2001 prentice hall, inc. all rights reserved. wk6-7: globalization outline 12.1introduction...

2001 Prentice Hall, Inc. All rights reserved.

Wk6-7: Globalization

Outline12.1 Introduction12.2 Regulating the Internet on an International Level

12.2.1 Accounting for Legal and Cultural Differences12.2.2 International Internet Regulations

12.3 Creating an e-Business with International Capabilities12.3.1 Choosing an International Market12.3.2 Obtaining a Local Internet Address12.3.3 Internationalization and Localization12.3.4 Partnering and Hiring12.3.5 Payment Systems12.3.6 Distribution12.3.7 Legal and Taxation Systems12.3.8 Promotions

12.4 Canada12.5 Mexico, Central and South America12.6 Europe

2001 Prentice Hall, Inc. All rights reserved.

Chapter 12, Globalization

Outline12.7 Africa12.8 Middle East12.9 Asia12.10 Australia12.11 Future of Global e-Business

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12.1 Introduction

• Faster international communication speeds• Unprecedented ability to conduct business

globally• Larger customer bases• International laws• Cultural differences

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12.2 Regulating the Internet on a National Level

• Poses challenges to a world composed of different cultures, attitudes, languages, codes of conduct and government authorities

• Users can be exposed to products, services or information that are considered offensive or that are illegal in their countries of residence

• Application of national laws to cyberspace

2001 Prentice Hall, Inc. All rights reserved.

12.2.1 Accounting for Legal and Cultural Differences

• Government regulation– Affects the growth of the Internet

– Has the potential to cause major problems as the volume of international e-business transactions increases

• International organizations must decide when national governments can apply or create laws that will affect parties and transactions that fall partially or completely outside their jurisdiction

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12.2.2 International Internet Regulations

• Businesses and legal experts are calling for the creation of worldwide e-commerce laws and standards

• Address cybercrimes such as copyright infringement, cybersquatting, cyber terrorism, fraud, hacking and computer viruses

• World Intellectual Property Organization (WIPO)– A United Nations’ organization that created an international

forum for regulating Internet issues

• The Organization for Economic Cooperation and Development – A forum for 29 member countries to communicate ideas,

share experiences and develop policy

2001 Prentice Hall, Inc. All rights reserved.

12.2.2 International Internet Regulations

• European Union Directive on Data Protection – An agreement among its members on the regulations that

apply to information exchange

– Mandates that personal information be kept current and used in a lawful manner for its designated purpose

• Extensive international regulation may conflict with national laws and impede the growth of e-business

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12.2.2 International Internet Regulations

• Internet Content Summit (2000) – “Self-regulation of Internet Content”

– Report favors self-rating and filtering over third-party regulation

– Suggests that Web content providers rate their sites, that filters for possibly offensive content be made available and that a network of national hotlines be established so that Internet users can register complaints about site content

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12.3 Creating an e-Business with Global Capabilities

• Opportunity for expansion• An ambitious and expensive investment that does

not guarantee increased revenue• Potential global businesses must review expected

revenues vs. expected cost• Linguistic and cultural barriers

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12.3.1 Choosing an International Market

• Focus time and money in one or two key markets initially

• Research competitors and visitors in foreign markets

• When choosing an international market consider:– The number of people online

– Internet usage growth rates

– Per capita income

– The consumers’ expectations of your business

2001 Prentice Hall, Inc. All rights reserved.

12.3.1 Choosing an International Market

Type of information found at Global Reach’sWeb site. (Courtesy of Global Reach.)

2001 Prentice Hall, Inc. All rights reserved.

12.3.2 Obtaining a Local Internet Address

• .com domain name is the most universally recognized address on the Web

• Domain-name registration in foreign countries is often complex

• May require owning a trademark or incorporating your business in the foreign country

• Organizations offering domain name registration services:– Internet Assigned Numbers Authority (IANA)

– NetNames

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12.3.3 Internationalization and Localization

• Internationalization – Restructuring the software used by your e-business so that it

can process foreign languages, currencies, date formats and other variations involved in conducting business globally

• Localization – Includes the translation and cultural adaptation of your site’s

content and presentation

• Online translation services– Enterprise Translation Server

– Alis Technologies

– Logos

– AltaVista’s Babelfish

2001 Prentice Hall, Inc. All rights reserved.

12.3.3 Internationalization and Localization

• Online translators are not 100 percent reliable• Consider the context of the message in a foreign

culture• Translate META tags and text within graphic

images• Adaptation of site layout to accommodate

translations• Color scheme and logo translation• Conversion rates

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12.3.3 Internationalization and Localization

• Consider downloading capabilities in foreign markets

• Global content– Refers to information and design that requires translation,

but is essentially the same for all cultures

• Regional content– Product and marketing information that is usually written

once in English and then adapted for various markets

• Local content– Material on specific regional pages that appears only on that

Web site, such as regional promotions, pricing, delivery and store or office locations

2001 Prentice Hall, Inc. All rights reserved.

12.3.3 Internationalization and Localization

eBay’s Chinatown site uses a red background signifying celebrationand good luck. (These materials have been reproduced with the permission of eBay Inc. COPYRIGHT EBAY INC. All Rights Reserved.

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12.3.3 Internationalization and Localization

Logos Dictionary query page with sample query. (Courtesy of Logos Group, Italy.)

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12.3.3 Internationalization and Localization

Logos query results page with sample query result. (Courtesy of LogosGroup, Italy.)

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12.3.3 Internationalization and Localization

Aquarius.net translator search. (Courtesy of Language Networks, BV.)

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12.3.3 Internationalization and Localization

Various America Online icons. (AOL screenshots copyright © 2000 AmericaOnline Inc. Used with permission.)

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12.3.3 Internationalization and Localization

First Tuesday provides jobs in the European InformationTechnology market. (Courtesy of First Tuesday, LTD.)

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12.3.4 Partnering and Hiring

• Choosing a local partner in a foreign market offers several benefits– Physical presence in the target country

– A recognized brand

– Extensive knowledge of the target market

– Localized content and customer service

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12.3.5 Payment Systems

• Offer alternatives to credit-card payment– In many countries, credit cards are far less common than in

the United States

– In Europe, cash-on-delivery is a common form of payment

• Giros– Wire transfers between bank accounts

• Direct Debit– e-Payment service from an American company called

EuroDebit

– Enables electronic debits from European customers’ bank accounts to be sent to merchants’ bank accounts for a small fee

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12.3.6 Distribution

• Shipping from a local distribution center• National postal services

– British Post Office

– Deutsche Post

• International shipping and handling companies– UPS

– Federal Express

– The United States Postal Service

• Businesses must consider the additional time needed for packages to pass through customs

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12.3.7 Legal and Taxation Systems

• Laws may vary by country, state or region • Companies that wish to buy or sell products in the

global market must obey both the export laws of their own country and the import laws of the country in which they wish to do business

• Government restrictions on international trade• International tax law resources

– Taxware International, Inc. – myCustoms– World Tariff – Vastera – ClearCross

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12.3.8 Promotions

• Investigate the interpretation of your company and product names in the language or languages in which you are advertising

• Research acceptable marketing tactics• Choose an appropriate medium for reaching target

audience• Evaluate the success of your campaign

– MMXI

– NetValue

– ACNielsen

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12.4 Canada

• Increased amount of time spent online• Addressing the French and English speaking

populations• U.S. and Canadian presence

– eToys– Sympatico-Lycos portal – America Online– HomeGrocer.com– Petopia.com – Book4golf.com

• Ahead of U.S. in the development of wireless technology

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12.5 Mexico and Central and South America

• Fastest growth rate of Internet usage in the world • Will generate opportunities for entrepreneurs and

workers during the coming years • Relatively high cost of computer equipment• High cost of communication media• Free access is a growing trend• Access through the school systems is on the rise

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12.6 Europe

• Hailed by many as the next Internet and e-commerce frontier

• Much of the needed infrastructure is in place• Many European countries have taken steps to

make their national stock exchanges more e-business friendly

• High cost-per-minute of local phone calls in most parts of Europe

• Markets should be strategically chosen within Europe, and one or more localized Web sites should be created to service these regions

2001 Prentice Hall, Inc. All rights reserved.

12.7 Africa

• Internet access in Africa is rising, but its growth is challenged by regulation and limited infrastructure

• African Information Society Initiative – Created in 1996

– Adopted to build national communication standards

– Reduce the number of regulations limiting the development of communications

– Increase accessibility, particularly in rural areas

– Provide human resources in the development and implementation of Internet access

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12.7 Africa

Africa Online Ghana Site. (Courtesy of Africa Online, Inc.)

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12.8 Middle East

• Countries such as Egypt, Kuwait, Israel, Jordan and the United Arab Emirates have already begun growing their Web presence

• Iran and Saudi Arabia are extending full Internet capabilities to government institutions and educational facilities

• Libya, Syria and Iraq have yet to establish Internet access

• Most Internet access in the Middle East is government regulated

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12.9 Asia

• Internet access in China is limited• Most Chinese and Japanese citizens do not own

credit cards, reducing the number of online transactions

• Internet taxation is carefully monitored in China• Fewer Japanese Internet users than American

users • Wireless technology is advanced• High levels of Internet regulation

2001 Prentice Hall, Inc. All rights reserved.

12.10 Australia

• Internet presents an opportunity for national communication

• Currently among the most connected nations in the world

• Australia’s Internet presence is largely designed to accommodate the farming industry

• Connection costs are high in rural areas

2001 Prentice Hall, Inc. All rights reserved.

12.10 Australia

Australia’s InFARMation. (Courtesy of InFARMation.com.au.)

2001 Prentice Hall, Inc. All rights reserved.

12.11 Future of Global e-Commerce

• The Internet was initially an American medium • The vast majority of Web sites catered to English-

speaking audiences • E-businesses that do not accommodate

international users exclude as many as half their potential visitors

• Using the Internet, businesses can communicate quickly and efficiently with suppliers and customers anywhere in the world