alignable smb trust index q4 2015: real nps data from real small business owners
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Authorize.Net is king of payments in a .com era
3No man in a yellow hat could save this monkey from falling a few branches
Google comes up #4 in SMBs’ search
American SMBs aren’t psycho: “They’re Hip to Use Square”
Hootie Hoo! Hootsuite is no longer an “Outkast”
2SMBs give AMEX a couple more “reward points”
SMBs are still buddies with PayPal
SMBs find QuickBooks INTUITive
GoDaddy remains the patriarch of SMB websites
“Love” is a strong word, but SMBs still “like” Facebook
WordPress proves “free” doesn’t always mean “junk”
SMBs find Insightly’s CRM platform delightful
2Will Constant Contact’s NPS remain “constant” after the sale to EIG ?
Squarespace found a square peg with SMBs
According to SMBs, Wix still needs to be fixed
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Weebly’s reputation among SMBs is wobbly at best
SMBs want OnDeck to just stay in the dugout
You figure a company with “web” in their name would be good with websites
According to SMBs, Yelp doesn’t help. Just check their stock performance
Copyright 2016 - Alignable, Inc. All Rights Reserved
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company Inc., Satmetrix Systems, Inc., and Fred Reichheld
Groupon? Yawn
Data represents running, cumulative report of SMB sentiment of vendors and providers from more than 6,000 ratings. Relative position changes from this quarter to the prior quarter were generated from the 25% net new ratings added to the database in the quarter. Alignable members rated these brands on a sliding scale from 0-10. NPS values calculated by subtracting percentage of detractors (brands rated 0-6) from percentage of promoters (brands rated 9-10).
If only Verizon had better news on its horizon…
Almost enough ratings to be on the official "books"
To Xfinity and beyond: Comcast won't last unless they win customer trust back
SMB Insights
SMB Trust IndexQ4 2015
Where Local Business Owners ConnectSM
Built from contributed ratings and reviews of more than 6,000 small business owners across 7,000 communities in North America, helping hundreds of thousands of their peers on Alignable to make more informed buying decisions.
SM
3No man in a yellow hat could save this monkey from falling a few branches
In the money, but too early to “checkout” for sure
Trending below “zero”, but still time to shine
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