourismThe opportunity to be the organization number one in Lebanon concerning tourismThe opportunity to improve the tourism incomeThe opportunity to recover the economic growth The threats:

There are many threats facing the tourism sector in Lebanon and the ministry of tourism at the same time. It characterizes by the following:The terrorism threats the tourism sector and reduce the tourist arrival numbers, and it also affect the ministrys workspaceThe unbalanced political situation affect the ministry in a dramatic wayThe entrances of privet organizations which is trying to take the ministrys placeSuggestions and solutions to resolve the weaknesses and threats

Based on the above threats and weaknesses that the ministry of tourism facing, I would like to recommend a number of suggestions and solutions to resolve the current situation, and to overcome errors and mistakes.Equipped the ministry with the needed equipmentMake monthly evaluation reports considering the performance of the ministry and the employees statusConduct periodically orientations and training programs for the employees Support the ministry with the needed fundsStop disposing the ministrys resourcesMake best and optimum use of ministrys resources Isolate the ministry from inefficient and unrelated political decisions Improve services quality and quantity by applying the most modern technique used in the European ministriesHire fresh graduated students and recruit them in the positions that needs their knowledge and skillsFill job vacancies by professionalsSuggestions

Suggestions and solutions to benefit from strength and opportunities

Based on the above strengths and opportunities that the ministry of tourism characterized by, I would like to recommend a number of suggestions and advices in order to achieves a better level of stabilitySet up plans and strategies to be done by a reliable teamConsider the expected future crises and set up precautions Create new lows or edit some of it to fits the presents needs Use a good management to defeat problems Quality of management and ways to improve it

I agree that the ministrys management is qualified, skilled and expert. It is responsible of several duties and obligations. It is the management that concerns about quantity and quality at the same time.There are many departments in the ministry of tourism (see figure 1). All these departments are linked to the director general and the minister.On the one hand, the departments directors have the skills and the knowhow, and they have the ability to recognize how to take primary decisions. On the other hand, the director general who in charge and responsible of all the departments and sections in the organization is wise and intelligent, and I can say that based on the achievements it made.The strongest management appears during the crises, and this management is working hardly to prove itself.I see this management will be in a good grade if it continues in this way, but I recommend improving its work by using the most modern methods and techniques.Discussion & recommendation

Finally, as we discussed before that the ministry of tourism has many important roles and a very unique position in the field of tourism, so it worth to be supported by all what it needs, and it must be protected and promoted to maintain its vital tasks.I recommend the ministry of tourism to stick to the rules; lows and regulations, and afford facilities for those who want to invest in the tourism sector in order to increase the investments and the growth of the Lebanese economy.My personal recommendation for the Lebanese university faculty of hospitality and management and travel and tourism is to advice their students to visit the ministry and get to know it and recognize how much it is beneficial to go in a training program at the ministry of tourism. References

http://www.mot.gov.lbhttp://www.bureauveritas.comTel: 01-340940/1/2/3/4 ext. 313Law no.21/66, issued on March 29, 1966Decree no.7142, issued on April 20, 1967Decree no.2829, issued on October 10, 1992

Abstract

This training report discusses how my internship at the ministry of tourism was. It talks about the historical background of the ministry and about the important function of this public organization and the classification of its departments and sections which shows it professional figures.On the one hand, it represents the job list of the department I used to work in especially for the section of FNB and for the section of hotels and tourist residence. On the other hand, the report mentions the duties and tasks that I used to handle during my internship. In this internships report you will find my evaluation regarding the work and the organization. Also you will find my opinion concerning the ways to improve the summers training program.The report could not be professional report without analysis and comparison that spots the light on the strengths, weaknesses, opportunities and threats. And that particularly what you will see in this report, in addition to a numbers of beneficial suggestions to conquer threats and assists with opportunities to reach future goals.This report takes into consideration the importance of the quality management and what are the ways to improve and develop it, with opening the space to a little discussion and recommendations.Thank you for your listeningTable of Contents

Acknowledgment3Abstract4I.Introduction61. Historical background82. Organizational charts9II.Job lists10III.Job breakdowns12IV. Evaluation of the training14V.How the training can be improved?14VI. SWOT Analysis151. The strengths152. The weaknesses:153. The opportunities:154. The threats:16VII. Suggestions161. Suggestions and solutions to resolve the weaknesses and threats162.Suggestions and solutions to benefit from strength and opportunities17VIII. Quality of management and ways to improve it17IX. Discussion & recommendation18Abstract19